Brewser Reviews 752

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of beers, highlighting the opportunity to discover new and independent breweries, as well as exclusive collaborations. The customer service is frequently described as outstanding, with many appreciating the quick, efficient, and helpful responses from the team, especially when resolving issues. People also value the flexibility of managing their subscriptions and orders, finding the process easy and convenient. However, some reviewers experienced issues with delivery services, noting that orders were sometimes lost or delayed, primarily due to the courier used. Additionally, a few customers mentioned unexpected changes to their subscription, receiving 'surprise' boxes they hadn't requested, and some reported initial difficulties with customer service responsiveness.

What people talk about most

Product

People report positive experiences with the product, consistently enjoying the selection of craft beers and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as outstanding,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the quick and hassle-free... See more

Subscription

Clients share ambiguous opinions on subscription services, with many praising the flexibility to process... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the flexibility to process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more

Company replied

Rated 5 out of 5 stars

The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who repre... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the... See more

Company replied

Rated 5 out of 5 stars

Excellent beer and hassle free delivery to your door. Love the brewers recommendations on the info sheet and the occasional freebies (stickers, beer mats, etc). The subscription service is very reliab... See more

Company replied


Company details

  1. Beer Distributor
  2. Beer Store

Written by the company

Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

752 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Top quality craft beer subscription

Excellent subscription with top breweries to choose from each month offering different styles of beer. All beers I have received have been freshly canned that month and Brewser also manage to get exclusive boxes added to the lineup. You can also pause and cancel online with the click of a button.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

A great way to discover new breweries…

A great way to discover new breweries and new beer styles. Value for money and flexible subscription makes it easy to buy as many boxes as you want or you can even skip a month. The special boxes add an even better incentive to try new tastes. Fast and friendly customer service for when something goes wrong and they are always on hand to solve your problem.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great choice of great craft breweries…

Great choice of great craft breweries to pick from.
A different brewery every month !
Very reasonable prices (including shipping).
Shipped direct from the brewery - I've never had an issue regarding delivery - all handled by DHL.
Some very good 'special box' offers each month - can include glassware, tote bags etc.
They've given me the opportunity to try out a wide selection of breweries that wouldn't normally be available in local shops.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

What I've been looking for for years

What I've been looking for for years. Carefully curated beer boxes from interesting and new breweries, get beer from breweries you're interested in rather than a case full of 330ml 4% pale ale fillers.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Brewser are simply the best beer…

Brewser are simply the best beer subscription out there. Forget, others that claim to be the biggest. Nothing beats Brewser. Fantastic service, and a massive variety of brewies. I'm trying all sorts of breweries. If you like your craft beer, I can't recommend them enough. Do yourself a favour and subscribe now.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Brewser provide flexibility and great choice

As an enthusiastic craft beer drinker I have found this service to be the most convenient way to try a great choice of UK and Irish breweries. Being able to buy direct from the producer you get great value and super fresh beer. Another great feature is the ability to pause your subscription at any time via a very good and straightforward website. All together a very good craft beer buying experience.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

BEST BEEEEEER CLUB

I've had the pleasure of subscribing to Brewser since launch and it's truly redefined the way I enjoy craft beers. From the moment I signed up, Brewser impressed me with its attention to detail, diverse selection, and commitment to delivering a top-notch beer. The Facebook group is worth checking out too!

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great Products, Great Service

I've been with Brewser for the last 6 months or so.
I've tried several different breweries, and on the whole they have been great fun.
I'm not one for strong beers, and Brewser have been able to cater for my needs.
I also had an operation recently, and was unable to drink alcohol for a few weeks! Enter Brewser, and supplied me with a box of 0.5% beers which I was very impressed with.
Thank you Brewser for your excellent service and products.
Cheers Alan Sparks

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

A simple yet very effective way to…

A simple yet very effective way to experience what the UK craft beer has to offer. Remarkable value and easy to navigate, but one BIG problem - and that's deciding which brewery you are going to pick each month. Keep up the great work Brewser

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Definitely give it a go!

At the very least I'd say give this a go! I've been subscribed for the best part of a year and the only thing that let's this down is the breweries. Sometimes the boxes are a little heavy on duplicates. Sometimes you miss on quality because you're trying something new. As far as I can tell, these guys want the best for everyone. No complaints, really.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t live without it !!!

Love the work you guys do and has changed the way in order beer. Love the variety and trying different breweries! Is it worth considering some sort of club card type scheme? Just thinking may be a good way to keep people coming back rather than going direct to brewery. Also maybe some info on each box / beer, let’s face we are beer geeks and love it! Great selection of breweries, love the limited edition packs, keep up the good work!!!

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Brewser is the best beer subscription experience I've had

I've been with Brewser for 6 months now and I would 100% recommend. I've had beer52 and a few other beer subscriptions but have also found the beer to be very average at best. This way you get a fresh selection of beers direct from the brewery. Some of the more popular breweries I still like to get from my local bottle shop so they are still supported but I've had some fantastic breweries I otherwise wouldn't have been able to try. You get a good deal through Brewser inc delivery plus some special exclusives. What's not to like!

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great choice of breweries, great service

Been with these guys about a year now and love receiving between 7-10 beers monthly from a different brewery of my choice.

Only ever had small issue and communication with them was so easy and resolved extremely quickly.

Highly recommended.

November 28, 2023
Unprompted review

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