Staff are polite, helpful and handle requests promptly and efficiently and are a pleasure to deal with
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the second time I have used Brandon Tool Hire. The ordering service was very helpful and allowed me to add items after the initial order. The equipment arrived slightly late, however the local... See more
Company replied
I hired a carpet cleaner today and the first time I used the spray all this black dirty liquid came out on my beige carpet! So obviously the pipes had not been cleaned. Also the spray stopped working... See more
Company replied
Really good experience. Items dropped off quickly, kept up to date with expected collection time. Items arrived clean ready to use. Friendly staff in York Clifton Moor branch when I popped in to exten... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 12, Stirling Park Industrial Estate, YO30 4WU, York, United Kingdom
- 01904 477 820
4.0
Great
28 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff are polite, helpful and efficient
Staff are polite, helpful and handle requests promptly and efficiently and are a pleasure to deal with
November 10, 2025
Reply from Brandon Hire Station - York
Hi, thank you for your review about your recent hire. We're pleased to hear that you received helpful and efficient service from our York team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - York
Hi Jason, thanks for your review! It's great to know you received excellent service during your hire. Kind regards, the Brandon Hire Station team.
The price they quote is not correct. …
Be very careful about the price they quote you for hiring equipment. I asked several times for the hire costs for a laser level. I was given a figure of £88 for the week and a £30 delivery fee. In reality when I returned the item they had not included VAT costs in their quote and they charged me delivery at £60. Twice the value compared to what was quoted. So on return of the Laser level I was charged a large extra amount. Be very very careful with this firm on what they quite you it does not reflect what they charge you. If I have to use them again I will insist on a written quote so they can’t do this to me again. Very bad experience.
November 24, 2025
Unprompted review
Reply from Brandon Hire Station - York
Hi Jason, thank you for your feedback and providing us with some more details as requested. We have passed your review on to our team to investigate this and understand what has happened. Kind regards, the Brandon Hire Station team.
Great delivery times
September 4, 2025
Reply from Brandon Hire Station - York
Hi, thank you for your review. We're pleased to hear that you had a great hire experience and found our delivery service reliable. Kind regards, the Brandon Hire Station team.
Great service from Brandon Hire…
Great service from Brandon Hire Station, good communication for delivery and collection and easy to contact when I needed to extend my hire
July 23, 2025
Reply from Brandon Hire Station - York
Hi John, thank you for your positive feedback about our York branch. We're glad to hear that our branch team offered great service and good communication. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - York
Hi Ireneusz, thank you for your positive review. We're glad to hear that you received great service from our York team. Kind regards, the Brandon Hire Station team.
I hired a carpet cleaner today and the…
I hired a carpet cleaner today and the first time I used the spray all this black dirty liquid came out on my beige carpet! So obviously the pipes had not been cleaned. Also the spray stopped working so I couldn’t finish the cleaning. My carpet looks worse than before so I have to now get a professional carpet cleaning to sort it out. The gentleman at the hire service did offer to have the spray sorted and let me try again but I was put off by then.
June 19, 2025
Unprompted review
Reply from Brandon Hire Station - York
Hi Mrs Wilson, Thank you for your review and bringing this to our attention. We're extremely sorry to hear that our hire service did not meet the high standards we expect to offer and we apologise for the issues this caused for you. Your comments will be taken on board and reviewed by our team. Kind regards, the Brandon Hire Station team.
Well communicated drop off & collection…
Well communicated drop off & collection times
November 14, 2024
Reply from Brandon Hire Station - York
Hi Alex, thank you for your 5-star review. We're delighted to hear that you were pleased with the communication regarding drop off and collection times. Kind regards, the Brandon Hire Station team.
Super service.
Super service.
No hidden costs.
Cement mixer was in good condition.
Easy to book out and return.
October 16, 2024
Reply from Brandon Hire Station - York
Hi Mrs Daryl Jefford, thank you for your review! We're delighted to hear that you were impressed with our service and your cement mixer hire. It's great to know that the booking and return process was easy too. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - York
Hi Sheila, thank you for your review. We're delighted to hear that you found our communication effective and were happy with our prices. Kind regards, the Brandon Hire Station team.
Great service
June 18, 2024
Reply from Brandon Hire Station - York
Good morning, thank you for your 5-star review. We're delighted to hear that you received great service from our team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - York
Hi Faza, thank you for sharing your positive feedback. We're glad to hear that you had a good hire experience. If you require equipment hire services in future, we'll be here to assist you. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - York
Hi Paul, thank you for your 5-star review. We're pleased to hear that you found our York team friendly and helpful, and that the equipment was perfect for your job. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Great communication regarding delivery…
Great communication regarding delivery and collection and the equipment was just as needed
December 22, 2023
Reply from Brandon Hire Station - York
Hi Kay, thank you for your positive feedback about our York branch. We're pleased to hear that you were happy with our equipment and the communication you received from our team. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Prompt, reliable service. Good kit at competitive prices
This is the second time I have used Brandon Tool Hire. The ordering service was very helpful and allowed me to add items after the initial order. The equipment arrived slightly late, however the local branch suggested I keep everything an extra day to make up the lost time. I would definitely recommend tgis company
October 26, 2023
Reply from Brandon Hire Station - York
Hi Chris, thank you for sharing your positive experiences with your hire and for being a valued and returning customer. We're pleased to hear that you were happy with our hire process and the ease of amending of your order where necessary. We apologise for the delay with the equipment delivery, but we're glad to hear the York branch were able to resolve this to enable you to complete your work effectively. Please get in touch if we can help with any further tool hire needs in future. Kind regards, the Brandon Hire Station team.
Disorganised chaos
Booked a scissor pallet jack 3 weeks prior to the date it was required and received confirmation. Got a call the day before the pick-up date to say that they only had one in the country & it wasn't available in York
August 21, 2023
Reply from Brandon Hire Station - York
Hi Simon, thank you for your review. We are extremely sorry that you were not made aware of the item availability at an earlier date. We understand your frustration and apologise for any inconvenience this caused for you. We have taken your feedback onboard to ensure this communication is improved going forward. Kind regards, the Brandon Hire Station team.
Hired a scaffold tower which was…
Hired a scaffold tower which was delivered and picked up on time by competent and professional staff. Good price and quality tower.
August 7, 2023
Really good experience
Really good experience. Items dropped off quickly, kept up to date with expected collection time. Items arrived clean ready to use. Friendly staff in York Clifton Moor branch when I popped in to extend hire.
April 26, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.