Breville Reviews 

The part you sent me did not fix the problem

The exceptional experience was the ownership and follow up. Unfortunately I did not see the calls but they tried multiple times to reach me finally sending an email which I saw later in the day.

The representative from Breville was calm, reassuring and positive

prompt reply and action was taken to resolve our issue

Problem solved via video connection. Much obliged.

Nothing was resolved and there were so many issues relating to time differences and being able to actually speak and get some sort of resolution. Very frustrating as it’s an $800 machine! I tried every single suggestion given me to no avail; I need help!

While some of my issues were addressed, others were not. I have two of the same machines and they function very differently, so I have the ability to compare. It isn’t helpful to normalize something that isn’t functioning properly by saying, “that’s how they are made”, when the other machine isn’t manifesting that problem. At this point, I’m just living with the problems, but they’re annoying.

The Customer Care Service was
Excellent ! & Professional !
Corrected the problem via video call !
It was greatly appreciated .

I gave a low score because I was told they would call back in 45 minutes and they never did. I have a serious health problem where I need to have my Brevile air fryer fixed. I explained that to the representative and he said he would get right back to me and he never did. I’m very disappointed in Brevile Customer Service..

Danielle offered clear instructions to address our problem which resulted in a satisfactory solution. She was thorough and patient. It was very helpful to share what was happening in real time on video. On the down side, my husband called customer service the previous day & was told there would be a call back--which never happened. I called today and received a call in about 2 hours.

Mike was very attentive and patient while helping us resolve our issues. Great job!

Customer care, service, confirmation & callback follow-up.

Knowing that I love espresso drinks, but not having much experience with higher-end machines. I really struggled to get started making proper espresso. The gentleman in customer tech support could not have been nicer or more patient with me. We had a video call and we walked through everything step-by-step, and by the end of the call, everything had been resolved. As great as the call was, the icing on the cake was that he sent me a free bag of espresso beans since I ended up wasting a bunch trying to troubleshoot on my own. I’m very pleased with his help and Breville customer service overall.

Very pleasant and patient

Person was very patient with me placing my order.

He was able to walk me through all the aspects on how to fix the problem and resolved and I wasn’t sure of some things but he gave me good directions on how to do it and having a video call was perfect

I called because I was given a used machine when I ordered a new one. I was told I will be called in 20 minutes after someone picked up. I was called 2.5 hours later. This is a huge hassle for a machine that I’ve been wanting for a long time and ended up being disappointed with a used machines with milk stains and coffee grounds all over the machine. Also marks throughout the machine.

The phone attendant was very pleasant and a pleasure to work with over the phone.

Walked me thru the troubleshooting process