Today, Stephen Troy solved my issues to my complete satisfaction. He called me right back after two disconnects. He alone maintained Breville's reputation toward customers. However,the previous da... See more
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Review summary
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I have owned BES870XL for about 2 years and last week, suddenly the pressure stopped building up. I thought it was some sort of internal part failure and called customer support. he walked me through... See more
She called me back she gave me phone numbers and contact information I did have to wait 20 minutes There was no doubt she was trying to help me, ironically I had gone through all the steps to see i... See more
It took a while for callback on customer support line, but then a pleasant gentleman took care of us easily and quickly. Helped me with technical issues sending a picture, then said a replacement for... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
13K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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She called me back she gave me phone…
She called me back she gave me phone numbers and contact information I did have to wait 20 minutes
There was no doubt she was trying to help me, ironically I had gone through all the steps to see if it would work again which failed then after a long delay I tried it again and it worked
September 14, 2026
Very helpful and worked with me to…
Very helpful and worked with me to solve the problem
September 14, 2026
Great customer Service
September 7, 2026
Terry was helpful to me and so…
Terry was helpful to me and so thoughtful. I really appreciate it thank you . Breveill will be always my number 1 product
September 5, 2026
A part we lost was replaced for free
A part we lost was replaced for free. Amazing customer care 5 stars all the way
September 8, 2026
I sent my espresso machine in to be…
I sent my espresso machine in to be replaced and when I asked for an update the issue was closed. Where is my machine? What's going on? Please help. - UPDATED I sent Breville a $1500 Touch Impress espresso machine for repair and they are replacing it with an unrelated product, a cheap $300 drip coffee machine. Absolutely criminal.
September 11, 2026
Reply from Breville
Your feedback is appreciated, and we are sorry for the delay in getting your replacement shipped. Your order is currently processing and should ship within the next 3 to 5 business days. We apologize for the time this has taken and appreciate your patience.
Seamless Replacement
They got the problem taken care of quickly and it was a seamless process to get a new machine because the original machine we got had a damaged heating element.
September 11, 2026
Initially I felt Breville was not…
Initially I felt Breville was not standing by its product . The warranty had expired but this toaster cost $265 and was not yet 3years old.
They offered no repair capability and no intent to replace even on a prorate based.
In the end I pushed for a reconditioned one like mine for a price of $68 .
It should arrive in about 5 days from now . I can keep you informed if you get back to me with a more timely request for further testimonial.
September 10, 2026
The rep was fabulous
The rep was fabulous. She saw that my oven was not working , it was brand new so you replaced it. It is what I would expect but still nice to have it done.
September 5, 2026
I would buy another Breville without hesitation
Thank you for great customer service
September 12, 2026
Efficient Customer Service
The Breville member we worked with was committed to fixing our issue. They were patient and knowledgeable.
September 10, 2026
Easy communication and a new air fryer
Easy communication and a new air fryer, what could be better
September 12, 2026
Called with a concern and it was…Frother broke
Called with a concern and it was understood and immediately taken care of
September 5, 2026
Very friendly customer service…
Very friendly customer service understood my issue immediately and handled it promptly without question. Replacement received updated frequently on progress.
September 5, 2026
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