The Brew Company Reviews 718

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the coffee, highlighting its delicious taste and variety. The ordering process is frequently described as easy and straightforward, and many appreciate the efficient and fast delivery service. People also enjoy the unique and practical packaging, especially for the advent calendars, finding them to be a fun and innovative way to experience different coffees. However, some customers also noted issues with delivery, specifically concerning packages being sent to incorrect or inconvenient collection points, or experiencing delays. A few people also mentioned receiving damaged packages or coffee that was roasted a month prior, which was considered unacceptable.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality of the coffee... See more

Quality

Reviewers consistently express satisfaction with the quality of the coffee. Customers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy and efficient... See more

Order

Users describe positive interactions with order. Many customers praise the easy online ordering process and... See more

User experience

Consumers find the user experience to be positive. Many praise the website as easy to use and appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered 3 bags of Brazil coffee beans. I received a 10% discount on the coffee beans, and also 3 free Coffeebrewers! The shipment was delivered very promptly, and I was kept aware of the... See more

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Store
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I purchased the coffee brewers gift box…

I purchased the coffee brewers gift box for my husband. He loved it, great for getting a coffee on a picnic or camping. Quality coffee too, not just a gimick. And we have reused the brewers with a good result. I love the eco friendly ethos of the company too. The coffee gift cards are a very cute idea.
They do tea brewers but I would love to see more choice for black tea lovers as not a fan of fruit tea or Earl Grey, how about a good quality loose black tea blend for my breakfast cuppa please!!

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality

Quick easy website... Delivery excellent!
Quality value for money
Would definitely reorder and would definitely recommend
Thank you

June 8, 2021
Rated 5 out of 5 stars

Delighted

Don't often leave reviews but I was particularly delighted with my order.
Ordered tins of the tea for refills.
Packaging is beautiful, delivery was next day & I was slightly concerned the tins would be on the small size but they perfect to sit proudly on the kitchen top.
They look so lovely
Thanks BC!

May 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, prompt service and delivery. We really loved the coffees we purchased and will definitely be ordering more in the future.

May 5, 2021
Rated 1 out of 5 stars

no just no

what's wrong with loose leaf tea. this bag only brings more waste. in addition, it does not contribute anything for making tea, it is not faster or more convenient. and it does not help people with disabilities either. why does this product exist. if you care about the environment, you only sell loose tea and reusable tea eggs or a similar product. don't pretend you're so eco-friendly if you just want to sell something.

April 16, 2021
Unprompted review
The Brew Company logo

Reply from The Brew Company

Dear Elina, There is nothing wrong with loose leaf tea. It's no different than, there is nothing wrong with taking the train when you go on holiday in Europe, but still - people they fly. Your review is not fair for the following reasons. If you study a little bit about the teamarket, then you would learn that most people use teabags due to convenience. ONLY very few use loose whole leaf which is a terrible shame because teabag tea is so many times poorer than real whole leaf tea. If you buy a fruit tea as a teabag, that tea has never been anywhere close to real fruits. In our fruit teas we have real fruit bits etc etc... Our chamomile tea we have real chamomile flowers and in a laboratory test we proved that our chamomile tea brewed in our Teabrewer is 50 times richer on taste and functional ingredients than a teabag with chamomile tea from a premium brand. FURTHERMORE, you say that we pretend to be 'so eco-friendly' - just because we want to sell something. We do not pretend to be sustainable, this we have been from day one. We were one of the first coffee companies focusing on premium single estate coffee and selling Fair trade ++ and promoting the real provenance. On every product and every piece of marketing we promote the fact that our Coffeebrewers and Teabrewers have been designed to be used MULTIPLE times. We have customers who have used/reused our brewers 80 times. Also, for every kg. of CO2 we use in the manufacturing of our brewers, we replace this CO2 by planting trees in Tanzania. Also, for every kg. of plastic that we use, we pay Plastic Bank to collect plastic waste from nature, stopping it to reach the oceans - and it is being recycled. Basically, we are paying to clean-up what other companies and people have neglected to take responsibility for. In fact, although we are a very very small company, and although we have suffered negative results in the past - we have been responsible and we have paid more than EUR 35.000,- in 2018 and 2019 to be responsible and sustainable. In other words, we have borrowed money to do the right thing. Maybe you can understand, why your remark is totally off the mark and not fair. Sometimes, a bit of research would be a good thing, before writing a review...?! However, if you can guarantee us that you have never taken a plane to travel when you could have used a train or ferry OR that you have never taken the car when you could have travelled by bike, bus or train.... OR that every time you have chosen the un-sustainable solution, then you have clima-compensated your unnescessary polution, then you are not in a position to criticise us for what we are and what we do... Thank you, Ulrik

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