I recently ordered 3 bags of Brazil coffee beans. I received a 10% discount on the coffee beans, and also 3 free Coffeebrewers! The shipment was delivered very promptly, and I was kept aware of the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more
My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more
I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more
Company details
Information provided by various external sources
Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.
Contact info
Kasmosevej 3, 5500, Middelfart, Denmark
- +45 6340 0124
- webshop@brew-company.com
- brew-company.com
4.6
Excellent
718 reviews
Replied to 30% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent beer at a great price
Excellent beer at a great price. Quick delivery, and exceptionally well packaged.
March 30, 2021
Brilliant service and quality as always
March 23, 2021
Great coffee,
March 21, 2021
Great product but poor delivery
Great product - BUT big problems with delivery timelines or keeping you updated on where it is in the delivery process. Appreciate we are dealing with a pandemic. However, other firms are managing it....
March 20, 2021
Reply from The Brew Company
Dear Gregor.
Thank you for the feedback. We are terribly sorry for all the delays caused by shipping companies. It is not the same with all web shops, some deliver parcels on time, some struggle really hard. We have signed an agreement with a new carrier and really hope to improve our delivery time. If you have unanswered questions, please, send them to andrus@brew-company.com and we will handle them asap.
Best Regards,
Andrus
Great service.
March 14, 2021
Love this idea & love the coffee!
March 13, 2021
Birthday Gift
I give 5 stars bc the communication with The Brew Company was excellent. I ordered a package as a birthday gift, but the package never arrived. After contacting TBC they resend the package and it arrived (a little bit late, but my friend was happy nevertheless). Thanks!
March 12, 2021
The Service is bad.i ordered a parcel…
The Service is bad.i ordered a parcel on Feb.11th today on March 3rd i didnot geht the parcel.
I complained sometimes but Brew company wrote to me that the failure ist in the side of deutsche Post.
They asked me to wait some other days- if the parcel won't be delivered they will pay back my money and will send a compensation.
March 3, 2021
Reply from The Brew Company
Hi Stephan, You are absolutely in your good right to be unhappy and to write the review that you have. As we have tried to explain we have had massive problems with Deutche Post with very late deliveries and lost parcels. In fact your parcel has been delivered yesterday according to Deutche Post. Although we cannot get any refunds or apologies from Deuthe Post for late delivery - we will act responsibly and refund your money as well as we will apologize once again. We are now changing our delivery services as a consequence of this and many other issues we have had with our deliveries. Br, Ulrik
Product hasn't arrived
Product hasn't arrived. I have emailed you guys two times asking for an update. It would be good to know where my coffee is.
February 24, 2021
Reply from The Brew Company
Dear Tom.
We are truly sorry for the situation. We sent you a direct e-mail to discuss the details and solve the issue.
Best Regards,
Andrus
Great idea, great quality...
What a great product!
I received a coffee box from my niece for Christmas, what a surprise... great flavoured coffee, great aromas and from fair trade producers.
As someone who likes a very strong flavoured coffee, I use the bag as an espresso style coffee first and then have a regular sized cup as a Brucey bonus.
Also, the fact that the coffee is single origin,organic and that the packaging is CO2 neutral.
I love the fact that you can re-use the bags ( I used about 6 refills until the integrity of the bag started failing).
Tasting notes are supplied on each pack.
My only knock down is that the seal at the top of the bag has, in the four that I have used, never properly re-sealed.
This is not a deal breaker but it would be nice not to have to worry about it.
February 16, 2021
Unprompted review
Simply the beat supplier of coffe
February 8, 2021
Fast delivery
Fast delivery, great service, original product. What more would you want!
February 6, 2021
Everything really good from product to…
Everything really good from product to transport at home
February 2, 2021
Nothing delivered looking for a refund
January 31, 2021
Reply from The Brew Company
Martin,
We are sorry about the situation, as you know, Brexit has hit the borders pretty hard and caused delays for everybody, who wants to get their goods in/out of UK. We hope that the things get back to normal as soon as it is possible. We will contact you directly and issue a refund if that is what you want.
Best Regards,
Andrus
I haven't received the coffee I have…
I haven't received the coffee I have tried to contact you with no reply I have contacted the delivery company and they have no record of my order I feel like you have taken my money and not provided the service your coffee is amazing but feel so let down by your selfs.
This review I feel was an unfair review due to my countries situation and my stupidity the brew company have the most amazing coffee and I reviewed them on what is essentially out of there control if you are looking to buy coffee from the brew company I would say do it as it is the best and most beautiful tasting coffee if your ordering from the UK plz plz plz remember about brexit as I didn't my apologies to the brew company
January 31, 2021
Reply from The Brew Company
Dear Trevor.
Apologies for the late reply and apologies for slow shipping, Brexit has caused immense queues at the border with UK. We are trying hard to get the items across the pond and it is not a fast process. We will contact you via e-mail and will keep you updated as frequent as needed.
Best Regards,
Andrus
Amazingly good coffee !
Just received a 10 pack mixed case - wow! I have been a fine coffee lover for years, but these are the nicest I have tasted so far!
When the customs bottleneck is rectified I’ll be ordering more.
January 26, 2021
Unprompted review
Still waiting on product to arrive
Still waiting on product to arrive , I do appreciate that the problem is not the company, “blame Brexit” i did initially give a low rating, but this was not because of the product , the product is fantastic, it was purely the delay caused by problems out of the company control, I will still buy this product and recommend to friends,
January 23, 2021
Reply from The Brew Company
Hi Kevin, I am genuinely sorry about this situation. There is nothing we would rather see - than happy customers who received their orders swiftly. However, this situation is totally out of our hands. I was in touch with DHL yesterday. We have 11 pallets with thousands of products that are stuck in customs declarations at the UK border. There is nothing wrong with our products or declaration, it's just a bottleneck. Furthermore, I can assure you that I have never been pro-Brexit, but I do respect the wish and the will of the people. Saying this it will make life so much harder the next many months for both European and British companies. Br, Ulrik
I didn’t receive my order until now!!
January 23, 2021
Reply from The Brew Company
Dear Mohammed, We have checked the Deutche Post track and trace and according to them your parcel was delivered the 14th of January. We can send a copy of the announcement. Saying this we are very sorry about the slow delivery, but Deutche Post is pretty hopeless at the moment. Thanks, Ulrik
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