We have just been through a fairly complicated process of setting up & transferring accounts. The team at BPS are always super helpful, patient and good humoured. The on line dashboard is a very goo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Definitely giving Naina Singh 5 stars! Exceptional customer service. Her knowledge, instructions and genuin kindness was a breath of fresh air! She knew exactly how to help me navigate the system... See more
Company replied
I already had an account with Brewin Dolphin. But hadn't used the direct access for quite a long time. In the meantime I had changed my email address, sorted access to new systems and lost my old no... See more
Company replied
Whenever I need to have a phone call with Brewin Dolphin, I always find efficient and patient help regarding any queries I may have. Kyle was extremely helpful, very kind, and we had a very pleas... See more
Company replied
Company details
- Investment Service
- Financial Consultant
- Financial Planner
- Fund Management Company
- Investment Company
- Non-Bank Financial Service
Written by the company
RBC Brewin Dolphin is one of the UK and Ireland’s leading wealth managers and traces its origins back to 1762. We provide personalised financial advice and investment management services to individuals and families across the country , spanning investments, pensions, tax and estate planning. Our specialist financial planners will help you make the most of your financial situation, build a plan to realise your future ambitions, and provide for your loved ones. We can help you shape your journey for wherever life takes you. The value of investments can fall and you may get back less than you invested.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- enquiries@brewin.co.uk
- brewin.co.uk
4.8
Excellent
350 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great help and very polite
November 8, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Peter,
That's great to hear, thank you for letting us know.
Best wishes
RBC Brewin Dolphin
Feedback on telephone contact, 7.11.24
Kayley listened and seemed to be genuinely interested in what I said - as well as being very helpful and efficient; Kelly's emails have been polite and helpful...
November 7, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Peter,
Thank you for taking the time to leave a review. It's great to know you're receiving the high levels of service we strive for. If there's anything else we can help you with, please don't hesitate to get in touch.
Best wishes
RBC Brewin Dolphin
A company I’d recommend
Jodi was extremely helpful and clearly explained everything regarding my query. I am new to dealing with shares and I felt much better informed after her input. Her caring manner put my worries to bed!
November 7, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Lindy
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Simon,the advisor that I spoke to was…
Simon,the advisor that I spoke to was knowledgeable and extremely helpful,got me back on line in best to no time and also completed my transaction.An ex exceeding service
November 7, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Terence,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Really clear and concise communication
Really clear and concise communication
November 7, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Dear Matt
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
I had repeatedly found problems with the app.
I had repeatedly found problems in accessing my Brewin Dolphin portfolio via the app: refusing to accept my password, asking me to register for 2 step verification ( which I already have done) and apparently not considering my facial recognition as sufficient.
Leonardo tackled the problem with extreme calm, expertise, patience and cheerful courtesy. And by taking everything one step at a time, he resolved the problem completely. Much appreciated!
November 6, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Dear Cati
Thank you for taking the time to leave a review. It's great to know you're receiving the high levels of service we strive for. If there's anything else we can help you with, please don't hesitate to get in touch.
Best wishes
RBC Brewin Dolphin
Very helpful & sorted my challenge
Very helpful & sorted my challenge
November 6, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Dear Clare,
That's great to hear, thank you for letting us know.
Best wishes
RBC Brewin Dolphin
Call answered promptly by Jodi and…
Call answered promptly by Jodi and request actioned so quickly and helpfully, very happy
November 5, 2024
Unprompted review
Reply from RBC Brewin Dolphin
That's great to hear, thank you for letting us know.
Best wishes
RBC Brewin Dolphin
Brewin Dolphin Customer Service
In my experience, Brewin Dolphin have always provided a user friendly, helpful service.
When speaking to Hikmat today he was exceptionally helpful, patient and successfully resolved the issue I had.
It gives me confidence that they have their customers interests at the forefront of their business.
November 6, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Dear Rachel
Thank you for taking the time to leave a review. It's great to know you're receiving the high levels of service we strive for. If there's anything else we can help you with, please don't hesitate to get in touch.
Best wishes
RBC Brewin Dolphin
Very helpful and patient
Very helpful and patient. Paul was the call handler.
November 5, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Dear Mr Smith
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Level of service
I am impressed by the good level of service that I have received in the short period since I opened an ISA account with BPS.
November 1, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Patrick
That's great to hear, thank you for letting us know.
Best wishes
RBC Brewin Dolphin
Friendly, helpful and efficient!
Friendly, helpful and efficient - I was expecting a long, painful call but Charlotte helped me without any problems at all.
October 31, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Kate,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Fantastic service from Matthew at RBC…
Fantastic service from Matthew at RBC Brewin Dolphin. This is clearly a well organised, knowledgeable team with individuals willing to go to considerable trouble to support clients. Thank you.
October 28, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Robert,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Simon was very helpful!
October 31, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Rachel,
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Good customer service
Customer services were able to help with my questions in a friendly clear discussion. The follow up was dealt with to my satisfaction.
October 29, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Dod,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Kyle was extremely helpful and sorted…
Kyle was extremely helpful and sorted out my issue quickly
October 28, 2024
Unprompted review
Reply from RBC Brewin Dolphin
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
First class experience
A very reassuring voice on the end of the telephone, patiently answering all the questions which I had regarding my investments and very clear instructions as to next steps.
October 22, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Caroline,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes
RBC Brewin Dolphin
Helpful and considerate
I have had a real issue trying to set up and login to the Mybrewin account.
All the advisors I have spoken to have been very helpful and supportive, but I have to say that I am not overly impressed by the app. It has taken me three phone calls to get anywhere and I just hope that it now works!
This does not detract in any way from the quality of services I get from Brewin Dolphin , with which I am very satisfied.
October 17, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Eric,
Thank you for taking the time to provide feedback about your experience.
Best wishes,
RBC Brewin Dolphin
Everything I wanted was sorted at the…
Everything I wanted was sorted at the time
October 15, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Gordon,
That's great to hear, thank you for letting us know.
Best wishes
RBC Brewin Dolphin
OK, but need IT improvement
The people are great, albeit in their own silos, but the IT system is woeful.
October 8, 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Grahame,
Thank you for taking the time to provide feedback about your experience.
Best wishes,
RBC Brewin Dolphin
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