Great Customer Service - Recently I had to contact BrawBand to update some of my account details and I got an email response really quickly with friendly customer service from Kelly who helped resol... See more
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Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut... See more
Company replied
Very good at answering emails and giving positive reassurance about upcoming installation (even though not straightforward access) City Fibre who did the work to the property were excellent on the d... See more
Company replied
Company details
About BrawBand
Written by the company
At BrawBand, we're your steadfast companions in Scotland's digital landscape, from the city lights of the central belt all the way to the capital of the Highlands. So, whether you're amidst the hustle and bustle of Edinburgh or sitting on the shores of Loch Ness, we've got your connection covered.
At BrawBand, we're all about making your internet experience as smooth as can be. That’s why we’re committed to providing our customers with lightning-fast full-fibre broadband that won't put any strain on your purse strings. We're proud to offer competitive pricing that ensures you get the best value without breaking the bank.
Our internet downtime is as rare as spotting Nessie – practically a myth! So, rest assured, come rain or shine, BrawBand is here to keep your online world running smoothly. Say goodbye to the hassles of connectivity woes and embrace the brilliance of BrawBand's comprehensive coverage across bonnie Scotland.
With us, your sofa sessions will remain uninterrupted, your video calls glitch-free, and your downloads lightning-quick so you can continue to watch your favourite cat videos and stay connected with your pals.
Life's too short to be stuck with a laggy, unreliable internet connection. So whether you're a casual web browser, home office hero or a serious streamer, pick the option that suits your style and stay brilliantly connected with BrawBand.
Contact info
Cradlehall Business Park, IV2 5GH, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.4
Excellent
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Braw pure dead braw!
Easy from start to finish. So far so good. The engineer was polite, informative and considerste
The quality and speed are excellent thus far. The cost reasonable.
February 2, 2024
Reply from BrawBand
Thanks so much for your braw review, Fiona! Delighted to hear you're enjoying ultrafast speeds and quality of service with BrawBand!
Overall well worth switching to FTTP
Ordering process was easy, being able to schedule installation well in advance, and communication prior to installation was good too. The engineers worked quickly, tidily and efficiently and all was completed in about an hour and a bit. My only gripe is that the mesh extender had no instructions with it and I had to contact support to get my phone line activated (router settings that weren’t pre-configured). All is now working fine, although speed from router to the outside world seems to go up and down more than I expected.
February 1, 2024
Reply from BrawBand
Hi Alex, thanks very much for your review. Pleased to hear you have had a positive experience with BrawBand! Sometimes speed can take a little time to settle after installation, but if you continue to have issues please do reach out to our support team on help@brawband.co.uk or 0808 294 4444 and they'd be happy to help.
The Brawband operative James McCourt…
The Brawband operative James McCourt handled my enquiry, with complete professionalism and made sure that I was happy with outcomes. He has left an open dialogue with me, to monitor outcomes over next few days. After being with Virgin media for over 20 years, and struggling to make contact with, far less than conversing with a human being, this makes a big difference.
January 31, 2024
Reply from BrawBand
Hi Tommy, thank you for taking the time to leave us feedback. We're thrilled to hear you had such a positive experience with James and will be sure to let him know!
Absolutely amazing service from start…
Absolutely amazing service from start to finish
January 30, 2024
Reply from BrawBand
Hi Kenny, thank you for your kind words. We are thrilled to hear you have been impressed with our team, and hope you enjoy your ultrafast full fibre experience with BrawBand!
I was very happy from professional team…
I was very happy from professional team who connect my internet.
January 23, 2024
Reply from BrawBand
Thank you Piotr! Delighted to hear your connection went well, and we wish you many happy years of ultrafast browsing with BrawBand!
Absolute crap not worked correctly…
Absolute crap not worked correctly since I got it engineers supposed to come up no appearance left message sat to jay about Ethernet coming on and of no reply no service for 5hrs sat 2 hrs Sunday due too Ethernet will be lodging a complaint shortly 30 days notice too resolve he problem or I will be cancelling contract 🤬
January 30, 2024
Reply from BrawBand
Hi William, thanks for taking the time to leave us a review. We're sorry to hear you've had issues with your connection. This certainly isn't the high level of service we have come to be known for, and for that we sincerely apologise. I have caught up with our support team who have let me know you have been liaising with them for the last two days, and we hope your issues are resolved quickly - and that you enjoy browsing with BrawBand when things are working as they should be.
Fantastic service
Fantastic quick no mess left men were very nice and kind and talked me through everything, great service would recommend to anyone .
January 19, 2024
Reply from BrawBand
Hi Gail, thanks so much for taking the time to leave us a review. Delighted to hear your installation was nice and smooth, and everything was explained to you. Enjoy your ultrafast browsing speeds!
Easy to contact and very professional.
Easy to contact and very professional.
got what I wanted done very quickly.
January 26, 2024
Reply from BrawBand
Thanks for your braw review, Brian! Delighted to hear you were happy with the speed of our customer service!
Good speed and quick setup
January 17, 2024
Reply from BrawBand
Hi Olena, thanks so much for your review. Thrilled to hear you're happy with the speed of your ultrafast full-fibre broadband from BrawBand!
Reliable
Reliable. Came and installed when they said they would. Good communication throughout.
January 23, 2024
Reply from BrawBand
Thank you very much for your comments. We're delighted to hear you were kept up-to-date throughout your installation, and that you have had a positive experience with BrawBand.
Excellent experience smooth and professional
Very good at answering emails and giving positive reassurance about upcoming installation (even though not straightforward access)
City Fibre who did the work to the property were excellent on the day.
So far new Fibre speed seems much faster than previous for approx same money. Whole process seemed very smooth and professional. Thank you!
January 22, 2024
Reply from BrawBand
Hi David, thanks so much for taking the time to leave us a review. We're delighted to have been able to answer all your questions, and to make the switchover process as painless as possible. We hope you enjoy your ultrafast browsing speeds with BrawBand!
Brawbandman
Fitted in a flash,super tidy,and very reliable,there seems to be a new super hero doing the rounds and it’s called “Brawbrand”…..highly recommended 10/10 from myself.
January 10, 2024
Reply from BrawBand
Is it a bird? Is it a plane? No, it's BrawBand swooping in to thank you for your fantastic review, James! Thanks so much for your feedback.
Reply from BrawBand
Hi David, thanks very much for your review. Delighted to hear that your installation went well and that you're now enjoying ultrafast browsing with BrawBand!
Brawband I can highly recommend.
The guy's Came in removed their shoes shifted some furniture connected the wiring it didn't take long and set it up very professional left the house spotless, What a difference Brawband has made, Highly recommended.
January 5, 2024
Reply from BrawBand
Hi Alex, thanks so much for your review - and for your feedback about our installation team. We're pleased to see that everything has gone smoothly, and that you're already noticing the benefits of BrawBand's ultrafast full fibre broadband!
Super Swift
Great communication. Router arrived swiftly. City Fibre arrived early and were finished not long after. The service was connected and up and running quicker than estimated. In the few days we've had it there's been nae bother. Audible books download in a blink. Wee fella on the console, us watching a movie and googling etc without a pause or glitch.
January 9, 2024
Reply from BrawBand
Thanks so much for the lovely words! We're really pleased to hear your installation went without a hitch, and you're now enjoying ultrafast broadband on multiple devices at once with BrawBand!
Terrible company
This company has no control off it's suppliers,I was told it would be installed on the 3d of January it wasn't installed on that day I was then informed it would be 15th of January I phoned up on the 15th of January to be told it would be 24th of January told them to cancel it,so no superfast broadband just no broadband terrible customer service they say they'll phone you back but don't, don't touch them.
January 15, 2024
Unprompted review
Reply from BrawBand
Hi Stephen, we're sorry to hear that your experience has been less than braw. We pride ourselves on high levels of customer service and satisfaction, and apologise that you have not experienced this. Unfortunately, in this situation, there was an external fault outside of our control that postponed installation at your property, and we completely understand how frustrating that can be. We have passed your comments on to our customer service manager who will be in touch to discuss this further with you.
Reply from BrawBand
Hi Christopher, thanks so much for taking the time to leave us a review. It's braw to hear you're enjoying your BrawBand experience!
I joined the Brawband team only a week…
I joined the Brawband team only a week ago and so far so good.
We put the router in a different position from previous was initially concerned about the coverage but it has settled in nicely.
Son is delighted with new download speeds as router is closer.
January 3, 2024
Reply from BrawBand
Hi Gillian, thanks so much for your braw review! Delighted to hear you and your son are enjoying your new super fast, full-fibre speeds!
It was quick and really straightforward.
January 3, 2024
Reply from BrawBand
Thanks for your comments, James - pleased to hear your installation was painless, and that you're now enjoying your BrawBand browsing experience!
Just great
Great customer service, answered questions very quickly. Very easy setup and quick to connect to Internet. New router delivered well before connection date, just had to plug it in and switch on as I already had cable to the house.
January 3, 2024
Reply from BrawBand
Thanks so much, Ian! Customer service is hugely important to us, so we're pleased to hear your questions were answered well and that your switch over went without a hitch!
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