BrawBand Reviews 360

High speed, good support centre, cheap

Excellent service provided as had an install via another provider & it refused to run..
I'd thought about brawband for ages but was tied into contract with other provider but I had my brawband quickly accepted and running in the space of a day & I was well informed too on the progress.
Very nice customer service provided too.
I'm happy with everything & the speeds are wot they say .
Thank you to everyone for wonderful braw service.

No problems with service, very fast, if checking speed on a 1gb connection use ookla and bradford or watford for speed test as others cant keep up. It's now been running for six months, and no problems. Customer service guy is great for advice, Really Can't fault it.

Keep getting emails which aren’t correct, today got an email with the wrong direct debit amount despite having a 24 month contract and now despite several calls no one answers!

Update - managed to get through to speak to someone so waiting for an update following promised solution

Everything was easy from start to installation. It was simple to order. An engineer came the week before to explain what was going to happen. On the day of installation the engineer friendly and got the job done quickly. I'm very happy brawband. I'm getting the same speeds for half the price I was paying before.

Great service so far with no breaks to connection and solid download speeds.

Quick, efficient painless and nice guys. Everything worked seamlessly. Pretty braw ,really.

My experience with browband is that I've never had better connection n tge installation team were amazing I'd advise people to get it installed.

A very helpful engineer installed my brawband. Because I am disabled and had just got home from hospital, he had to move some furniture to install the router and put it back perfectly for me. Such a lovely, polite guy. Great sevice

It's been braw... had full-fibre installed around 4 weeks back, with Brawband the provider. Speeds are consistent with or exceed the offering (150mbs), and the connection has been completely reliable. Really appreciating the service to date, and the reduction in costs.

Excellent customer service and availability. Knowledgable team and personal approach

Slick change over and when I needed advice someone on the other end of the phone after 2 rings and problem sorted immediately.

James McCourt from Brawband has restored my believe that real human touch is possible in this fast cyber competitive part of the world through the way how he dealt with my order.
I had been what I would call hoodwinked in a failed installation attempt due to miscommunication between 2 provider (see my other reviews about that) since the beginning of December, costing me quite a bit of money and nerves. James escalated my case, a stalemate in city fibre coms, and had established very quickly that there was full fibre right outside my flat after all, and the installation went ahead as planned. James took all my concerns on board, and always communicated promptly, professionally and caringly .

On the day of the installation with the cityfibre engineers he was right there on the telephone when needed, as there was an issue with the router the engineers could not resolve. He talked them through successfully. If James wouldn't have been available on the phone there and then, cityfibre engineers would have left without my service becoming live that day!!

He is still working with me to get my 'landline' installed with BrawBand. It had been quite a shock for me to find out that copper wire landlines are being phased out, and I really don't know whether I want a digital voice phone. James assured me that if I wanted it to be taken off my package,  if it didn't work for me, I could cancel it without penalty.

As regards the high speed full fibre service: so far i am delighted with it. What a difference from before with Sky!
Am curious now how it will go with the digital voice phone line.

I would like to express one thing here  which has nothing to do with BrawBand, on the note of landlines being phased out : since learning about that national/international phase-out I have witnessed some Senior people (like myself, too) feeling very vulnerable at the prospect having to rely on communication means depending on electricity, esp if they have no mobile signal in their home!
So I close this review with a request to all internet providers to please become innovative in finding non-electric, non-digital solutions for basic life line communications.

BrawBand were fantastic throughout the whole set up process. Any contact was professionally handled. So glad that I moved to them.

Service it's self is top speed however installation was a hassle, failure of communication between brawband and the installation company along with obtaining planning permission was dragged out for 4 months. Happy to have the service now but could have been dealt with within the first month. An offer of reduction of price would have been nice considering the waiting time and staying with the supplier thought-out it all. Blame falls on all parties involved however*

The setup of the fibre installation was easy and quickly done the engineers were very helpful and made no mess the whole installation was done in about an hour the only drawback was waiting on the phone line transfer the brawband team are highly recommended

Very quick instal, No messing around and with unbelievable speeds so far, Happy house hold

Broadband supplied on due date and working great. Land line telephone later than I thought and after chasing up now ok. Was not informed std code required in front of local numbers.

Customer service is fantastic, I had an issue with cityfibre but Brawband kept me up to date with progress. Highly recommended.

The team went above and beyond to get me up and running after being let down by a competitor, initially give a two week appointment to connect my service but they sorted it out with in a couple days, first class service and no issues, kept in the loop with what was happening every step of the way, first class!!