Breezary Reviews 

Reply from Breezary

Oct 20, 2026

Hi,

We’re sorry for the frustration this experience has caused, and we’d like to clarify the situation in case there has been a misunderstanding.

The delay occurred during the carrier’s transit process. Due to the downrod’s long and unusual shape, the shipment experienced a transportation issue and was returned to our warehouse.

On the same day you informed us that the package was being returned, we offered you a refund if you were in a hurry and could not wait for another shipment. After you confirmed that you preferred a replacement, we arranged the reshipment that same day.

We have already arranged a replacement downrod for you and provided the UPS tracking number for your reference.

We sincerely apologize for the inconvenience caused by the shipping issue. We have been working to resolve this for you as quickly as possible, and we hope this clarifies the misunderstanding. Thank you for your time.

Best Wishes

Reply from Breezary

Sep 4, 2026

Hi,

We apologize for the trouble caused by this shipment.

After reviewing the latest delivery status, we found that the package has most likely been lost during transit. To avoid any further delay, we have arranged a new replacement shipment for you today.

As soon as the new tracking number becomes available, we will send it to your email immediately. Please keep an eye on your inbox for the shipping update.

Thank you for your continued patience while we work to resolve this for you. We’re sorry again for the inconvenience.

Best Wishes

Reply from Breezary

Sep 2, 2026

Hello,

We sincerely apologize for any confusion and inconvenience this may have caused.

As noted on our product page, the extension wires do not come with connectors. This design is intended to provide greater compatibility with different fan models and installation requirements.

We’re very sorry if this was not clear enough when you placed your order, and we truly appreciate your feedback. We will continue working to make our product information clearer to avoid similar misunderstandings in the future.

Best Wishes

Reply from Breezary

Jul 24, 2026

Thank you so much for your kind review!

We're delighted to hear that you're happy with both fans and that you found them to be well-built and a great value.

We sincerely apologize for the missing screw and appreciate your understanding. If you still need the missing screw, please don't hesitate to contact us via support@breezary.com—we'll be happy to send you a replacement.

Thank you again for your support, and we hope to serve you again in the future!

Reply from Breezary

Jul 21, 2026

Hi,

Thank you so much for your thoughtful review!

We're delighted to hear that you love the look of the fan and that it was the perfect choice for your kitchen.

We also appreciate your honest feedback regarding the remote-only operation and the light output. While this model is designed for remote control, we do offer several ceiling fan models with traditional pull chains if you prefer that style of operation.

Your suggestions about offering a pull-chain conversion kit and an alternative light kit are also valuable, and we'll be sure to share them with our product development team for future consideration.

We're glad your order arrived quickly, and we hope to have the opportunity to serve you again.

If you have any questions, please don't hesitate to reach out.

Enjoy your new fan!

Reply from Breezary

Jul 21, 2026

Thank you for your wonderful review!

We're so glad to hear the fan was easy to install and that you're happy with how it looks and performs.

We truly appreciate your support and hope you continue to enjoy it.

If you ever need any assistance, we're always here to help!

Reply from Breezary

Jun 16, 2026

Hi Marion,

We are very sorry to hear about the issue with your fan and apologize for the inconvenience caused.

Please rest assured that we will assist you with the warranty process and work to resolve this issue as quickly as possible.

Our after-sales team will contact you via email shortly with the next steps. Please keep an eye on your inbox (including your spam/junk folder) and kindly reply to our email when you receive it so that we can proceed with the solution for you.

Thank you for your patience and cooperation. We look forward to resolving this matter for you.

Best regards,
Customer Support Team

Reply from Breezary

Mar 27, 2026

Hi Keith,

We sincerely apologize for the delay in our response and for the frustration this has caused.

After checking, it appears that your previous email may have been filtered into our spam folder, which led to us missing your message. We truly regret this oversight.

Regarding your case, we have already informed our support team to follow up with you directly. Please kindly check your inbox, and they will assist you with the replacement arrangement and provide an update on the expected timeline.

We completely understand your concern about the replacement and appreciate your patience while we work to resolve this for you.

Thank you for giving us the opportunity to make this right. Once everything is resolved, we would truly appreciate it if you would consider updating your review based on your experience.

Best regards,