Great Customer Service - Recently I had to contact BrawBand to update some of my account details and I got an email response really quickly with friendly customer service from Kelly who helped resol... See more
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Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut... See more
Company replied
Very good at answering emails and giving positive reassurance about upcoming installation (even though not straightforward access) City Fibre who did the work to the property were excellent on the d... See more
Company replied
Company details
About BrawBand
Written by the company
At BrawBand, we're your steadfast companions in Scotland's digital landscape, from the city lights of the central belt all the way to the capital of the Highlands. So, whether you're amidst the hustle and bustle of Edinburgh or sitting on the shores of Loch Ness, we've got your connection covered.
At BrawBand, we're all about making your internet experience as smooth as can be. That’s why we’re committed to providing our customers with lightning-fast full-fibre broadband that won't put any strain on your purse strings. We're proud to offer competitive pricing that ensures you get the best value without breaking the bank.
Our internet downtime is as rare as spotting Nessie – practically a myth! So, rest assured, come rain or shine, BrawBand is here to keep your online world running smoothly. Say goodbye to the hassles of connectivity woes and embrace the brilliance of BrawBand's comprehensive coverage across bonnie Scotland.
With us, your sofa sessions will remain uninterrupted, your video calls glitch-free, and your downloads lightning-quick so you can continue to watch your favourite cat videos and stay connected with your pals.
Life's too short to be stuck with a laggy, unreliable internet connection. So whether you're a casual web browser, home office hero or a serious streamer, pick the option that suits your style and stay brilliantly connected with BrawBand.
Contact info
Cradlehall Business Park, IV2 5GH, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.4
Excellent
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BrawBand
Thanks for your 5* review, Petkov – it's braw to have you with us!
Great service from install to going…
Great service from install to going live, been yup and running a week now no issues and very reasonably priced too.
August 19, 2024
Reply from BrawBand
Thanks so much for your 5* review. We're proud of the service and value for money we provide our customers. Enjoy your BrawBand experience and know we're always here if you have any questions.
Excellent experience with Brawband
Everything went smoothly from first enquiry to broadband going live. There was always someone at the end of the phone to answer any questions. Equipment arrived in good time and was very easy to connect. No problems at all.
August 12, 2024
Reply from BrawBand
Thanks for your braw review, Mor. Glad we were able to answer all your questions and that you're now enjoying cruising the ultrafast information highway with BrawBand!
Painless transition.
Initially the advertised cost. Then the contact via email of date and time of the installation that suited me and finally how the installation would take place. The engineers called on the day and gave me an almost exact arrival time. The process of installing the cables box etc was discussed and agreed . The engineers then set up all the cables and made sure that it was all working fine. The BB and my new digital phone service works a treat.
August 12, 2024
Reply from BrawBand
Thank you John. Thrilled to hear you're enjoying your BrawBand and BrawPhone service – and that the whole installation experience was painless for you. Hope you enjoy your time as part of the BrawBand fam!
Jay went above and beyond!
I recently moved house and the last homeowner didn't cancel their contract which made it so I couldn't sign up on the website due to there already being an active contract.
I called up and got through to Jay who was just outstanding. Within 24 hours of that first contact my internet was up and running.
He went above and beyond for me and called CityFibre to cancel the existing line to the house, called me back to let me know I could buy my service. I also had an issue where decorators had damaged my fibre wire so he also got CityFibre to come out and they were here within the same day.
Considering how many obstacles I had to get my internet up and running I was assuming it was going to be a few weeks before I was up and running but thanks to Jay's attitude it was up and running by the next day.
He called me back 4 times during the 24 hour period with updates and also talked me through the more technical side of stuff which allowed me to use my old router temporarily before my new one came out.
I can't recommend BrawBand enough and have been with them before a few years back and was ecstatic to find out the service was available here when I moved.
August 19, 2024
Unprompted review
Reply from BrawBand
Hi Cameron, thanks for your braw 5* review! We're thrilled to hear that Jay provided stellar service and we'll be sure to pass on your kind comments to him - guaranteed to put a spring in his step today! We're proud to provide leading customer support for users, whether they're already part of the BrawBand family or (re)joining the gang. Happy browsing!
Reply from BrawBand
Thanks for your braw comments, Ross! Our mum brought us up to always stick to our promises. (And to give good value for money - we lived in a strange house...) Hope you enjoy your BrawBand experience!
Customer Support
Recently had to deal with customer services do to a payment issue (likely my fault). Interacting with the support team could not have been easier, they were quick, efficent and very helpful. Coming from a big internet supplier the difference was night and day.
At a price lower than others for better speeds. Glad to be a customer.
August 21, 2024
Unprompted review
Reply from BrawBand
Thanks James! We know how frustrating it can be to be left on hold, listening to a pop song from 15 years ago that sounds like it's being sung at the bottom of a well. Glad our team was able to get you sorted quickly - and that you're getting better speeds at lower prices than with your previous provider. Now that's braw!
Reply from BrawBand
Thanks very much for your braw 5* review! So glad to hear you are happy with your service from BrawBand!
Reply from BrawBand
Thanks so much for your kind comments, Ryan. We're delighted to hear you were as impressed with the speed of your installation as you were with the ultrafast download speeds you're getting with BrawBand!
Everything was efficiently done …
Everything was efficiently done from the first visit of First Fibre till the email that the broadband was live and the speed is excellent
July 24, 2024
Reply from BrawBand
Thanks very much for your 5* review, Alexander! We're delighted to hear your onboarding with BrawBand went without a hitch, and that you're enjoying your ultrafast, full-fibre broadband!
Where's the 800mbs?
Guys who installed it were brilliant. Called to let me know they were on the way and communicated very well all during the install . They also did a neat and tidy job. My lower review is for the internet service itself. It's no where near the 800 mbs advertised but still faster than standard broadband.
July 29, 2024
Reply from BrawBand
Hi Craig, thanks for taking the time to leave us a review. We're delighted to hear that your installation experience was good, but are sorry to hear you're having issues with your connection.
The Pure Rapid One and The Belter both deliver up to 900Mbps with a minimum guaranteed speed of 450Mbps. Some older devices are unable to cope with such high speeds, so you may see speeds towards the lower end of the range. Placement of your router can also affect speeds via WiFi.
If you reach out to our team by email or phone, we'll do our very best to see what we can do to help you improve your speeds and ensure you're getting the full benefit of your BrawBand connection: https://brawband.co.uk/#help
Excellent service
Speedy installation, minimal disruption, fast and reliable broadband
July 26, 2024
Reply from BrawBand
Thanks very much Mark! Thrilled to hear your installation went smoothly and that you're already enjoying the benefits of ultrafast, full-fibre broadband from BrawBand!
Outdid Any Other Company I Tried
These guys got me signed up with decent speeds in such a short period of time when I was desperate to get internet into my new flat after two other companies failed to deliver. Despite being a smaller business, they offer fantastic customer service and really try to help out. Installation was quick and clean and arranged so quickly for me. Can't thank you guys enough!
March 14, 2024
Reply from BrawBand
Hi Ryla, thanks so much for your 5* review! We're delighted to have got you up and running with an ultrafast broadband connection in ultrafast time! We'll be sure to pass on your kind comments to our team.
My experience was really nice and…
My experience was really nice and smooth because the man that work along Side me was amazing and so patient with me and what was going on with the last broadband I had.
July 15, 2024
Reply from BrawBand
Hi Angela, thanks very much for taking the time to leave us a review. We're delighted your installation has gone smoothly, and that you're experiencing better service than with your previous broadband provider. We hope you enjoy your new BrawBand, full-fibre internet connection!
Hassle free change over from broadband.
Great installation team from City Fibre, up and running quick and a new superfast internet. Well Pleased!
July 2, 2024
Reply from BrawBand
Hi Leigh, thanks very much for your 5* review! We're delighted to hear your installation was as smooth as your new full-fibre broadband connection!
Iv had the service for less than two…
Iv had the service for less than two months, absolutely shocking. The connection is horrendous cant listen to news or radio on Alexa as it cuts out. Same with doing emails on computers that take forever, and TV cuts out. Iv written to them to get a snub answer. Its so frustrating. Do not recommend.
May 21, 2024
Reply from BrawBand
Hi Tina, thanks for taking the time to leave us some feedback. We're sorry that you have had issues with your service since joining BrawBand - this is not our usual customer experience, and we apologise you have had trouble getting online. I have highlighted your issue to our support team, who are currently looking into this for you and someone will be in touch to discuss it further with you.
Reply from BrawBand
Hi Robert, thanks very much for taking the time to leave us a review. We're glad to hear your installation went smoothly and hope you enjoy browsing and streaming with your new ultrafast, full-fibre broadband from BrawBand.
Unable to contact technical support after a week of installation issues.Unable to contact technical support…
Unable to contact technical support after a week of installation issues.
June 20, 2024
Reply from BrawBand
Hi Kevin, thanks for taking the time to leave us feedback. We're sorry you were having trouble contacting our support team – we understand how frustrating that can be, and it does not reflect the high levels of customer service we are known for.
I have raised this with our support team this morning and they informed me that they spoke to you yesterday afternoon, and that your query is now being handled.
Amazing
I’m very happy with Brawband services. They are reliable and thoughtful. If you decide to use them, you will not be disappointed like I was with my previous broadband providers.
June 3, 2024
Reply from BrawBand
Hi Kat, thanks very much for your feedback! Customer satisfaction is our #1 priority, so we're delighted to hear that you're enjoying our service.
They came over at the earliest time so…
They came over at the earliest time so I wasn’t waiting for a long time to begin. They explained the process to me in simple terms and the whole thing didn’t take long to do at all with me connected the WiFi and using it in around an hour or so at most.
May 24, 2024
Reply from BrawBand
Hi Mathew, thanks for taking the time to leave us some feedback. Glad to hear you had a braw installation experience - enjoy your new, ultrafast, full-fibre broadband from BrawBand!
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