RBC Brewin Dolphin Reviews 350

My call was quickly and courteously answered by Hikmat,and the problem easily solved

My call was answered quickly and Kyle was very helpful and able to solve my problem.

For some days I have had a frustrating problem of accessing my account on my phone. Today using knowledge and logic HIKMAT solved the problem calmly and with immense patience for whch I am tremendously grateful. I am in the process of buying a new desktop computer so am dependent on my iPhone to access my account. Thank you!

Julia was by far one of the most helpful, patient and good natured individuals I have spoken to in a customer service capacity. She made what I feared was going to be a very convoluted process very simple and straightforward. Thank you Julia!

Hikmat was patient and said I could take as long as I needed, that I should not feel any pressure, or feel I was wasting his time. That is rare these days. His ability to bring calm to what I find stressful, dealing with money matters, led to a more measured decision on my part and for that I am very grateful.

Simon did a great job today. Took time to listen to the issue, then quickly and efficiently resolved it.
Thanks.

Very positive experience, Kyle took us through the process and explained everything very well.

Him at Sultani was a huge help in solving my problem. He dealt with the problem with patience and consideration

Charlotte very knowledgeable and helpful

Very helpful indeed. It was a pleasure to talk with Paul, who talked me through what I needed to know with great patience, clarity and courtesy.

Transfer from Hargreaves Landsdown was seamless & efficient. Call with customer services to walk through BPS web & app products and services was excellent. Some of the web portal services are not accessible for me via my Mac Book (withdrawals and media centre ) at the moment. I followed instructions to try an alternative web browser and check pop up blocker settings without success. Hopefully a call back with the web supports services team will rectify this.

Useful summary of the features of my account, and the few questions I had were answered.

Closed my multi generational account without a proper explanation. So, not really in it for the long term. Money was not always paid into my account when it should have been. They changed advisors all too frequently for my liking. All in all, a poor experience.

Dealing with an account as an attorney can be quite complex with some organisations, but Brewin Dolphin have been clear and helpful throughout. It makes a big difference being able to email and speak on the phone and have questions answered quickly, I would happily recommend them to others.

Told them on 5 separate occasions that keep sending mail for a previous owner of my address but they still keep sending countless letters. I called them AGAIN and was put through to someone claiming to be an account manager who asked me to open the mail and give him the account number off the letter! Not only is this illegal, I would not trust a company who asks random people to open their investors private paperwork and breach data protection!

Just had a very good call with the customer service team. Very kind, helpful and clear communication throughout the call which led to my issue being resolved very quickly

Just had a very good experience with Kyle from the Customer Services helping me out on resetting my security details. He was incredibly patient and gave very clear instructions. In all this was a brilliant service.

Called in to re-initiate on-line access to my account. Jodie was extremely patient and helpful and took all the time required to guide me through the process. Excellent result!

Easy transfer to the BPS service. Call with Charlotte this morning to introduce discuss and answr any questions. The transfer went well and kept informed.