Made a (second)ticket about a faulty product on 12 November 2025 with the promise to hear back in 2-5 business days… it now is 14 December 2025. Never received any response from the company besides ne... See more
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I will give a 5 stars because I can see a huge improvement recently: there is way more stock than before, the implementation of their Academy is very nice (though don't forget about us, the not-yet-Du... See more
Company replied
Should be a 4.5. Selection was wide. Price was good. Delivery was fast. Only problem was with a device for sealing aluminium sleeves (Capsuler v aanbrengen Aluminiumcapsules), which didn't work ve... See more
Company replied
Order was delivered in 2 days. For gods sake brewer and grower both need to check and correct ph value. I would recommend Braumarkt.com if you're in need of some brewing equipment or even if you're a... See more
Company replied
3.9
Great
12K reviews
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Easy to choose on the website Fast and…
Easy to choose on the website Fast and efficient service
May 2, 2025
Reply from Braumarkt
Thank you for 5 Stars! <3
Poor Delivery service partners …
Delivery service and follow-up was rubbish. Never received the delivery. Even with 2 people home at the time they said they tried to deliver. Would be happy to collect it from the parcel Center however they revert responded to my question on where
March 27, 2025
We're all fine here how, thank you. How are you?
"Had a slight weapons malfunction, but, uh, everything's perfectly all right now. We're fine... We're all fine here now. Thank you. How are you?"
March 27, 2025
Reply from Braumarkt
"We're sending a squad up."
was expecting the grains to be milled
March 27, 2025
Reply from Braumarkt
We appreciate your feedback and will work on improving this aspect of our process.
Team Braumarkt
The must-visit Site
A must-visit site with everything a brewer needs. Fast delivery and affordable prices.
It is durable professional equipment with all options.
March 24, 2025
Reply from Braumarkt
Thank you for taking the time to write this post. Your opinion is extremely important to us. Team Braumarkt
Canceled my order, No refund.
Braumarkt canceled my order, my wife payed on their website but they canceled the order. After we queried this they say they haven't received payment. We sent them proof of the payment and they are still unwilling to help. I don't want the product anymore just return my money!
January 16, 2025
Unprompted review
It was good but for a few months…
It was good but for a few months nothing has been going well. Inventory management, orders, after-sales service
December 9, 2024
Unprompted review
Reply from Braumarkt
We would like to apologize for the delivery and/or communication difficulties and the associated frustration.
The warehouse move last year presented our small team with major challenges, but these have now been overcome. Unfortunately, we were unable to guarantee our usual service during the transition period. If you have any further questions, please send a message to our customer support team, who will be happy to help you. Please state the relevant order number in the subject line or in the email.
service@braumarkt.com or info@hobbybrauerversand.de
Best regards
Team Braumarkt/Hopfen und Mehr
I am extremelydissatisfied with the nearly one-month delay in delivery dissatisfied with the…
I am extremely dissatisfied with the nearly one-month delay in delivery. This has caused significant disruptions to my schedule and activities.
November 29, 2024
Reply from Braumarkt
We would like to apologize for the delivery and/or communication difficulties and the associated frustration.
The warehouse move last year presented our small team with major challenges, but these have now been overcome. Unfortunately, we were unable to guarantee our usual service during the transition period. If you have any further questions, please send a message to our customer support team, who will be happy to help you. Please state the relevant order number in the subject line or in the email.
service@braumarkt.com or info@hobbybrauerversand.de
Best regards
Team Braumarkt/Hopfen und Mehr
three month delate for my order
three month delate for my order. 1 pack hop, 5x yeast, 1x dry malt extract and 1x cleaning product. Unbelievable, it's never seen !!!
November 21, 2024
Reply from Braumarkt
We would like to apologize for the delivery and/or communication difficulties and the associated frustration.
The warehouse move last year presented our small team with major challenges, but these have now been overcome. Unfortunately, we were unable to guarantee our usual service during the transition period. If you have any further questions, please send a message to our customer support team, who will be happy to help you. Please state the relevant order number in the subject line or in the email.
service@braumarkt.com or info@hobbybrauerversand.de
Best regards
Team Braumarkt/Hopfen und Mehr
Almost 2 months (!!!) to get my order
It took almost 2 months (!!!) to get my order. Ordered 2 Oct, received on 21 Nov. Yes, I read notifications about delays, and as I get used to long waiting times, first week I waited. Then customer service replied that they are still in the process of booking it till the end of the month. Ok, I waited some more and asked for status but it was not ready still. Then they asked to replace White Labs yeast because they became not available (no wonder if 1 month is already passed). I had to call and they said that order will be shipped that day - but I got no message again! Called after a day - and they said there are no Challenger hops... though after they checked it looked like they finally shipped order, but didn't send me track & trace code.
If I didn't get a gift certificate from my friend to buy at this shop, I'd simply cancel this order.
It was an absolute mess. I don't think I will order delivery from this shop ever again, and absolutely don't recommend to do so.
November 21, 2024
Unprompted review
Reply from Braumarkt
Dear Sergey, this does not deserve a beauty prize. We would like to apologize for the delivery and/or communication difficulties and the associated frustration.
The warehouse move last year presented our small team with major challenges, but these have now been overcome. Unfortunately, we were unable to guarantee our usual service during the transition period. If you have any further questions, please send a message to our customer support team, who will be happy to help you : service@braumarkt.com
Best regards
Team Braumarkt/Hopfen und Mehr
Unhelpful and disorganised
We waited 2 months for the brewkit to arrive. Communication has been terrible, the telephone number for support doesn't work and they don't bother to answer emails. We find out they are moving premises. Ok but you need to inform customers so they know what is happening because we thought the website may have been a scam. Now that it has arrived we find there are no instructions. You need to scan some code. We have tried several times and we are going round in circles, downloading various apps and still no instructions!!!!!! What does it take to print basic instructions for people and include inside the box. No wants to have to open their phone every time they want to see how to do something.
Brewing beer should not be this stressful.
A page on your website with links to each download for each product would be more user friendly for people who don't live on their phones.
I have also been on the website as you would expect basic files to be accessed there for download and printing. Nope nada, nothing. Write a ticket and wait 3 days for a response or none at all.
November 14, 2024
Unprompted review
Reply from Braumarkt
This is unfortunate to learn and certainly not the intent of our deliveries/service. Where did you send the email to. If there is something not clearly stated or not included we would like to receive your feedback so we can improve it.
If you have any further questions, please send a message to our customer support team, who will be happy to help you. Please state the relevant order number in the subject line or in the email.
service@braumarkt.com or info@hobbybrauerversand.de
We would like to apologize for the delivery and/or communication difficulties and the associated frustration.
The warehouse move last year presented our small team with major challenges, but these have now been overcome. Unfortunately, we were unable to guarantee our usual service during the transition period.
Best regards
Team Braumarkt/Hopfen und Mehr
I understand that they were having…
I understand that they were having trouble after moving warehouses! Stated I should receive products in a weeks time. One box came after 5 weeks, one after 6 and the last stuff came in after 7 weeks. Customer service was no help... Critical posts on their social media platforms were quickly removed...
The company was great in the past so I hope they can solve these issues before too long!
October 28, 2024
Delayed, cancelled, no refund.
It took them weeks to work on my order and I ended up having to buy from a different shop. When I emailed them and cancelled the order, THEN they decided to just ship my order as a response!
October 19, 2024
Reply from Braumarkt
Your October 7 order was shipped to you on October 19.
Unfortunately, the shipment and your email crossed paths.
If so, we can no longer cancel.
Unfortunately you did not contact us then we could have helped you further.
Still we would like to apologize for the delivery and/or communication difficulties and the associated frustration.
The warehouse move last year presented our small team with major challenges, but these have now been overcome. Unfortunately, we were unable to guarantee our usual service during the transition period. If you have any further questions, please send a message to our customer support team, who will be happy to help you.
service@braumarkt.com or info@hobbybrauerversand.de
Best regards
Team Braumarkt/Hopfen und Mehr
Long wait time due to warehouse relocation
The warehouse move that happened took longer that expected and I had to cancel a part of my order and order it somewhere else after more than a month of waiting.
October 11, 2024
time deliver
September 17, 2024
Order was delivered in 2 days
Order was delivered in 2 days. For gods sake brewer and grower both need to check and correct ph value. I would recommend Braumarkt.com if you're in need of some brewing equipment or even if you're a grower and not a brewer. If you're looking for storage solution for your ph testing device, look no further.
August 1, 2024
Reply from Braumarkt
Wow what a nice and fine review. Great that you are satisfied with our company and recommend us! And if there are still questions, we have knowledgeable staff in our stores in Hamburg and Almere, who are happy to provide advice or a service desk to which one can send an email: service@braumarkt.com we like to help our customers! Team Braumarkt
Reply from Braumarkt
Thank you for taking the time to write this post. Your opinion is extremely important to us. Team Braumarkt
Great as always.
July 24, 2024
Reply from Braumarkt
The best service for our customers is what we aim for at Braumarkt. Team Braumarkt
Reply from Braumarkt
Thank you for taking the time to write this post. Your opinion is extremely important to us. Team Braumarkt
Fast shipping
Fast shipping, great Unboxing experience, great product. I would order again soon!!
July 22, 2024
Reply from Braumarkt
Thank you for taking the time to write this post. Your opinion is extremely important to us. Team Braumarkt
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