Brickellsicecream Reviews 

116
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the ice cream tastes amazing, offering rich and creamy flavors crafted from wholesome ingredients. Many people also appreciate the fast shipping, noting that orders arrive securely packaged and still completely frozen. Shoppers highlight the excellent product quality and express strong enthusiasm for trying different flavor varieties. Some reviewers were not happy with occasional delivery delays that left products melted upon arrival. Buyers also experienced rare setbacks related to transit timing or delivery scheduling errors. A few consumers noted minor disappointments regarding specific flavor preferences or recipe details.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over the delicious taste, creamy... See more

Delivery service

Customers had positive experiences with delivery service, frequently reporting that orders arrived quickly,... See more

Order

Clients share satisfaction on order processes, highlighting quick delivery and well-frozen products.... See more

Service

Customers consistently note positive experiences with service, highlighting great support and wonderfully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We discovered Brickell's ice cream at a farm shop cafe in Essex. The taste is amazing (strawberry and salted caramel are our personal favourites) and only wholesome ingredients are used. We then fou... See more

Rated 5 out of 5 stars

your icecream is made from natural products has a full rich taste and a long lasting vanilla taste, I've yet to eat the other flavours we bought but expect them to give the same satisfaction delive... See more

Rated 5 out of 5 stars

Holy baby jesus!! This ice cream is insane!! what?? Unreal, I just had a spoonful of the Stracciatella chip and the Chocolate before putting them in the freezer and now all i can think about is ice cr... See more

Rated 5 out of 5 stars

I loved all the ice cream flavours I ordered, especially the brown butter & mince pie and the cinnamon toast! Definitely some of the best ice cream I have ever eaten! Iona was very helpful with the de... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116 reviews

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4.7

All reviews

(116)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb!

The order arrived really speedily, still well frozen, and everyone agreed it was the best ever! Thank you 😊

October 6, 2026
Rated 5 out of 5 stars

your icecream is made from natural…

your icecream is made from natural products has a full rich taste and a long lasting vanilla taste, I've yet to eat the other flavours we bought but expect them to give the same satisfaction

delivery was brilliant arrived still frozen and was transferred to the freezer straight away

October 11, 2026
Rated 5 out of 5 stars

The best ice-cream!

We sell Brickell's ice cream in our shop, Murcott Farm Shop in Crudwell, Wiltshire. All our customers love it and are impressed by the delicious taste and they love that there are only a few ingredients- some of our other ice creams we have had have been full of stuff that is unpronounceable! Quick delivery from order and easy to deal with.

August 13, 2026
Rated 5 out of 5 stars

We first tried Brickells ice cream from…

We first tried Brickells ice cream from a farm shop, in a village outside of Cambridge. It was phenomenal - Pump Street Chocolate.

On a visit to Bath we found one of their local Brickell stores, each got an ice cream and were not disappointed. It has quickly become our favourite ice cream. We’ve tried Roasted Strawberry, chocolate, salted caramel and Ricotta Stracciatella. Every single flavour is amazing.

The fact that the ice cream is UPF free is just the ‘icing on the cake’ when buying your children ice cream. It’s basically good for them - right?

Amazing ice cream - we will be visiting our local supplier in Cambridge very regularly!

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

I placed a recent order as normal but…

I placed a recent order as normal but unfortunately it was delivered to an empty house nearby. A mistake by the carrier as the address was correct.it was reported within 24 hours of the wrong delivery when the homeowner let us know it was there.
The ice cream was ruined.
On trying to get a new delivery I found the company really unhelpful. I was told it was my responsibility
To track the delivery and if I did not like the service to purchase through a wholesaler. This was not an option as I had no account with the wholesalers who were both some distance away. It was such a shame as the ice cream is great.

July 11, 2026
Rated 5 out of 5 stars

Fantastic ice cream

Fantastic ice cream. Found it quite hard to find the flavours I wanted in stock but got there finally and it all arrived packed in dry ice in perfect condition. In the middle of a heat wave !

July 9, 2026
Rated 5 out of 5 stars

Fabulous 'natural' ice cream

We discovered Brickell's ice cream at a farm shop cafe in Essex. The taste is amazing (strawberry and salted caramel are our personal favourites) and only wholesome ingredients are used. We then found they had an online shop so we stocked up on four different flavours in larger Tubs. They arrived well-insulated in perfect condition to pop into the freezer. Each flavour was made with good natural ingredients and no hidden nasties. It's now one of our favourite brands but the ice cream is so good it's really difficult to stop going back for seconds!

June 29, 2026

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