The Brew Company Reviews 718

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the coffee, highlighting its delicious taste and variety. The ordering process is frequently described as easy and straightforward, and many appreciate the efficient and fast delivery service. People also enjoy the unique and practical packaging, especially for the advent calendars, finding them to be a fun and innovative way to experience different coffees. However, some customers also noted issues with delivery, specifically concerning packages being sent to incorrect or inconvenient collection points, or experiencing delays. A few people also mentioned receiving damaged packages or coffee that was roasted a month prior, which was considered unacceptable.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality of the coffee... See more

Quality

Reviewers consistently express satisfaction with the quality of the coffee. Customers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy and efficient... See more

Order

Users describe positive interactions with order. Many customers praise the easy online ordering process and... See more

User experience

Consumers find the user experience to be positive. Many praise the website as easy to use and appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered 3 bags of Brazil coffee beans. I received a 10% discount on the coffee beans, and also 3 free Coffeebrewers! The shipment was delivered very promptly, and I was kept aware of the... See more

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Store
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing selection of coffees

Amazing selection of coffees , something for everyone. Great idea with the reusable bag, have taken out when hiking and camping and found them so much handier , fresh amazing coffee on top of mountain !! Perfect. So easy to use

August 9, 2021
Rated 4 out of 5 stars

Product great

Product great, my brother was really pleased with the camping coffee set. Took a while to arrive but I guess that was due to border issues coming from EU to UK rather than the company side of things.

August 6, 2021
Rated 5 out of 5 stars

Super service

Super service, quick delivery direct from Denmark. The coffee is delicious and it’s a perfect present for the designer in my life!

August 2, 2021
Rated 5 out of 5 stars

Great customer service

Great customer service , had an order issue , emailed me straight back and all was corrected .
Trying the coffee on a camping trip that starts this week so looking forward to that

July 12, 2021
Rated 1 out of 5 stars

I have still not received my purchase

I have still not received my purchase - nearly 3 weeks after ordering it!

July 9, 2021
The Brew Company logo

Reply from The Brew Company

Kate, apologies for the inconvenience.

I have sent you a direct e-mail with a few questions. Let's solve this situation ASAP.

Best Regards,
Andrus

Rated 5 out of 5 stars

Great product

Great product - given as a gift and well received. Excellent communication and delivery updates. Arrived promptly and well packaged.

July 7, 2021
Rated 5 out of 5 stars

Great product

Great product. Lovely coffee. Perfect for work.
The website is easy to use. Quick delivery.
Very happy customer.

July 6, 2021
The Brew Company logo

Reply from The Brew Company

Perfect, perfect, perfect, Quizzie! :) Enjoy!

Best,
Andrus

Rated 4 out of 5 stars

I like to use this (your) way of…

I like to use this (your) way of brewing coffee on my outdoor hikes, because instant coffee is just not my way of drinking coffee. Hence my compliments to you. Not only is it functional, it also tastes great.

July 6, 2021
The Brew Company logo

Reply from The Brew Company

Josef, thank you for the feedback. We would love to hear more, any tips for improvements?

Best,
Andrus

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