Brewser Reviews 751

Have been with Brewser for some time now and I find it to be the best beer subscription service around. I really like their model whereby you buy a range of beers from one specific brewery at a time, rather than single cans from multiple breweries (where I find you tend to get lots of "filler").
They've produced some really innovative special boxes - like the recent blind tasting Project X box - and they regularly include some great collabs between breweries.
I've interacted with customer services a few times and their response is always quick, polite and very helpful - so a special shout out to Ash for that!
Would definitely recommend to any beer enthusiast 🙂

Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the concept of supporting various UK breweries, and offering a full range of their available beer styles is brilliant. Keep up the good work

Fantastic company to deal with. Customer Service is always quick and efficient. And the beers are (mostly) outstanding. I can't see myself cancelling the subscription any time soon. Decent beers at the end of every month, what more could a man want...

Excellent Customer Service
My packages were (unsurprisingly) lost by Evri, but Ash was super helpful and had replacements sent out immediately. Really good communication throughout. And excellent beers at the end.

Having had last months Surprise Box sent back to the brewery , damaged, by Evri and not receiving a replacement I tried to contact Brewser. I had no luck because the Help button on their Website was not working. Eventually, Brewser got it fixed and I spoke with Ash. Within half an hour he had arranged for me to get two Surprise Boxes this month. Thank you, Ash

Ordered a box of beers on the 9th of December not turned up as of yet emailed the company no response at all
All I want is a refund as I'm clearly not getting my parcel as it was a Christmas box I will not be using this company again.

The staff at brewser are particularly helpful . Ash creative and customer executive went out of his way to help me twice by ringing me up to help me with ordering issues (mainly me) and to order extra beers would highly recommend this service been with them for two years plus now 😀

Some excellent breweries on offer from Brewser. Including exclusive collaborations with breweries. The discovery box are great value for money starting at £29.
If any problems arise,which are rare and never in my opinion the fault of Brewser, they are always resolved quickly and satisfactory.

There was an issue with a gift voucher received as a present which the robot couldn't resolve but Ash from customer service sorted this out at the earliest possible opportunity at a busy time (Christmas). The beer selection is good with a number of different packs to choose from.

Ash, dealt with my delivery query promptly and efficiently.
Excellent customer service. Thank you.

Really pleased about finding this company, they give you the opportunity to buy and get to taste some amazing craft beers from some of the best breweries. You can amend your order very easily to suit your requirements. Recently I had a delivery issue, it was later than expected and when queried it they were so very rapid with their feedback with an update and a good reason for the delay. Would definitely recommend this company

Great customer service at all times. I've contacted Brewser a few times, sometimes down to silly mistakes I've made with an order. They have always been courteous and responsive and willing to help.

I'm 2 months in with this lot and, so far, all seems good.

You'll want to try Brewser if you like craft beer and want a monthly box of excellent beer from some of the best-known craft brewers in the UK that'll end up being marginally cheaper than if you bought it from the brewery directly. Quite how they manage this is anyone's guess but I've had a DEYA box and the Attic box and both were as advertised and really good value. The DEYA one in particular was quite a bit cheaper.

While I've no real gripes, this is a small company right now so communication is a bit of a mixed bag (no phone number and a really dumb AI chatbot) and delivery times seem haphazard but, right now, this is offset by the beer. If it keeps delivering, I'll keep buying. Being super picky, I'd like to see more breweries but that's a really small moan.

Ordered a box of beer and got the delivery info from Evri... Waited and wait, never arrived, enough said about them the better. Awful service from Evri.

I contacted chatted through with Ash from Brewser, they organised a replacement. Excellent service

Thought I would give them ago as they had some Deya beers I like, ordered on Monday and it said postage would be free on their "Free Wednesday" deal, brilliant. Have just checked and it is now saying it will be next Wednesday for dispatch, looking on the website in more detail I have found that it is dispatched the following week, which to me should be made more clearer,I would have rather paid for delivery and had it for the weekend. I've cancelled my order and was told that it was a "good will gesture" as they don't normally allow cancellations when delivery time is the reason for cancellation, which I think is unreasonable as most people must surely be ordering for the weekend ahead.

Fantastic customer service, pleasure dealing with brewser. Great service as always 🙂

Very good (and very prompt) customer service

The only reason I use Brewser is to get beers from a specific brewery. Twice now they've sent me a 'surprise' box of beers I don't want. After the first box I made sure to schedule my preferred brewery for the next year.
Apparently at some point they completely changed their system and decided to put me back onto a 'surprise box' subscription despite my dozen scheduled orders.
I'm now out nearly £80 and have another box of beers I don't particularly want.
If I had another option for the beers I like I'd not use this service again, unfortunately I'm stuck with them.

Good beer and choice. Easy to select snd manage subscription. It can be difficult to get in touch with customer service, but they are very helpful once they are in touch.

Restarted my subscription without consent, charged me for the box. Will look to involve police if not resolved