Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more
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Review summary
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Reviews shaping this summary
The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who repre... See more
Company replied
Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the... See more
Company replied
Excellent beer and hassle free delivery to your door. Love the brewers recommendations on the info sheet and the occasional freebies (stickers, beer mats, etc). The subscription service is very reliab... See more
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Company details
Written by the company
Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.
Contact info
Brewser HQ, LL28, Colwyn Bay, United Kingdom
- hello@brewser.beer
- brewser.beer
4.6
Excellent
752 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent Customer Service to resolve an issue
I had an issue with a much delayed delivery. The courier website just showed the package in a constant loop over a period of almost 3 weeks. I raised a ticket with the Brewser team who called me within the hour to let me know they would take ownership of the issue. Great comms after that and very happy that my issue was taken care of without additional effort on my part.
January 29, 2025
Unprompted review
Reply from Brewser
Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue quickly for you. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Impeccable customer service
Great company. Really responsive when you need help, such as issues with website or orders.
They respond rapidly and endeavor to resolve your issues (website not allowing an order so resolved instantly. A missing beer order from the couriers and they replaced as soon as possible). I really highly recommend. Great customer service
January 30, 2025
Unprompted review
Reply from Brewser
Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Excellent service
Excellent service, and excellent beer! The website is in dire need of an overhaul, I would recommend using on a desktop if possible.
Would certainly use again.
January 30, 2025
Unprompted review
Reply from Brewser
Hi Dave, thanks for taking the time to leave your feedback, we really appreciate it. Website is something we have in our plans to improve and simplifying the user experience. Thanks for choosing Brewser
Excellent customer service
Excellent customer service, Fast and polite response and solve any issues without fuss. They have a fantastic array of breweries to chose from for people of all tastes with some superb specials each month!
January 24, 2025
Unprompted review
Reply from Brewser
Hey Chris, thanks for taking the time to leave your review. We are pleased to hear that we were able to solve the issue quickly. We are thrilled to hear that your enjoying the choices available along with out monthly specials. Thanks for choosing Brewser!
Excellent customer service
Excellent customer service, acting upon an issue proactively and resolving it in a timely manner. Great choice of beers at just the right number of single brewery cans that you'd be unlikely to find in most craft beer shops. Would highly recommend!
January 23, 2025
Unprompted review
Reply from Brewser
Hey Paul, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue in a timely manner. We are pleased to hear that the platform is working well for you, and you are happy with the choice of breweries. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Beer arrives as if by magic
Beer arrives. If there is a problem with the delivery or the brewery, Brewser has been very quick to sort it out. No problems
January 22, 2025
Unprompted review
Reply from Brewser
Hey Andrew, We’re delighted to hear that you had a great experience with Brewser and that we have ben able to resolve any issues. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great company with a good selection of…
Great company with a good selection of beers. Had a minor issue contacted them and they sorted it in minutes. What more could you want.
January 23, 2025
Unprompted review
Reply from Brewser
Hey Jon, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue quickly for you. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great company and always sort out…
Great company and always sort out customer service questions really easily.
January 23, 2025
Unprompted review
Reply from Brewser
Hey Ross, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue quickly. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Ash and the team are always happy to help
Ash and the team are always happy to help with any kind of queries you can throw at them (and I've thrown a few!). There is always a quick, friendly response, which makes for a very personable experience. Oh and the beers are good too!
January 22, 2025
Unprompted review
Reply from Brewser
Hey Rob, We’re delighted to hear that you had a great experience with Brewser and that we are always able to respond and resolve as quickly as possible. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. Being able to offer a personal service is something we are very proud of. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great choice of breweries and customer service
Great choice of breweries. Quick to respond to queries and help with problems
January 22, 2025
Unprompted review
Reply from Brewser
Hey Rebecca, We’re delighted to hear that you had a great experience with Brewser and that we could respond and resolve the issue quickly. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great customer service
Great customer service, always very responsive with emails and arranged for more beers to be sent. Great selection of breweries also, best subscription out there.
January 21, 2025
Unprompted review
Reply from Brewser
Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue and the additional beers sent to you. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Fantastic!
Extremely pleasant customer service which quickly and concisely fixed the issues I had.
January 22, 2025
Unprompted review
Reply from Brewser
Hey Phillip, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue you had. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
The only beer subscription service you need
Having tried a few different beer subscription services now, this is the one I've gladly stuck with. Deliveries often come with small messages of appreciation from the Brewery which gives you a sense of connection, something I value. Deliveries have come without a hitch and the new app makes it easy to manage your account. Keep doing what you doing Brewser!
January 22, 2025
Unprompted review
Reply from Brewser
Hey Tom, We’re delighted to hear that you had a great experience with Brewser and that we are providing you with a great service. Your feedback means a lot to us, and we truly appreciate your custom. Thanks once again for choosing Brewser!
Brewser is the best craft beer subscription going…
Brewser is the best craft beer subscription I've encountered. The ability to explore breweries across the UK and Ireland, is truly unique. The selection is incredible, with options ranging from the rugged coastlines of Cornwall to the vibrant cities of Edinburgh, Portrush, and Dublin.
I've discovered a high number of craft breweries I wouldn't have tried otherwise, enjoying a wide range of styles from hoppy IPAs to rich stouts and refreshing sours and more! While I generally avoid lagers, I was pleasantly surprised by the Utopian Brewery box featuring their UK lagers.
The monthly discovery boxes and collaborative Project X packs offer excellent value and are a fantastic way to explore new breweries. I also appreciate the occasional special packs, like the recent Vault City Burns Night box.
Customer support has always been prompt and helpful whenever I've had a question. While there was one instance of slightly damaged cans with DHL, my overall delivery experiences have been positive.
I highly recommend Brewser to any craft beer enthusiast who enjoys discovering new breweries and exploring the diverse world of craft beer.
January 22, 2025
Unprompted review
Reply from Brewser
Hey Tom, We’re delighted to hear that you have had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Top customer service 🤜🏼🤛🏼
Been using Brewser for a while now and doesn’t disappoint - I’ve recently been sent the wrong beer selection (without fully realising) and the Brewser team contacted me proactively to advise they’d been an error and were sending me more beer! Great and very friendly customer service!
January 22, 2025
Unprompted review
Reply from Brewser
Hey Jon, We’re delighted to hear that you have had a great experience with Brewser and that we could help get more beer sent your way. Your feedback means a lot to us, and we truly appreciate your custom. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Best beer subscription by a long way
I have tried many beers subscriptions over the years and by far Brewser has been the best.
The choice each month of some great breweries at a reasonable price point makes it easy to continue using them.
On the couple of times there have been issues with what I have received these have been quickly resolved without issue, certainly in a much fairer way than some of other subscription companies.
January 16, 2025
Unprompted review
Reply from Brewser
Hey Nick, We’re delighted to hear that you have had a great experience with Brewser and that we offer you great experience. Your feedback means a lot to us, and we truly appreciate your custom. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great company!!!
Great company and thoroughly satisfied with all boxes I’ve received so far, plenty more still to come!
Had one small issue which was promptly addressed and resolved swiftly because of their great customer service!
Highly recommended!
January 17, 2025
Unprompted review
Reply from Brewser
Hey, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Good choice, great customer service
Fair play to these folks. I had a couple of small issues recently - at least one of which was totally out of their control - and they were both sorted out quickly and beyond expectations. Very friendly responses, too.
I doubt there's anyone offering a wider selection of beers on subscription, and as they come directly from each brewery, any complaints displayed here about packing or delivery aren't really Brewser's fault. Instead, judge them by the efficient, customer-first way they correct those issues if they arise - which in my experience is very infrequently. This is a really nice beer curation service from a small business that I'm happy to recommend.
January 17, 2025
Unprompted review
Reply from Brewser
Hey Chris, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Disappointed
Firstly, they have only two shipping dates per month. This is apparently mentioned on their website, but I didn’t see it. I ordered the Arbor selection on 4 December and it was scheduled for despatch on 18th. Not the end of the world of itself, but people should be aware of it.
More importantly, the beer never arrived. I received an apology and a full refund. Apparently, Evri ‘misplaced’ a pallet from the shipment.
December 27, 2024
Unprompted review
Reply from Brewser
Hey Craig,
We’re truly sorry for the inconvenience caused and regret that your beer box did not arrive as expected. Unfortunately, your order was part of a shipment lost by the courier, and we completely understand how frustrating this must have been, especially during the holiday season.
As a small team dedicated to providing the best possible experience, it’s deeply disappointing for us that we couldn’t get a replacement box to you in time for Christmas. Please rest assured that we did everything within our power to locate the package, but sadly, the courier was unable to provide us with the updates we needed. Once the loss was confirmed, we promptly issued a full refund.
Your satisfaction is incredibly important to us, and we’re working closely with our shipping partners to improve how situations like this are managed in the future should they arise.
Once again, we sincerely apologise for the trouble this has caused. We’d love the opportunity to make it up to you—if you’d like to give us another chance, simply reach out via the help widget, and we’ll gladly offer you a discount as a token of our apology.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
First box using the Arbor 12 beers of…
First box using the Arbor 12 beers of Christmas. I generally don't do subscriptions but took a chance.
The beers never turned up.
Have now had a refund, via a generic refund email. However, I would rather have had the beers.
Cancelled subscription already, I've never trusted the subscription model. I will never try it again.
Probably better to support your local bottle shop and ask them to surprise you each month with a box of beers.
December 30, 2024
Unprompted review
Reply from Brewser
Hey Daniel,
We’re truly sorry for the inconvenience caused and regret that your beer box did not arrive as expected. Unfortunately, your order was part of a shipment lost by the courier, and we completely understand how frustrating this must have been, especially during the holiday season.
As a small team dedicated to providing the best possible experience, it’s deeply disappointing for us that we couldn’t get a replacement box to you in time for Christmas. Please rest assured that we did everything within our power to locate the package, but sadly, the courier was unable to provide us with the updates we needed. Once the loss was confirmed, we promptly issued a full refund.
Your satisfaction is incredibly important to us, and we’re working closely with our shipping partners to improve how situations like this are managed in the future should they arise.
Once again, we sincerely apologise for the trouble this has caused. We’d love the opportunity to make it up to you—if you’d like to give us another chance, simply reach out via the help widget, and we’ll gladly offer you a discount as a token of our apology.
Thank you for your understanding, and we hope to have the chance to serve you better next time.
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