RBC Brewin Dolphin Reviews 350

Have just had a productive call with a very lovely and helpful advisor. I am a luddite when it comes to technology and he was so patient helping me learn how to access my account remotely. I am so grateful that Brewin Dolphin have a customer services department.

Very helpful and patient on phone helping me to log in to online account.

Top service from Kelly Mitchie, passwords reset and gone paperless, thanks again Kelly top service.

Easy transfer to the BPS service. Call with Charlotte this morning to introduce discuss and answr any questions. The transfer went well and kept informed. Charges have been reduced further, which is good news, and will now review after a few months to monitor performance.

Kyle was very helpful in reactivating my account.

good, straightforward and helpful. Easy to access.

Simon gave me a great deal of help getting me into my Brewin account with a new password
He was very patient as I am partially deaf.

Customer Service team spotted an error in a transaction that was time critical, so acted promptly and thoroughly to ensure the issue was resolved. Leo was great, ensuring I had all the information I needed, and supported to get the issue resolved very promptly. Thankyou

I'm 70 years old and at some time obviously have held a small account with Brewin/RBC. Putting my affairs in order key as a pensioner of course. Have several HNW level investments and could have considered trying Brewin again, BUT......
.... as they have kindly been sending me huge valuation documents and updates the last couple of years, I thought I'd ring them to cash in my account as it was costing them far more to administer it than they'd be making from it. I've both emailed and rung them but NOBODY gets back to me......I notice they have an office in Tunbridge Wells, perhaps I'll pop in? Just wondering if Trustpilot reviews can help me resolve this?

Phone enquiries answered promptly and well.
We find it difficult to understand the "ins and outs" of our investment portfolio and the Brewin customer services team are always so helpful.
Today I had some questions which were answered in detail and clearly by Jodi.
Thankyou!

Shocking use of bullying tactics towards female investors . Male orientated investment managers chauvinistic company . Bristol UK office not so honest . Avoid at all costs …

Matthew was exceptional in listening to our concerns, explaining what the problem was and expediting its successful outcome. Made the whole process less stressful, very friendly manner but always professional.
Pete & Sandy Miller.

The promptness and efficiency of the service from Hikmat at 8am was very much appreciated.

I spoke to Jodi who was very helpful, especially when I couldn’t remember my account number. She assured me it wasn’t a problem and took me through the security questions to access the account. It was all very easily and quickly done and she was very friendly.

Jodie was very knowledgeable and helpful. She was patient whilst we found all the details that were needed and kept in touch until all the arrangements were made to set up our new account. Thank you Jodi.

I needed help accessing my account as it had been a while since I did. Simon was very helpful and friendly. Everything was done quickly and smoothly

I needed advice about how to access my accont online, and was ably guided through the process.

Leo was very helpful and managed to fix the issue I was having. Thanks!

I was very happy with my experience with customer services . I needed help with my set up to access the client portal. He was very clear and concise with his instructions , so it all went very smoothly.

Hickmat was very helpful and extremely patient as he helped me with the difficulty I had in accessing my account. It was a pleasure dealing with him