Brickellsicecream Reviews 

98
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ice cream for its delicious taste, high quality, and natural ingredients, often describing it as the best they've ever had. Many appreciate the variety of flavors, including both classic and unique options, and note the creamy texture without icy blocks. The delivery service is frequently highlighted for its speed, efficiency, and excellent packaging, ensuring the product arrives perfectly frozen. However, some customers also noted issues with delivery, where orders arrived late, melted, or damaged due to mishandling. A few other people also felt that certain ice cream flavors did not meet their expectations, citing a lack of taste or an unpleasant flavor. Additionally, there were occasional concerns about the dry ice packaging and delays in order fulfillment.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the delicious taste and quality of... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious taste and creamy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and efficient, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We discovered this ice cream last year and it is absolutely delicious. The vanilla is as good as I’ve ever had. It is unprocessed and so tasty. The perils of ultra processed foods has obviously been h... See more

Rated 5 out of 5 stars

I loved all the ice cream flavours I ordered, especially the brown butter & mince pie and the cinnamon toast! Definitely some of the best ice cream I have ever eaten! Iona was very helpful with the de... See more

Rated 5 out of 5 stars

Holy baby jesus!! This ice cream is insane!! what?? Unreal, I just had a spoonful of the Stracciatella chip and the Chocolate before putting them in the freezer and now all i can think about is ice cr... See more

Rated 5 out of 5 stars

Brickell makes the BEST strawberry icecream in the world! I would walk 500 miles for it! A wonderfully honest company especially when their delivery company lets them down.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

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4.7

All reviews

(98)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

excellent icecream.

Lack of cream meant that the making of our order was delayed.

As I ordered your icecream as a gift, it would be useful if there was somewhere on the order form to put a message which could be put in with goods.

Have not tasted your icecream ourselves but we are told that it is excellent. This order was the third time we have used it but the first time there has been a delay.

November 13, 2025
Rated 5 out of 5 stars

Delicious ice cream and amazing…

Delicious ice cream and amazing customer service!
The flavours are excellent and the ice cream is super smooth, no icy hard blocks here! DPD delivered my order a day late so all the ice cream arrived melted, but Brickells immediately rectified the situation by sending me a new box and they even replied on a Friday evening and a Saturday which I never expected them to.

November 6, 2025
Rated 5 out of 5 stars

Brickell ice cream purchase

I recently placed an order for some ice cream online from Brickells ice cream company and received a prompt delivery in under 2 days. The delivery was well packaged and the ice cream was still frozen which was great since as this was my first order, I didn't know what condition it would be on delivery.
I ordered different flavours, all of which are very creamy and enjoyable, especially the chocolate and strawberry flavours. What attracted me to the brand was the natural ingredients, rather than many additives that seem to be added to food products nowadays.

October 23, 2025
Rated 5 out of 5 stars

THE BEST ICE CREAM YOU WILL EVER BUY

When I tasted a spoon of the chocolate ice cream my daughter had for dessert while out for a meal with my family I exclaimed “oh my god!”. They were concerned about me. However, soon followed was the covering of my mouth, wide eyes, and the words: “this is the best ice cream I have EVER tasted”.
Then promptly ordered 6 tubs delivery. The delivery was next day and it was still frozen well. The insulated boxes are insane.
You will not be disappointed if you order. And now I have an addiction.

October 14, 2025
Rated 5 out of 5 stars

Out of this world ice cream

By far the tastiest ice cream we’ve ever eaten. Such original flavours, we have tried all and they are all 10/10. It’s also great knowing that they are full of goodness with no nasty UPFs. Keep up the delicious work Brickells. :p

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

First order never arrived due to faulty…

First order never arrived due to faulty stock levels. We were not informed until we had waited in for the day
The replacement order arrived. Ice cream had melted in the box. The box had been thrown over the gate by the delivery guy. All the pots had burst as a result. Finally after demanding a refund I was informed it would take 10 days to appear in my account
An awful experience

August 14, 2025
Rated 5 out of 5 stars

Simply the best

We discovered this ice cream last year and it is absolutely delicious. The vanilla is as good as I’ve ever had. It is unprocessed and so tasty. The perils of ultra processed foods has obviously been highlighted recently and it feels good to have found such a high quality product and to support a small local business.

July 10, 2025

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