Brandosa Reviews 11,914

I ordered a pair of wedding boots and the boots were not at all what I expected. When I clicked on the order they said "cream white" but when I had selected they said ivory. I was after a pair of white boots. The size of the boots was totally inaccurate they were incredibly small and narrow. Also the service I recieved when trying to send them back was poor. The office is only open between the hours of 12 and 2 and you have to arrange for collection. They even collected them the day before which luckily somebody was in. I will not use this company again.

Great choice and good prices, will be ordering again, Sketchers GoWalk shoes the cheapest I've seen them anywhere!

I failed to receive my voucher to receive £5 off my first order, I called customer service and spoke with Matt who credited me with £5.

My only criticism so far is the silly opening hours to call customer service, please extend them!

Otherwise all good!

Arrived quickly, best place to buy branded goods (I bought esprit trainer wedges) at lowest prices on the web. I was so impressed go ahead and buy with confidence.

I have just received my pair of bargain Fly shoes and I love them! I found I had to go down a shoe size in this make of shoe but Brandosa provided an excellent exchange policy. Customer services was excellent and kept in contact through email. Fantastic!

Fast shipping to UK , well packaged. Good price, good item. Fly London Pelia yellow 41 £37

with some people

I love my new Lacoste pumps! The website was really easy to navigate and customer service excellent. Fast delivery, would highly recommend and will definitely use again!

I woud happily recommend Brandosa to friends and family. Very easy to use, excellent discount and quick service. Very happy.

Terrible experience two pairs ordered after I requested one then they wouldn't refund money for a month after taking it from me and admitted it was their fault. Wouldn't recommend

Used this site twice now. First time round the experience wasn't great but this time the process has gone smoother. Not sure why, though, so not sure what to expect for next time (if there is a next time).

first bought shoes in jan 2013 have bought twice more each time have had a perfect experience highly recommended

Really disappointed - bought shoes on the 30th March, got them after a week, which is fine. Unfortunately it turned out that they sent me two different shoe sizes. According to their return policy, I returned the shoes 2 days later. They have only acknowledged my return on the 30th April saying that the refund can take up to 30 days! This is unacceptable. I buy everything on internet, I used Zalando and Asos in the past and I have never had issues like that. I think speeding up your return process will make you (more) competitive and relevant on the market. The only positive thing is the customer service, they responded to all my queries in a timely manner.
Meanwhile...I am still waiting for my money back.

Cheapest place i could find for Lacoste shoes, was shocked they came from Denmark in approx 2 days!!!

Had a great experience. It was easy and quick to purchase the pair if shoes I had originslly fallen in love with in a boutique which had sadly sold out in my size. Wow...I found them immediately on the website. Theywere delivered within 5 days....Hooray!!

Very good shoes, service and price.

Shoes at the best price I could find plus an extra £5 off just for signing up to their news letter; free returns too, not that I needed them. Prompt service with tracking on my parcel so that I knew exactly when it was in the van and on it's way. I've already recommended to a friend who has also ordered from and received goods from Brandosa.

I ordered a Pair Merrell Boots from Brandosa, and contacted their Custmer service as I was unable to use their Paypal Link.
Once that was sorted out, I then asked them how to send the order to my work address and NOT my home address - since I'm never home when deliveries are made.
This saves me visiting depots 20 miles away, and makes life much easier for the person doing the delivery.
I followed the instructions given by the Woman at Brandosa Customer Services, and followed this with an email to Brandosa - only to be told that this "Not Possible".
The only reason I used Brandosa was that the item I wanted was no longer manufactured, and Brandosa were the only folk who had it in stock.
I'd never use them again, as their Web Site is dreadfully designed and their Customer Services are Idiots.
I presume the only reason they stocked what I wanted was that many other people have had the same experience and have gone elsewhere to buy what they want.

East to navigate site.
Excellent choice.
Super fast delivery.

Very good service from Brandos, fast delivery of the shoes. Great!!!