Staff are polite, helpful and handle requests promptly and efficiently and are a pleasure to deal with
Company replied
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See what reviewers are saying
This is the second time I have used Brandon Tool Hire. The ordering service was very helpful and allowed me to add items after the initial order. The equipment arrived slightly late, however the local... See more
Company replied
I hired a carpet cleaner today and the first time I used the spray all this black dirty liquid came out on my beige carpet! So obviously the pipes had not been cleaned. Also the spray stopped working... See more
Company replied
Really good experience. Items dropped off quickly, kept up to date with expected collection time. Items arrived clean ready to use. Friendly staff in York Clifton Moor branch when I popped in to exten... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 12, Stirling Park Industrial Estate, YO30 4WU, York, United Kingdom
- 01904 477 820
4.0
Great
28 reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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The manager was very helpful and polite…
The manager was very helpful and polite helped me out for the 2nd hire of floor sander as had problems with it previous weekend.
March 22, 2023
Called up for an urgent hire and was…
Called up for an urgent hire and was all sorted quickly and without any issues.
February 17, 2023
The kit was there when promised it did…
The kit was there when promised it did the job and everyone was helpful. Many thanks
November 24, 2022
Hired a jack hammer breaker.
Hired a jack hammer breaker.
Paid for 2 bits, we're used &one broke after 5mins so had to wait till nrxday. Exchanged with no problem but bloke said we don't normally stock therm
July 26, 2022
Reply from Brandon Hire Station - York
Good morning Paul,
I'm really sorry to read about the experience you had with the bit breaking and the inconvenience of having to wait for a new one. Really appreciate you bringing this to our attention and leaving a review. I will feed this back to the branch and this will be used to drive future customer service.
If you would like to share anything further about your experience, please feel free to contact me at customercare@brandonhirestation.com
Have a great day, Emma
Products were great but delivery and…
Products were great but delivery and collection times were to my disadvantage
Driver got lost for delivery and the AM delivery was after 12:00
PM collection was early afternoon
So the net result was paying for 2 full days when I only had the items for 2 half days and less than that when you are cleaning down for returns
Despite this I will use again as they were the right tools for the job and in good condition
June 22, 2022
Reply from Brandon Hire Station - York
Hi, thanks for leaving us your feedback about the delivery and collection of the turf cutter. I can only apologise for the frustrating experience you have had. I would like to put this right for you so I have fed this back to the branch and I am waiting to hear back from them. Once I have heard back I will be in touch privately. Speak to you soon - Jo Customer Care Team
fantastic service and…
fantastic service and friendly,knowledgeable staff .
May 16, 2022
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