I ordered an American fridge freezer, which I had been obsessing over for ages but could not afford in one payment. Finance was easily arranged, within my weekly budget, through Snap Finance. The prod... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant company, very fast to reply and contact myself. Spoke to Gareth who was extremely helpful, he resolved issues I had around getting delivery on a certain date with no hassle at all. I would 1... See more
Great service all round from Braysuk, Really easy process and great products to choose from. I ordered a washing machine and Fridge Freezer which was delivered the next day, From making the applicatio... See more
I believe Brays have brilliant customer service. I applied for a tv and got told there and then that it would be delivered 3/5 working days. They have given myself e-mails, telephoned conversations ke... See more
Company details
Information provided by various external sources
Brays UK supplies the latest Kitchen Appliances & Home Furniture at a low affordable cost with Weekly Payment Options available
Contact info
Apollo Business Village, CF32 9RF, Bridgend, United Kingdom
- 01656 856150
- info@braysuk.com
- braysuk.com
Reply from Brays UK
Hi Vicky,
I'm sorry that you feel that way but anyone who visits our website are able to purchase products using their credit or debit card. We do have the option for customers to use finance but like any sort of finance/credit, we can't guarantee approval.
We have just looked into your order with Brays UK and it shows that you chose to pay with finance. Unfortunately, if there were any issues with your finance application, we have no control over that as we are NOT the lender.
We'd be more than happy to discuss this further with you. You can reach our customer service team on 01656 837160 or you can email us at info@braysuk.com. We're open 9am-5pm, Monday-Friday.
Thanks,
Customer Service Team
Brays UK
craig very helpful
November 14, 2019
Unprompted review
Very good service delivered on time…
Very good service delivered on time thank you
November 14, 2019
Unprompted review
Quick and efficient service very pleased
November 13, 2019
Unprompted review
Overall the guys st Brays were very…
Overall the guys at Brays were very professional and offered really friendly service it would have been 5stars had it not been for the inordinate amount of time spent waiting on hold on my initial order, that said the next time there was little or no wait...but agents were great, order processing simple and I am 99% happy over all, would recommend them to friends and family
November 13, 2019
Unprompted review
Quality service
November 13, 2019
Unprompted review
Great service
Great service. Fast efficient and friendly company.
Won’t think twice about using them again. Very impressive
November 13, 2019
Unprompted review
Prompt service
Prompt service, named products , excellent customer service
November 13, 2019
Unprompted review
Easy to deal with
Easy to deal with. Honest and open order system.
Good back up and support.
November 12, 2019
Unprompted review
Good service and polite staff
November 12, 2019
Unprompted review
Easy to use and very quick to compete…
Easy to use and very quick to compete first class
November 12, 2019
Unprompted review
Very helpful and great customer service…
Very helpful and great customer service x
November 12, 2019
Unprompted review
Purchase
Good customer service, product arrived ahead of advised date, all round, very good
November 12, 2019
Unprompted review
I placed an order
I placed an order, then my time ran out, rang back and tried to get the 1 pound deposit product, I was told I couldn't as I already applied. The guy said he would ring next morning and he didn't. Still have got nowhere
November 12, 2019
Unprompted review
Brilliant
Brilliant fast service all information and help was spot would highly recommend
November 12, 2019
Unprompted review
A bit hard to get through on the phone…
A bit hard to get through on the phone as they were so busy but excellent service and lovely staff on the phone.
November 12, 2019
Unprompted review
Nice company to deal with..
Nice company to deal with... bit slow on the contacting you part but overall totally happy.
November 12, 2019
Unprompted review
Brays are very professional and helpful…
Brays are very professional and helpful and very polite I had a problem with my order and they dealt with this as fast as the could I am so very pleased with the level of service I received thank you
November 12, 2019
Unprompted review
Telephone constantly clicks off when…
Telephone constantly clicks off when trying to get through tried 45 mins other day still waiting to speak to someone
November 12, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.