Great Customer Service - Recently I had to contact BrawBand to update some of my account details and I got an email response really quickly with friendly customer service from Kelly who helped resol... See more
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Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut... See more
Company replied
Very good at answering emails and giving positive reassurance about upcoming installation (even though not straightforward access) City Fibre who did the work to the property were excellent on the d... See more
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Company details
About BrawBand
Written by the company
At BrawBand, we're your steadfast companions in Scotland's digital landscape, from the city lights of the central belt all the way to the capital of the Highlands. So, whether you're amidst the hustle and bustle of Edinburgh or sitting on the shores of Loch Ness, we've got your connection covered.
At BrawBand, we're all about making your internet experience as smooth as can be. That’s why we’re committed to providing our customers with lightning-fast full-fibre broadband that won't put any strain on your purse strings. We're proud to offer competitive pricing that ensures you get the best value without breaking the bank.
Our internet downtime is as rare as spotting Nessie – practically a myth! So, rest assured, come rain or shine, BrawBand is here to keep your online world running smoothly. Say goodbye to the hassles of connectivity woes and embrace the brilliance of BrawBand's comprehensive coverage across bonnie Scotland.
With us, your sofa sessions will remain uninterrupted, your video calls glitch-free, and your downloads lightning-quick so you can continue to watch your favourite cat videos and stay connected with your pals.
Life's too short to be stuck with a laggy, unreliable internet connection. So whether you're a casual web browser, home office hero or a serious streamer, pick the option that suits your style and stay brilliantly connected with BrawBand.
Contact info
Cradlehall Business Park, IV2 5GH, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.4
Excellent
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I moved house so called brawband and in…
I moved house so called brawband and in one day they had me online. Very fast and stable. Andrew at support was brilliant
October 6, 2024
Reply from BrawBand
Hi Robin, thanks so much for leaving us a braw review! We're so glad to hear we were able to get you connected so quickly. We'll be sure to pass your kind words on to Andrew!
Well done
Very easy process installation completed quickly and straightforward.
All working well so far!
October 1, 2024
Reply from BrawBand
Hi Rosyln, thank you so much for taking the time to leave us a review. We are delighted you're enjoying your BrawBand experience so far!
No faff customer service
After a few attempts at calling, I got through to Jay in customer services. Without any faff at all I was helped to change product, given precise information on next steps and timeframes and within a few minutes even had follow up information directly from them confirming everything.
Renewing literally couldn’t have been easier.
October 10, 2024
Unprompted review
Reply from BrawBand
Hi Andrew, delighted to hear that Jay was able to help you with your renewal and that the whole process was smooth. Glad to have you on board the good ship BrawBand!
Effect work team
Connection of the Internet was efficient with very little disruption. The engineers were professional with no mess left.
September 24, 2024
Reply from BrawBand
Hi Janice, thanks so much for leaving us a braw review! We're so glad the team were able to get you connected easily. Happy BrawBand-ing!
Fast and reliable, with great service
From the start of placing my order through to completion, City Fibre and Brawband kept me updated and made me feel like they valued my custom. The connection is smooth and reliable, and fast in both directions. Happy customer.
September 27, 2024
Reply from BrawBand
Hi Caroline, thanks so much for your braw feedback! We really do love having you as part of the BrawBand family!
Unable to create and login to my…
Unable to create and login to my account to allow me to add the brawphone to my package. Contacted the help desk, who was very helpful, sorted my account creation issue. And started my phone migration to Brawphone.
September 20, 2024
Reply from BrawBand
Hi Paul, we're sorry to hear you had some issues with your account but delighted to hear that our team was able to get you sorted nice and quickly! Thanks for taking the time to leave us feedback.
Straight forward installation
Straight forward installation. I’ve moved properties, but I wanted to remain with Brawband. Absolutely flawless switch to the new property.
September 20, 2024
Reply from BrawBand
Thanks Andy! Moving house definitely shouldn't mean suffering with your internet connection - glad we could keep you up and running!
Reply from BrawBand
Hi Iain, delighted to hear that you found it easy to get set up with BrawBand. Happy browsing!
Early days yet
Early days yet, but so far it's been a great experience. Great staff response to queries and great communication regarding installation and setup. Most importantly, I'm getting the internet service I signed up for at a great price, when compared to our previous supplier
September 16, 2024
Reply from BrawBand
Thanks very much for your kind words! Fantastic to hear our team has been on hand to support you - and that you're enjoying your new ultrafast broadband speeds.
Good customer experience
Really clear advice from customer service team at Brawband and an efficient installation. Very happy to recommend
September 11, 2024
Reply from BrawBand
Hi David, thanks very much for your braw review! Delighted to hear our team has kept things nice and simple for you.
Wish i could give 0 stars
Wish i could give 0 stars , stay away from this joke shop company, sub standard customer service, my package cuts out around 12 times every day for around 2 seconds, enough to cut off my streaming, my teams meetings , my mobile wifi calls and reset alarms, called up about this again today for the ignorant and arrogant customer service person (Jay) to talk over me , tell me not to speak to him like that , refuse to give me his name and then hang up on me, not slow at taking the £46 a month bill for their crap WIFI. Nothing but problems with BRAWBAND since the beginning , stay away from these amateurs and the over priced under performing wifi package
September 26, 2024
Unprompted review
Reply from BrawBand
Hi Gordon, thanks for taking the time to leave us some feedback. We're sorry that you have not enjoyed your BrawBand service so far - this is not our usual customer experience, and we apologise for the issues you have been having with your connection. I have highlighted your concerns to our customer service manager.
Helped with transfer,engineers were…
Helped with transfer,engineers were very helpful,
September 10, 2024
Reply from BrawBand
Hi Rena, thanks for your braw comments! Delighted to hear that our engineers were on hand to help, and that your transfer to BrawBand went smoothly.
Great personal service from BrawBand
BrawBand provided a great service throughout my application and installation. I was able to phone or email Andrew who took a personal interest in getting me connected with full fibre. This was such a pleasant change from dealing with automated chats and voicemail which are now so common.
September 16, 2024
Unprompted review
Reply from BrawBand
Thanks Jim! We love the internet and technology, but there's something so important about a human touch - and we're glad our team was there to answer your questions. Andrew's a good egg - we'll be sure to pass on your kind words to him.
Wicked company go above n beyond tae…
Wicked company go above n beyond tae give u ur service A+++++++
September 11, 2024
Reply from BrawBand
Thanks Jacqueline! Delighted to have you on board the good ship BrawBand. We've never earned so many pluses before - this one's going on our mum's fridge!
Brilliant service
Brilliant service, Brilliant installation, speeds rarely 900Mbps but still much faster than what I had with BT and painless installation compared to the hassle proposed by plusnet! Website could be a bit better, but still very happy with Brawband.
September 6, 2024
Reply from BrawBand
Thanks very much Karen. Thrilled to hear the process has been smooth and you're enjoying your BrawBand connection!
During peak times you may find your speed dips a little, however you should always receive a minimum of 450Mbps - if it's dipping below that, please reach out to our support team who will be happy to help.
You can find some additional tips on getting the most fro your BrawBand connection here: https://brawband.co.uk/how-to-improve-broadband-speeds/
Great service
Great service !
Amazing value !
Fantastic Broadband !
Engineers polite and professional !
Would recommend highly !
August 30, 2024
Reply from BrawBand
Hi Gordon, thanks very much for your braw comments! Delighted to hear you'd recommend BrawBand - remember if you refer a friend, you both get a cheeky £50 credit. It's win-win! https://brawband.co.uk/refer/
Jay Kane Star Brawband champion
We had several issues with our previous supplier( going out of business transferring customers to another company but not fully supporting so i was a month with no or little service)
That caused delays. I can only say the when I got in contact with Jay Kane from Brawband he totally owned the whole issue. He reported back to me with all the issues his end and he eased the transit to Brawband with advice and excellent support.
The service has been solid ever since.
But I have to say I am so delighted to have had such an excellent service from Jay Kane at Brawband. A great example of wonderful customer service and an excellent advocate for his company.
Thanks
September 5, 2024
Reply from BrawBand
Hi Paul, thanks so much for your feedback. We're saddened to hear you had issues with your previous provider (we know how annoying dodgy connections can be), but delighted that your experience with BrawBand has been nothing short of braw! We'll be sure to pass on your kind comments on to Jay, and let him have an extra biscuit or two at today's tea break in celebration!
excellent product and service
Start to finish, the experience was excellent. Kept in touch at every stage and team were very responsive when contacted. Broadband itself is so much better than previous provider
August 28, 2024
Reply from BrawBand
Thanks so much, Mark! Delighted to hear our team kept you up to date, and that your browsing days are smoother than ever with BrawBand!
Reply from BrawBand
Thanks very much for your braw comments, Simon! Glad to have you as part of the BrawBand family.
Transparent about the price
Transparent about the price. Living up to it's promise of internet speed. Proffesional installers. Very happy I moved from Virgin Media after 20+ years.
August 22, 2024
Reply from BrawBand
Hey Colin, thanks so much! We're proud to keep our promises – and to provide reliable, affordable full-fibre broadband. Here's to 20+ years with BrawBand!
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