Brewser Reviews 751

I rarely ever write reviews but I’m fuming that Brewser 2.0 have taken £38 from me for a subscription that I haven’t asked for. I had one for a very short time a few years ago but suddenly they have now decided to restart the subscription. This is theft! Order number #2502

*Following this I have finally managed to get in touch with the company who have promised me a full refund. In fairness they were apologetic and explained it was a glitch in the system. Will delete once I have received the refund.

Like others have said. Restarted a long-since cancelled subscription without notice or permission which I will be raising with my bank. I assume this has got to be illegal?

I was happy with Brewser until the recent website redesign.

First, I wanted to skip a month due to currently having plenty of beer at home. When I went to the website to do this, I found it was being redesigned. When people's money is on the line, you really shouldn't have downtime for your website. Even a day before my next order was confirmed, the website was still down. I was only able to cancel in time because I kept repeatedly checking.

If there is a problem, good luck solving it, because the website doesn't appear to provide any contact information.

Second, I haven't been thrilled with some of the recent boxes, so I hoped to look through all the breweries and pick a box that might be more to my taste for my next upcoming box after the skipped one. The website now offers barely a dozen breweries to choose from instead of the huge number it had before. If this continues, I won't have much reason to keep the subscription, especially given that most of the breweries that are available are the bigger ones I've already tried anyway, and I'm more interested in trying out beers from new, small breweries. I wondered if this was user error and I was simply missing something on the site, but other commenters here and on Facebook have noted the same thing, so it seems it's not just me.

A good service at its peak. Decent choice to help you try different breweries. Any issues sorted quickly by customer service (such as accidental billing after a system migration).

Cancelled my subscription over a year ago and last night they have restarted my subscription, without my permission or authority and are sending me a box of beer and charging me for it. I fear their new website has reactivated EVERYONES subscription. Really the worst experence. Please cancel Order #2616, as I did not make it and refund any monies taken from my credit card. Also remove all my details from your database.

Cancelled my subscription a year ago and they have just charged me again. According to the FAQ they can't refund as it will already be sent. Going through the cancellation process again it is deliberately confusing. Companies that is those kind of tactics are con artists. Lame.

The beer is good, but the customer service is non existent. The new chat bot ignores you then claims the problem is resolved.

My last order was dispatched with Evri and ended up at the wrong street and postcode (thought they happily took a picture to confirm they are useless) but Evri dont take any responsibility for error, and I can’t get hold of anyone at Brewser.

Edit to say that Brewser called me the second i’d posted this to apologise for the new 2.0 chat which still needs work, and refunded my missing order which has turned around my opinion of their customer service.

Evri are still the worst though.

Brewser 2.0 is terrible, the worst website to navigate. Cannot line up breweries months in advance unlike before. Been delivered a brewery that you have sent me before. All in all this is terrible and I will not be using ever again. That is once you delete my account as I am unable to on your site.

Really excellent service, and great staff.

Brewser.beer always delivers great service and an awesome mix of beers from top breweries. Every box is a surprise—always something new and tasty. Highly recommend for anyone who loves trying different craft beers!

I have given them a one star review purely on the basis that they use Evri for their delivery service. Evri are the absolute pits

Been a member for a good while now, selection is incredible, amazing deals and some top notch breweries and some little gems on the discovery boxes, have to say he Customer service is second to NONE, never a problem for these guys

Father's day beer box! I brought this 2.5 weeks before Father's day with the website stating "delivered in time for Father's day". I hadn't heard anything between the order confirmation email and the Saturday before Father's day which was when I was worried about the delivery so messaged on Instagram as there is no email address available. Still nothing by late Saturday so I found that an Oliver Morgan was one of the owners so also messaged him directly. I've chased both of these contacts with no reply still and so would suggest avoiding the company. The box arrived on Monday afternoon which is all well and good but I felt bad explaining to my dad on the day that I had infact brought him something but that it just hadn't turned up. Such a shame as his birthday is coming up in August and a beer subscription could have been an ideal gift that I could have continued each year (he is a hard person to buy for). I wondered if they have anything to do with Bier company/Bier Nuts as we had a very similar issue with a beer themed Christmas advent calendar from them a few years ago. Bottom line would be to use them with caution from my perspective, maybe the subscriptions are their focus with these one of purchases at the bottom of their attention but ether way a very disappointing experience from supposedly the UKs best.

I've been a member for a few months now and the monthly craft beers have been really excellent, much better than other beer clubs I've been in in the past. Plus their customer service seems really great too. My last month's delivery never arrived when the shipping company claimed it had, and Ash sorted it out for me quickly without any hassle, and a replacement case was soon on my doorstep.

Had an incorrect delivery that was investigated and rectified within a working day

Needed assistance on a refund and the reply was super quick, helpful and friendly service. An excellent company to deal with if you have any issues at all.

I’ve been using Brewser since they got started and absolutely love it. The idea is genius, being able to buy beer from breweries all over the UK through one simple website is a lot of fun and so easy. But beyond that their customer service is exceptional. Any issues or questions I’ve had have been answered above and beyond my expectations. A truly fantastic business

Thought I'd buy a Cloudwater X Collab box to see what all the fuss was about and am really impressed! Not a single dud or filler in the selection. Excellent ordering experience and superlative service from the Brewser gang. Beer52 could learn a thing or two from these guys.

Having been underwhelmed by previous beer subscriptions, I gave Brewser a go. Over the last 14 months I have enjoyed the highest quality craft beer available. The team are responsive and helpful with any queries. I look forward to many more beers in the future.

Great way to dis over new beers and breweries.
Easy to pause for a month or 2 and any issues are always solved promptly and pleasantly