Great Customer Service - Recently I had to contact BrawBand to update some of my account details and I got an email response really quickly with friendly customer service from Kelly who helped resol... See more
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Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut... See more
Company replied
Very good at answering emails and giving positive reassurance about upcoming installation (even though not straightforward access) City Fibre who did the work to the property were excellent on the d... See more
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Company details
About BrawBand
Written by the company
At BrawBand, we're your steadfast companions in Scotland's digital landscape, from the city lights of the central belt all the way to the capital of the Highlands. So, whether you're amidst the hustle and bustle of Edinburgh or sitting on the shores of Loch Ness, we've got your connection covered.
At BrawBand, we're all about making your internet experience as smooth as can be. That’s why we’re committed to providing our customers with lightning-fast full-fibre broadband that won't put any strain on your purse strings. We're proud to offer competitive pricing that ensures you get the best value without breaking the bank.
Our internet downtime is as rare as spotting Nessie – practically a myth! So, rest assured, come rain or shine, BrawBand is here to keep your online world running smoothly. Say goodbye to the hassles of connectivity woes and embrace the brilliance of BrawBand's comprehensive coverage across bonnie Scotland.
With us, your sofa sessions will remain uninterrupted, your video calls glitch-free, and your downloads lightning-quick so you can continue to watch your favourite cat videos and stay connected with your pals.
Life's too short to be stuck with a laggy, unreliable internet connection. So whether you're a casual web browser, home office hero or a serious streamer, pick the option that suits your style and stay brilliantly connected with BrawBand.
Contact info
Cradlehall Business Park, IV2 5GH, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.4
Excellent
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hassle free order and install
Ordering was very straightforward. Installation was quick and profesionally done, and the speeds are as advertised.
May 30, 2024
Reply from BrawBand
Hi Frank, thanks very much for your braw feedback! Delighted to hear you're enjoying your ultrafast, full-fibre broadband speeds!
Fast install, great experience overall
Ordered at Midnight and by 8.30am the next morning the CityFibre engineers were doing the pre-survey. Router arrived in plenty of time in advance of the installation date which was one week later, which went smoothly. Couple of support queries I've had were answered quickly - no queuing - spoke to someone knowledgeable quickly. Great experience so far! I would recommend!
May 24, 2024
Reply from BrawBand
Hi Neil, thanks for taking the time to leave us a 5* review! We're thrilled to hear that your installation went smoothly, and that our team was able to help you with any queries during the process. Enjoy your new ultrafast, full-fibre broadband connection with BrawBand!
Internet has been patchy since I got it…
Internet has been patchy since I got it but I have persevered, today I have lost all internet and can't get hold of anyone on the help desk number absolutelybshocking service
June 2, 2024
Unprompted review
Reply from BrawBand
Hi Marc, thank you for leaving us feedback. We're sorry to hear you haven't been satisfied with your BrawBand experience so far. We pride ourselves on providing great customer service and connectivity and offer our sincere apologies you have not received this.
If you could please send your details to help@brawband.co.uk and we can look into this for you.
We look forward to the opportunity to work to find a positive resolution for you.
I would have given you five stars but…
I would have given you five stars but for the fact that you charged me for posting out the router. First time I’ve been charged for the privilege of plugging in a router.
May 24, 2024
Reply from BrawBand
Hi Hywel, thank you for your feedback. We are glad to hear that you are happy with your ultrafast, full-fibre broadband from BrawBand! We are sorry you are disappointed with the delivery fee for your new router. While we provide a free router and installation, we unfortunately cannot cover delivery costs at this time - however we will take your comments on board. Thank you again for signing up with BrawBand, and we hope that you continue to enjoy your browsing and streaming experience with us.
Reply from BrawBand
Thanks very much for taking the time to leave us a review - we're thrilled to hear your service has been top-notch so far!
Reply from BrawBand
Hi Kerri, thanks very much for your lovely feedback. Delighted to hear your installation was super-speedy – just like your new ultrafast, full-fibre BrawBand connection!
My full fibre was installed without any…
My full fibre was installed without any fuss the guys were very friendly and explained exactly what was going to happen, would highly recommend.
May 1, 2024
Reply from BrawBand
Hi Richard, thanks so much for your review! Delighted to hear your installation was smooth and painless – hope you enjoy your ultrafast, full-fibre browsing experience with BrawBand!
Jay has been fantastic
Jay has been fantastic. An asset to the company. He sorted out my slow speed issue quickly by using his vast knowledge of the network. As a senior Openreach manager, I would love to have someone like Jay in my team with the knowledge and customer service skills he has displayed. He also checked in tomake sure everything was working fine. Great personal touch. Well done Jay and thank you
May 14, 2024
Unprompted review
Reply from BrawBand
Hi Kevin, thanks very much for taking the time to leave us such positive feedback. We'll be sure to pass on your kind comments to Jay, and are delighted to hear he was able to get your ultrafast, full-fibre broadband with BrawBand working correctly for you.
Installation was perfect the guys were…
Installation was perfect the guys were lovely very positive about the quality of the service, Installation very very neat and tidy you would hardly know they had dug up my front garden lawn. Down side, not much in the way of faster or better internet
April 29, 2024
Reply from BrawBand
Hi Lynn, thanks very much for taking the time to leave us feedback. We're delighted to hear that your installation went smoothly - however we're sorry to hear you're not getting the speeds you were expecting.
Can you please reach out to our support team with details of your package, what upload/download speeds you are getting, and what devices you are testing speed on, so they can look into this for you?
You can get in touch via help@brawband.co.uk, 0808 294 4444 or online chat at https://brawband.co.uk/#help
Appalling customer service
It's buffering and when I tried calling 5 times nobody answered. I got an email asking what was wrong and I sent one back asking them to ring but the didn't. Then there was a major outage. Only just got it in last week. Not a great start!
The number you show here is an answerphone and nobody calls back!
My name and number is on the Answer phone!
April 24, 2024
Reply from BrawBand
Thank you for leaving us feedback, and we are sorry to hear you have been having issues with your service at the start of your contract. We pride ourselves on high levels of both connectivity and customer service, and offer our sincere apologies that you have not experienced this. As you have not left your name with your review, we cannot currently investigate this further - however if you could please reach out to us on help@brawband.co.uk, 0808 294 4444 or online chat at https://brawband.co.uk/#help we will look into this for you.
i was told that an engineer would be…
i was told that an engineer would be sent out to set up the router. i assume someone at brawband figured out that i already had a fiber box installed, but i wasn't updated with any information if someone was still coming to my address or not. the engineer did not turn up, but thankfully i was able to install the router myself but just a disappointing first impression.
April 22, 2024
Reply from BrawBand
Hi Keith, we're sorry to hear you had a disappointing first impression. We pride ourselves on our high levels of customer service and communication, and are sorry we didn't hit the mark this time. We hope that this won't stop you enjoying your BrawBand experience - we really do value having you as a customer. Thanks for taking the time to leave us feedback.
Installation was great but one down side.
Installation was great , bang on time , quick , and mess free. Download and upload speeds are as promised and consistent . Only down side , despite several attempts, I can't connect to wifi on my laptops via my new router , they even sent me another new router , but I have the same problem with both , I've tried everything and so have they , so having to stay wired for now which is not ideal going forward.
April 12, 2024
Reply from BrawBand
Hi William, thanks very much for taking the time to leave us a review. We're thrilled to hear that your installation went smoothly, and that your upload/download speeds are hitting the mark!
We're sorry you've had issues connecting your laptop via WiFi - I've caught up with our support team who have let me know they've been in touch with you about this. If you'd like to reach out again to discuss, you can call on 0808 294 4444, email help@brawband.co.uk or pop us a message via our online chat at https://brawband.co.uk/#help
Reply from BrawBand
Hi Pamela, thanks so much for your kind words! We really appreciate you taking the time to leave us feedback.
Installation was excellent was signed…
Installation was excellent was signed up for 24 month contract which just found out expires last year wasn’t notified and doing some checking I find I am paying more for 500 speed than the 900. So find this a little bit of rip off knowing I have been paying more for less. Don’t know for how long.
April 22, 2024
Unprompted review
Reply from BrawBand
Hi John, thank you for taking the time to leave a review and we're sorry you haven't been happy with your current pricing. Customer satisfaction is incredibly important to us, and we're sorry we haven't hit the mark on this occasion. If your initial contract has expired, you should be able to transfer onto one of our new packages - please reach out to our team on info@brawband.co.uk or 0808 294 4444 and they will be delighted to help.
Reply from BrawBand
Thanks for much for your kind words, June!
Great, smooth service! The way wifi should be!
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut my bill in half and get even better speeds. You have a great thing going on right now Brawband, providing excellent speeds at reasonable prices to people all over Scotland. Please don't ever become a greedy evil empire like the rest! Customers that show loyalty should be rewarded, not scalped. Thanks!
April 2, 2024
Reply from BrawBand
Thank you for your kind comments, Peter. We're glad that you're now enjoying faster browsing at even better prices with your ultrafast, full-fibre broadband from BrawBand! We take pride in our high levels of customer service, and are glad to hear you have experienced this with our team. Thanks again!
Don't get stuck thinking Virgin is the fastest anymore
The engineer was very helpful and explained everything we needed to know. Really straightforward switch over. We had a crossover with Virgin Fibre because we didn't want to be without a connection. My son did a test and the connection was 100% faster than Virgin. If anyone is hesitating because they have gaming kids and need high speed Internet I'd advise to just go for it. The Virgin monopoly of poor customer service, and bottlenecked fibre speed broadband is over. And it's a lot cheaper as well. No regrets. And it's a Scottish company so I know it's good.
March 27, 2024
Reply from BrawBand
Thanks so much, Lindsay! We're delighted to hear that your internet speeds are now faster with BrawBand, and that you're getting even better value for money.
Braw Brawband
Slight problem on the first day of installation, however, a slight resiting of the modem rectified the problem and for a week now has worked faultlessly. Every step was as agreed and the whole process was seem less. Highly recommended…
April 3, 2024
Reply from BrawBand
Hi Alex, thanks so much for your feedback. Glad to hear you managed to get things sorted and are now enjoying ultrafast browsing with BrawBand!
Broadband Ok, Service non existent
No real issues with broadband, albeit much slower than promised (between 160 and 260 on a 900 connection).
Problems with billing though, constant emails setting up and cancelling direct debits and then double the amount due being debited from my account - can’t login to website, password reset not working, and no one answers the phone…
April 10, 2024
Unprompted review
Reply from BrawBand
Hi Oliver, thanks for taking the time to leave us feedback. We're sorry to hear you haven't been satisfied with your BrawBand experience so far, and would like the opportunity to make things right.
Our up-to-900Mbps packages have a guaranteed minimum speed of 450Mbps, so we're sorry you're not experiencing this - and that you've had trouble reaching our support team. This isn't the high standard of service we usually provide.
I understand you've been having issues getting through to our team on 0808 294 444 on this occasion. You can also try emailing help@brawband.co.uk or our new live support chat feature at https://brawband.co.uk/#help
We look forward to the opportunity to work to find a positive resolution for you.
No problems with broadband whatsoever…
No problems with broadband whatsoever 100 times better than the Vodafone I had which was the worst ever.
April 2, 2024
Reply from BrawBand
Hi Maurice, thanks so much for your review. Delighted to hear you're happy with your ultrafast, full-fibre broadband from BrawBand!
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