Brant Florist Reviews 275

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I have been using Brant Florist exclusively for the last few years for all my gift/floral orders They are probably the best Florist in all of Ontario! Their store is beautiful, they have... See more

Rated 5 out of 5 stars

Have purchased almost 2k of various floral arrangements from Brant Florist as an individual in past year or so..sending to someone in Ontario while in the States always made me skeptical after being b... See more

Rated 2 out of 5 stars

We ordered 18 lavender Roses on Sunday for a funeral. Received notification On Monday that they did not have 18 roses and would add pink. We only agreed to other lavender blooms and some white. We o... See more

Rated 2 out of 5 stars

I placed my order on Wednesday 7/14 to be delivered on 7/15 or 7/16. My order was $160. I was emailing an employee who assured me that they deliver to Ocean City, NJ. Come to find out late on Friday... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Beautiful flowers, floral arrangements, flower bouquet by Brant Florist. Canada USA international flower delivery since 1961. FTD Teleflora Interflora


Contact info

4.1

Great

TrustScore 4 out of 5

275 reviews

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Rated 5 out of 5 stars

Brant Florist ,I have used the online…

Brant Florist ,I have used the online service and never have had a problem. They are Always prompt for delivery and the flowers are always very healthy. Recommend Brant Florist to everyone!!!

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

THANK YOU very much for the service you…

THANK YOU very much for the service you provided during our bereavement. Being in another country far from home and seeing our flower delivery be problem free was a big help.
Thank you again.
The Villaurel family. Teaneck New Jersey USA.

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

I ended up having to order my flowers…

I ended up having to order my flowers from a different florist near to my family, but they were so helpful and accommodating that I would recommend them to anyone. Such great service above and beyond! Thank you so much for all of your help!
Sue G.

January 15, 2020
Unprompted review
Brant Florist logo

Reply from Brant Florist

Susan Thanks for your review. Glad you appreciated our efforts to help you get your gift delivered.
All orders have to be handmade and delivered by a real local florist that is nearby to the delivery address. Sometimes, it is best if you speak directly to that florist. Ken

Rated 5 out of 5 stars

Highly Recommended!

Exceptional arrangement and service!

January 15, 2020
Unprompted review
Brant Florist logo

Reply from Brant Florist

Alja Thanks very much. Appreciate your support. Ken

Rated 5 out of 5 stars

Thee Best By Far !

Have purchased almost 2k of various floral arrangements from Brant Florist as an individual in past year or so..sending to someone in Ontario while in the States always made me skeptical after being burnt from many of the Big Boy floral delivery sites..not using names directly, but Anti-Pro Flowers and OMG ( letters lined up for what they actually are).. are the worst. Brant has always overdelivered (no pun intended)..and everyone has been extremely happy when they received..even when having to bother them on phone..very professional always.. simply the best!

January 15, 2020
Unprompted review
Rated 1 out of 5 stars

Not happy

I've already left a "review" on their FB page. Very disappointed to find that the flowers I ordered on the 22nd were not delivered and we did NOT receive anything from the company that they were unable to fulfill the order. I didn't know our daughter did not receive the flowers until I talked to her late on Christmas day.
The company said they informed us of 3 florists in the area (Washington state) to try, but that's not true, as we received no communication at all from them. They had my phone # and my email address. Won't use them again.

January 15, 2020
Unprompted review
Brant Florist logo

Reply from Brant Florist

Margaret Yes, your order was received early in the evening of Sunday Dec 22 when we were closed. The order was going to Enumclaw WA We checked the nearest 3 small local independent florists Monday morning and concluded we would not be able to get through to them by phone and convince them to take another order from a third party flower shop.
We sent you 3 emails all to the same address automatically loaded from your customer profile. You stated you received the first one with a copy of your order in Sunday evening. And your received the third one early on Mon with your refund receipt. It is very strange you did not see the middle one one with the names of 3 local florists and their phone numbers.
Last minute orders at Christmas are a huge challenge. Most florists refuse delivery on the 24th and close early allowing their weary staff to go home and rest or take care of last minute Christmas details. Getting same day delivery on Dec 23 is very difficult for smaller places.
It is always possible in large cities with lots of florists like Surry Vancouver.
However, we do again apologize for the issue. We do wish there was some Internet magic for the delivery of flowers to other places besides our own city.
Customers do need to understand and accept the fact that all florist orders have to be delivered by a real nearby close flower shop. There is no delivery magic. Ken

Rated 5 out of 5 stars

I switched from my usual florist due to…

I switched from my usual florist due to repeated mix ups with my Christmas order last year. I went on google to find a florist in my daughter's area and your web site was the best one I saw, so gave you a try. I am so glad I did and from now on you will be my "go to" choice for flowers. Thank you. Donna Goodwin

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

I always use Brant Florist

I always use Brant Florist. The online ordering process is quick and efficient. I've never had a problem with delivery. Everyone I've sent flowers to tells me they are lovely!! I mean, who wouldn't love flowers - it's so nice to make someone's day!!

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

Floral arrangement

Floral arrangement was as requested. Delivered on time and in great shape. Highly recommend this company.

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

Well done Brant florist

Well done Brant florist . . . Comfortable, thoughtful, thorough and insightful. A great follow through with specific information . . . . Engaging a florist from out of the country and wanting to respect a death there obviously was a concern. The good people of Brant florist put my concerns to rest.

January 15, 2020
Unprompted review
Rated 1 out of 5 stars

Too expensive, poor quality and worst service

Charges are very high and the quality and service is too bad. The customer service is the worst.

January 15, 2020
Unprompted review
Brant Florist logo

Reply from Brant Florist

Dee Please advise your ORDER NUMBER. Please allow us to investigate your compliant. We have a full guarantee and we always look after any complaint. Will you be fair and allow us to do so for your order ? Ken

Rated 1 out of 5 stars

Absolute rip off

Absolute rip off. Delivery fine but quantity of flowers and delivery an absolute disgrace.

January 15, 2020
Unprompted review
Brant Florist logo

Reply from Brant Florist

Tom I phoned Holly and she was pleased with the flowers. We advised you there would be substitutions as the image flowers were not available. You are in Ireland, we are in Ontario and the recipient is in Strasbourg which a very small place is Saskatchewan with no florist. But I come from Saskatchewan and I knew the florist in Lumsden would deliver. They asked for $50 extra to go the some 50km to Strasbourg. You agreed to substitution and the extra $50. Is your BAD review really fair and justified? You will never get flowers delivered to Holly again. Ken

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