Brewser Reviews 752

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of beers, highlighting the opportunity to discover new and independent breweries, as well as exclusive collaborations. The customer service is frequently described as outstanding, with many appreciating the quick, efficient, and helpful responses from the team, especially when resolving issues. People also value the flexibility of managing their subscriptions and orders, finding the process easy and convenient. However, some reviewers experienced issues with delivery services, noting that orders were sometimes lost or delayed, primarily due to the courier used. Additionally, a few customers mentioned unexpected changes to their subscription, receiving 'surprise' boxes they hadn't requested, and some reported initial difficulties with customer service responsiveness.

What people talk about most

Product

People report positive experiences with the product, consistently enjoying the selection of craft beers and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as outstanding,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the quick and hassle-free... See more

Subscription

Clients share ambiguous opinions on subscription services, with many praising the flexibility to process... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the flexibility to process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more

Rated 5 out of 5 stars

The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who repre... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the... See more

Company replied

Rated 5 out of 5 stars

Excellent beer and hassle free delivery to your door. Love the brewers recommendations on the info sheet and the occasional freebies (stickers, beer mats, etc). The subscription service is very reliab... See more

Company replied


Company details

  1. Beer Distributor
  2. Beer Store

Written by the company

Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

752 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I've tried a few other subscriptions, but this is the best by far.

I've tried a few other beer subscriptions before that have never really been that great for me, either the choice of breweries and beers was quite poor or it was from one brewery only and I grew bored of just one brewery.

The Brewser box works for me as I can change brewery every month, trying smaller breweries I have never tried before. The filter options to find the right style for your box is great. The fact that delivery is included in an already great price makes this even better. The option to pause it as well, especially in these difficult financial times, is a real plus.

Definitely a beer subscription I recommend to friends, or anyone that will listen really, as it helps people discover new breweries, new beers and all at a great price.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent range of UK breweries

Excellent range of breweries, really like trying different beers from all over the UK.
Tried a few breweries so far and you get a great mix of beers from IPAs, sours and stouts.
There are options for dark beers, pale ales and some special boxes from time to time.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Out of this world!

I adore this service. The choice of breweries is amazing and the ability to choose or leave up to the knowledgeable people at Brewer is fantastic. It really does open the countries craft breweries to the enthusiast and allows exploration to your heart's content.
Having dealt with some of the team personally on occasions that breweries were no longer able to supply boxes or god forbid the card declined, they are awesome people too.
One very small improvement I would love to see would be a more prominent 'Request a Brewery' button. The rest of your customer base must have some gems they'd love to share!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Tip-top in every box!

By far the best independent beer subscription I've tried!

I'd love to travel the country visiting breweries and sampling their delights, but unfortunately time and money restraints hinder that ideal somewhat. Luckily, brewser came to my rescue 2 years ago and I've not looked back! Not only do I get to try a new brewery once a month (far more often than I used to) but all in the comfort of my own home, so I don't have to worry about any of that pesky travelling malarkey.

Only once has a box seemed undervalue, which was the very first month of operation, so down to teething problems and very quickly resolved. Ever since then, selection and value have been tip-top in every box!

I've seen a few rare reports of delivery issues, but I cannot support any of that, as I have never had one.

The interface online is so easy to use and makes choosing my next brewery so simple, even when drunk I can do it (which is rather useful, I must say).

The added benefits for when visiting some of the breweries is a great perk too.

Overall, I am incredibly happy with the service from Brewser and recommend any fermented beverage enthusiast to give it a go (unless beer is your least favourite beverage, but I think if you've read this far, that's unlikely).

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

A great introduction for anyone looking…

A great introduction for anyone looking to get into craft beer. There's a huge selection of breweries and styles to choose from all year round at an extremely competitive price.
The team at Brewser are excellent and get involved with the community pages on various platforms for feedback and news on upcoming deals/events.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great concept.

I certainly like this idea and I'm excited by what it offers.
My only slight concern is that you can't see exactly what's in each box from the different breweries, i'm a fussy drinker, hate Sours and the darker stuff, i'm a hazy 'hophead' so certainly don't want to risk ordering a box and end up with a couple of Sours and a couple of Stouts.
Maybe see if more breweries could offer just Pales and IPAs, then I could order with confidence........... :)

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

What a great idea!

This is a great idea. With a superb range of UK breweries to choose from, it’s good to be able to sample brews you would never see unless local to them. The fully flexible contract means delivery and service suspension can be planned months in advance. I’ve been with Brewser for six months and love it.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Craft Beer Bliss: A Five-Star Journey with Brewster's Exclusive Brewery Connections

⭐⭐⭐⭐⭐

I am absolutely thrilled with my experience with Brewster! As a beer enthusiast, discovering new and independent breweries is a constant quest, and Brewster has made this journey incredibly convenient and enjoyable.

The concept of connecting beer lovers directly with 120 of the nation's best breweries is a game-changer. The ability to handpick a different independent brewery each month is a level of customization that sets Brewster apart. It's like having a personalized beer adventure delivered to my doorstep.

One of the aspects that I truly appreciate is the commitment to sustainability. The beer is served directly from the brewery cold store to my front door, minimizing unnecessary beer miles. This not only ensures the freshness of the beer but also aligns with my values of supporting eco-friendly practices.

The flexibility of the subscription plans is another standout feature. Being in full control of my plan – with the ability to edit, pause, or cancel online at the click of a button – provides a level of convenience that makes the entire experience stress-free.

The variety and quality of the beers I've received have exceeded my expectations. Each month feels like a curated selection of unique and flavorful brews, enhancing my beer-drinking experience.

Overall, Brewster has added a refreshing and exciting dimension to my beer exploration. If you're a beer enthusiast looking for a personalized and sustainable way to discover exceptional breweries, I highly recommend giving Brewster a try. Cheers to great beer and outstanding service! 🍻

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

UKs best beer subscription!

The best beer subscription service in the UK!

Amazing large range of some of the best craft breweries around. Decent pricing and excellent delivery via DHL.

The random brewery boxes are a great choice and always provide something I haven't tried before!

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Warning do not join (joking)it will be…

Warning do not join (joking)it will be the worst decision ever trust me , “never again “I said after two months still here one year later, 15 breweries down(15 trees planted)another 105 to go 🤪

Unbelievable craft beer subscription give it a go , you can pause or cancel at anytime when things get tight with the wallet like I did this month.
Discovery boxes from £29 delivered (8cans) £4 delivered to N.Ireland most boxes are £38 delivered all different styles available, can’t wait for my Christmas boxes to come and then in January I will leave it to the Brewser boys Olly and Lewis to sort out a surprise box for my birthday month , o and you will be given a referral code to share 😉 with friends for £8 off (both parties)when you introduced them, go discover and enjoy 🍻

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Flexible, great choice and importantly, great beer!

Brewser gives a great choice of beers from some great breweries. I like the flexibility of choosing which box to receive from which brewery from month to month. There's even the option of receiving more than one box in a month or pausing for month if you already have enough in the fridge. The selection is massive from some of my favourite breweries and there's often special deals which include a couple of extra beers and/or a beer glass. You can select the 'discovery box' which varies month to month (in terms of brewery) and is only £29 for 8 440ml cans which is think is great value considering these fridge cold beers are delivered to your door. Introductory offers are often available so it's well worth signing up IMO. I have only had to contact them once about an order, they were very quick at responding and very helpful. I would highly recommend

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Brewser is a great beer sub

Brewser is a great beer sub, great selection of breweries to choose from, fantastic customer service, and decent value for money too. Switched to Brewser from a big breweries sub and it's much better. Highly recommended.

November 28, 2023
Unprompted review

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