Brewser Reviews 751

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of beers, highlighting the opportunity to discover new and independent breweries, as well as exclusive collaborations. The customer service is frequently described as outstanding, with many appreciating the quick, efficient, and helpful responses from the team, especially when resolving issues. People also value the flexibility of managing their subscriptions and orders, finding the process easy and convenient. However, some reviewers experienced issues with delivery services, noting that orders were sometimes lost or delayed, primarily due to the courier used. Additionally, a few customers mentioned unexpected changes to their subscription, receiving 'surprise' boxes they hadn't requested, and some reported initial difficulties with customer service responsiveness.

What people talk about most

Product

People report positive experiences with the product, consistently enjoying the selection of craft beers and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as outstanding,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the quick and hassle-free... See more

Subscription

Clients share ambiguous opinions on subscription services, with many praising the flexibility to process... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the flexibility to process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more

Rated 5 out of 5 stars

The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who repre... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the... See more

Company replied

Rated 5 out of 5 stars

Excellent beer and hassle free delivery to your door. Love the brewers recommendations on the info sheet and the occasional freebies (stickers, beer mats, etc). The subscription service is very reliab... See more

Company replied


Company details

  1. Beer Distributor
  2. Beer Store

Written by the company

Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

751 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great service

Great service, great delivery, great beer selection with lots of flexabilty. What can I say but give them a go. If you love beer you won't regret it.

May 21, 2025
Unprompted review
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Reply from Brewser

Hey Alan, Thanks for the review and for recommending us. Truly means a great deal to us. Thanks for choosing Brewser!

Rated 5 out of 5 stars

I’ve been a Brewser subscriber for…

I’ve been a Brewser subscriber for nearly 3 years. The service these guys offer is second to none! Independant Craft Beer delivered straight to your door in a well put together plan. Super easy to change/cancel/pause. They have unbelievable customer service any issues are dealt with in a quick and professional manner. If you’re after a beer subscription this is the one!

May 21, 2025
Unprompted review
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Reply from Brewser

Hey Dan! Firstly thank you for your commitment to us over these years. We truly appreciate you. We are thrilled to know that all is working well for you, and pleased to hear that we have been able to resolve any issues for you. Thanks for choosing Brewser!

Rated 5 out of 5 stars

The UK’s best Craft Beer subscription service

Been using Brewser for nearly 2 years now. For me, there is no better beer subscription service out there. An unbeatable selection of breweries available at great prices, all packaged up in an easy to use web service, that lets me pause, cancel or change my subscription without fuss.
It’s clear to me Brewser care about each of the breweries on their service, I’ve found so many incredible breweries across the country and fallen in love with the Craft Beer scene because of it.

May 21, 2025
Unprompted review
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Reply from Brewser

Hey Luke! Firstly thank you for your commitment to us over these years. We truly appreciate you. We are thrilled to know that all is working well for you, and pleased to hear that we have been able to help you discover new breweries. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Brewser - a great way to discover craft beer

Brewser is a brilliant way for fans of craft beer to discover new breweries from all over the UK.
I have found the range of products varied and generally of excellent quality and value.
Moreover, any small issues I have had have always been dealt with in a friendly, professional manner.

May 13, 2025
Unprompted review
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Reply from Brewser

Hey Joe, thanks for taking the time to leave this review. We are thrilled that Brewser is working great for you and you are happy with your subscription. Also pleased to hear that we have always been able to offer you excellent customer service when needed. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Great company

Great company, quick to sort out any problems with your monthly beers (not that there is usually any problems) Great service and generally nice people.

May 7, 2025
Unprompted review
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Reply from Brewser

Hey Mark, Thanks for taking the time to leave a review. We are thrilled to hear that you are happy with Brewser. We really appreciate your kind words and for choosing us.

Rated 5 out of 5 stars

Love Brewser

Love Brewser, great way to get great craft beer, every box so far has been a winner .
Fantastic customer service as well.
Highly recommend.

May 8, 2025
Unprompted review
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Reply from Brewser

Hey Ian, We’re delighted to hear that you are having a great experience with Brewser. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. Thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Great customer service from Brewser

Great customer service from Brewser. If ever I have a query they are very prompt to respond. Excellent selection of breweries to choose from and we've sampled some really great beers. Support small companies and breweries with a subscription.

May 8, 2025
Unprompted review
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Reply from Brewser

Hey Nicole, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Great beer and customer service

I’ve had a few beer subs and Brewser is easily the best. If you know what you’re after then you’ll probably find it there, or you can sit back and let them recommend a box. If things go wrong their customer service is great!
Importantly, the beer comes straight from the brewery so couldn’t be in better condition.

April 29, 2025
Unprompted review
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Reply from Brewser

Hey Lloyd, thanks for taking the time to leave a review. We are thrilled to hear that our platform is working well for you. Thank you for choosing Brewser!

Rated 5 out of 5 stars

A great subscription service, possibly better than Netflix!

I've been a member of Brewser for two years and cannot fault it. The choice available is vast and the specials boxes are always worth looking at.
Any minor issues have been rectified quicker than expected.

April 24, 2025
Unprompted review
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Reply from Brewser

Hey Chris,
Thanks for taking the time to leave us a review. We re pleased to heat that you experience is positive and they we have been able to resolve any issues quickly. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Flexibility and choice

I have been a Brewser customer for over a year now, and what set's Brewser apart is flexibility and choice.
You decide which brewery to choose from and what type of ale to select from carefully curated cases.
You are in control of what beer you receive.
An old favourite or something new? And with new breweries coming on board often there is always ample choice.

April 23, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Zachary,

Many thanks for talking the time to leave a review. We are thrilled to hear that the service is working well for you. We appreciate you choosing Brewser and being with us for over the a year.

Rated 5 out of 5 stars

Great variety and exceptional customer care

Been with Brewser probably 8/9 months now and thoroughly enjoying it. A different brewery every month. I'm on Discovery subscription(£28 per month). Think it's really good value for 8 beers. Have tried many breweries I'd not heard of and loved some so much I've ordered directly from them too.

Also just recently had experience with the customer care them as unfortunately had a damaged delivery caused by their delivery partner. That experience proved that they care for their customers. A prompt email and also a telephone call all to help resolve. Really pleased with the customer service and already looking forward to my next delivery.

April 10, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Doug, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue with your damaged cans. Were also thrilled to hear that the service is working well for you. Your feedback means a lot to us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Amazing standard of beer

The standard of beer we receive is constantly high, the model of being supplied directly is great 👍

This month I accidentally ordered a surprise box, but wanted an no/low box so dropped a quick email. It was no issue at all to switch my order. Top customer service 👍👍

I'll continue to use Brewser as my online option and recommend to friends too.

April 9, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Mark, We’re delighted to hear that you had a great experience with Brewser and that we could help get you the box you wanted. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Simple idea, executed with style

I have been a long time subscriber to Brewser now and the experience has improved leaps and bounds.

Back in the day it was very basic, pick a brewery or let them pick and wait for beer. These days they have discovery boxes, they bring in big names and lesser known breweries, they have limited edition boxes.

Out of over 12 deliveries, only one had an issue which was DPD's fault and Brewser got a new box sent the next day despite it not being their fault.

I feel the 1 star reviews for Evri losing a pallet to be extremely harsh and can confidently say I recommend Brewser to friends at every chance I get.

April 8, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Stuart. Thanks for taking the time to leave a review. We are thrilled to hear that our service is working well for you and we appreciate your support and recommendation.

Rated 5 out of 5 stars

I like Brewser!

I like Brewser. It's so easy to change and pause a subscription. I don't feel pressured into anything unlike with many such subscriptions, and everyone I've spoken to has been quick to reply and helpful. Keep up the good work!

April 8, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey James. Thanks for taking the time to leave your review. We are thrilled that the service is working well for you. Thanks for choosing Brewser!

Rated 5 out of 5 stars

A great selection of beer backed up by…

A great selection of beer backed up by great customer service.
Raised a ticket at 7:03am and by 7:05am I had a meaningful response from Ashley which answered my question.

Top quality!

April 9, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Richard, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue in such rapid timing :-) Your feedback means a lot to us, and we truly appreciate it. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Brewser is the best beer sub around

Amazing selection of beer for a great price. Each month supports a localised brewery and showcases their best brews. It's an awesome way to support independent breweries from around the country. Easy to use and good customer service. Best beer subscription around.

April 1, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Thomas. Many thanks for your kind words. We are thrilled to hear that your happy with the service. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Really well run beer subscription…

Really well run beer subscription service with lots of choice and monthly recommendations for small independent breweries. Great customer service, had a small issue with one of my deliveries and was sorted same day.

April 3, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Robert, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate you taking the time. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Brilliant Brewser

Brilliant, i really enjoy my monthly box from Brewser. Whether it's the Discovery Box, a limited special or just a particular brewery i fancy trying. There is so much choice, and being able to select breweries that would otherwise be difficult to find locally is great. The service has been top for me and I'd highly recommend Brewser.

March 13, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Matthew, We’re delighted to hear that your experience with Brewser is great and that your enjoying the platform. Your feedback means a lot to us, and we truly appreciate your trust and recommendation.

Rated 5 out of 5 stars

I needed to update my address as moving…

I needed to update my address as moving house and the guys went above and beyond to help me. Beer is always brilliant from here too. By far the best beer subscription box out there.
Thanks Ash and team!

March 10, 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey John, Pleasure to have been able to assist you with this. Pleased to hear that Brewser is working great for you. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

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