The Brew Company Reviews 718

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the coffee, highlighting its delicious taste and variety. The ordering process is frequently described as easy and straightforward, and many appreciate the efficient and fast delivery service. People also enjoy the unique and practical packaging, especially for the advent calendars, finding them to be a fun and innovative way to experience different coffees. However, some customers also noted issues with delivery, specifically concerning packages being sent to incorrect or inconvenient collection points, or experiencing delays. A few people also mentioned receiving damaged packages or coffee that was roasted a month prior, which was considered unacceptable.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality of the coffee... See more

Quality

Reviewers consistently express satisfaction with the quality of the coffee. Customers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy and efficient... See more

Order

Users describe positive interactions with order. Many customers praise the easy online ordering process and... See more

User experience

Consumers find the user experience to be positive. Many praise the website as easy to use and appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered 3 bags of Brazil coffee beans. I received a 10% discount on the coffee beans, and also 3 free Coffeebrewers! The shipment was delivered very promptly, and I was kept aware of the... See more

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Store
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ordered from Canada -- EXCELLENT…

Ordered from Canada -- EXCELLENT service and communication. Delivery was fast -- a few days. Couldn't ask for better!

July 6, 2021
The Brew Company logo

Reply from The Brew Company

David, happy to hear that. Enjoy the coffee :)

Best,
Andrus

Rated 2 out of 5 stars

Rated 'poor'

Rated 'poor', as you've sent out a survey, asking how you've performed....even though I still haven't received my order?

July 5, 2021
The Brew Company logo

Reply from The Brew Company

Ken, greetings.

Apologies for the inconvenience. I will contact you directly to resolve this issue.

Best Regards,
Andrus

Rated 5 out of 5 stars

Very happy

Delivery time was short. The packaging was premium quality, just like the coffee.
Well done.

July 5, 2021
Rated 5 out of 5 stars

Birthday gift

I bought this product as a gift for a friends birthday, who is into wild camping and hiking. This is a perfect companion for anyone who loves coffee and is travelling around. The coffee is delicious, and the packaging is lightweight and reusable. I would highly recommend this product, could not be happier with it.

July 5, 2021
The Brew Company logo

Reply from The Brew Company

Thank you for the great feedback, Toni! :)

Best,
Andrus

Rated 5 out of 5 stars

Good service

Good service, packaged nicely and great to see that all the materials are recyclable. My husband loved his gift and says the coffee tastes fabulous.

June 23, 2021
Rated 5 out of 5 stars

5 Stars

5 Stars - I expect to buy some more again.

June 23, 2021
The Brew Company logo

Reply from The Brew Company

Marco, thank you for the review. Your are welcome back any time! :)

Best,
Andrus

Rated 2 out of 5 stars

Very slow shipment

I bought it almost one month ago but I have not received it yet. I am still waiting for it. My intention was to bring the coffee with me on one expedition that happened few days ago I I have had to buy another product with faster shipment.

June 23, 2021
The Brew Company logo

Reply from The Brew Company

Ferran, greetings.

We are very sorry for the inconvenience. We will contact you directly and take care of the situation ASAP.

Best Regards,
Andrus

Rated 5 out of 5 stars

Great Company - Definitely recommended

I love the Brew Company ! Always great quality products & great customer service - plus the coffee pouring baggies are such a fab idea, work brilliantly & taste great. I use for myself & for gifts which are always well received. Definitely recommended ! 😃

June 22, 2021
Rated 5 out of 5 stars

Very good coffee

Very good coffee, especially the Colombian. I spent time In Quindio on a coffee farm in the 90's there and when I opened the wallet the smell of the coffee took me back to those times.

June 21, 2021

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