A smooth business This is my first time choosing and ordering bricks, and I was helped through the process by Robina who answered all my questions and held my hand throughout, especially regarding de... See more
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Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,h... See more
Company replied
Most pallets of bricks was chipped on corners, the type brick was facing. So it did affect our costings and quality of work, when we alerted the supplier we was told they could not doing anything ab... See more
Company replied
Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpfu... See more
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Company details
Written by the company
Brick Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 600 bricks from one of the best known UK manufacturers such as Wienerberger, Ibstock, Forterra, Michelmersh and many more at low wholesale pricing and second to none customer service.
Contact info
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, Grays, United Kingdom
- 0203 318 0854
- support@brickwholesale.co.uk
- brickwholesale.co.uk
4.6
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The bricks did turn up well packaged…
The bricks did turn up well packaged and as expected. The only downside was they turned up a day later than scheduled.
April 14, 2023
Reply from Brick Wholesale
Dear Ed,
Thank you for leaving a review on Trustpilot.
We are pleased to hear that your bricks arrived well-packaged and met your expectations.
We are sorry to hear that your order arrived a day later than scheduled. We understand the importance of timely deliveries, and we apologise for any inconvenience this may have caused you. Please be assured that we will review our delivery processes to ensure this doesn't happen again in the future.
Thank you for your business and for taking the time to leave a review.
We appreciate your feedback, and we hope to have the opportunity to work with you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
We got exactly what we asked for
We got exactly what we asked for, and delivered with speed
April 4, 2023
Reply from Brick Wholesale
Dear Mark,
Thank you for taking the time to leave a review on Trustpilot.
We are thrilled to hear that you received exactly what you asked for and that it was delivered quickly.
We strive to provide our customers with high-quality products and fast delivery. We are pleased to hear that we were able to meet your expectations and deliver your order with speed.
We appreciate your business and your positive feedback.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Reply from Brick Wholesale
Dear Joe,
Thank you for leaving a review on Trustpilot.
We are glad to hear that your order arrived on time and that you were satisfied with the delivery.
Please know that we strive to provide high-quality products at competitive prices. We are constantly reviewing our prices to ensure that we offer the best value to our customers.
Thank you for choosing us and we hope to working with you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Reply from Brick Wholesale
Dear Alireza,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our customer service team and that your delivery arrived quickly.
We look forward to seeing you shop with us again soon.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Great service, highly recommend
Very easy and straight forward transaction, customer service was excellent, great communication through the whole process.
Bricks arrived on scheduled delivery date and was given a 2 hour window morning of delivery.
April 2, 2023
Reply from Brick Wholesale
Dear Gary,
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your experience with us was easy and straightforward.
We understand how important it is to receive your order on time, and we're glad to hear that your bricks arrived on the scheduled delivery date within the given 2 hour window.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Reply from Brick Wholesale
Dear Amanda,
Thank you for taking the time to leave such a lovely review of our service. We are delighted to hear that you found our service to be efficient.
We look forward to doing more business with you again in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
dealing with Brick wholesale was very helpful
dealing with Brick wholesale was very informative & helpful, cannot fault the service, however on delivery of the bricks that I purchased a lot of them are chipped/damaged
March 22, 2023
Reply from Brick Wholesale
Dear Kevin,
Thank you for taking the time to write us a lovely 4* review! We're glad to hear that our service was informative and helpful, and we appreciate your kind words.
We're sorry to hear you found some damages upon the arrival of your brick order. We take the quality of our products seriously, and we apologise for any inconvenience this may have caused you. Each manufacturer sets a breakage allowance across all brick products. If the amount of broken bricks exceeds 5% - 10% (the percentage varies depending on the distributor), this will result in a site visit for a brick inspection arranged by the manufacturer.
Nevertheless, Our customer support team is always here and happy to help. Please do not hesitate to contact us to discuss the issue further.
Once again, thank you for your feedback, and we look forward to turning the 4* review in to 5* next time you shop with us.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Very good to deal with 👍
March 16, 2023
Reply from Brick Wholesale
Dear David,
We would like to thank you for your 5* review!
We're happy to hear that you had a great experience working with us and look forward to doing more business with you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Reply from Brick Wholesale
Dear Phillipa,
Thank you for taking the time to leave us such a lovely 5* review!
We are happy to hear that you are pleased with the prices and the delivery service provided.
We look forward to seeing you shop with us again soon.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Beware of returns costs
We ordered a lot of face bricks. When they arrived they were much lighter than the sample. I got in touch with customer service and was asked to provide pictures which I did but they were never happy with. They offered me a refund minus delivery and collection charge which was £350 each way plus a 10% (after some negotiation as they wanted to charge 15%) restocking fee.
Leaving me very much out of pocket. Just a warning to anyone who buys from them. Beware of the returns policy
March 16, 2023
Unprompted review
Reply from Brick Wholesale
Dear Kuli,
We appreciate you taking the time to leave a review regarding your recent experience with our company.
According to the order confirmation, the correct bricks were delivered to you.
When we received your request for a return, we asked for more pictures to verify the condition of the packaging and bricks. Also, according to the photos you sent us, the bricks' colour was the same as the brick sample. As you weren't satisfied with our findings, the support team requested more images to continue the investigation. As you haven't provided us with any more photos, the collection of bricks was organised in accordance with your request.
The fees associated with the return of bricks were applied according to the policy. Also, as a goodwill gesture, we lowered the restocking cost to 10% for you.
Our return policy is available on our website. The refund was processed when we received the bricks back at the warehouse.
We are sorry for any inconvenience caused.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Great brick for a fireplace
Great brick for a fireplace, and outside wall, delivered fast, price was great, cheapest around, would definitely recommend
March 14, 2023
Reply from Brick Wholesale
Dear Sean,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you found our brick to be of great quality and value for money. It's always our aim to provide fast and efficient delivery service to our customers, so we're pleased that we were able to meet your expectations in this regard.
Thank you for your recommendation, and we look forward to continuing to exceed your expectations in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Great communication
Great communication, product as per description, will use them again.
March 2, 2023
Reply from Brick Wholesale
Dear Karol,
Thank you for taking the time to leave us a review!
We are pleased to hear that you had a positive experience with us, especially regarding our communication and the quality of the product you received.
It's great to hear that you plan on using our services again in the future. If there is anything else we can do to assist you, please do not hesitate to let us know.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Excellent service and prompt delivery…
Excellent service and prompt delivery will definitely use again
February 20, 2023
Reply from Brick Wholesale
Dear Mr Wood,
We're thrilled to hear that you had a great experience with us!
Our team works hard to provide excellent service and timely deliveries, so it's wonderful to see that our efforts are paying off.
Thank you for your review and we can't wait to have the opportunity to work with you again.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Really easy to order and prompt…
Really easy to order and prompt delivery. Got a call off the haulage company prior to delivery and he dropped them where I wanted them
February 15, 2023
Reply from Brick Wholesale
Dear Charles,
We appreciate you sharing this fantastic review with us.!
We are grateful for your business and pleased to learn that the delivery service met up to your expectations.
We look forward to seeing you shop with us again soon.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Hassle free experience
February 10, 2023
Reply from Brick Wholesale
Dear Vic,
We value your time in leaving us a 5* review and are thrilled to learn that you enjoyed your shopping experience with us.
Should you require any building materials in the future please do not hesitate to contact us.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Very helpful adviser and quick turn…
Very helpful adviser and quick turn around with product.
February 15, 2023
Reply from Brick Wholesale
Dear Andrew,
We appreciate you taking the time to share your review.
We're thrilled to hear that you like the products and service you received.
We look forward to welcoming you again in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Bricks were On time & the driver was…
Bricks were On time & the driver was very polite ,
February 16, 2023
Reply from Brick Wholesale
Dear Mohammed,
We really appreciate the review.
We are happy to learn that your bricks came on time and as expected. Your excellent review will be forwarded to the driver and our transportation department without a doubt.
We look forward to seeing you shop with us again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Thank you Corey. The bricks came and Corey
Our bricks came and the driver Corey was absolutely amazing, can’t thank him enough. He was friendly, well presented, cheerful and well mannered. He navigated a difficult delivery over a small amount of uneven surface, which got stuck, but he remained calm and continued to persevere regardless, manoeuvring the pallet of bricks to the position that we needed them on. Thanks to Ian we would gladly recommend your company again.
February 10, 2023
Reply from Brick Wholesale
Dear Mrs Clifford,
We appreciate you sharing this wonderful review with us.
The entire team appreciates your kind words and learning that your order was arrived quickly and according to schedule. We will make sure to share this feedback with the delivery driver, who will be over the moon.
We look forward to working with you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
quality service and price
February 1, 2023
Reply from Brick Wholesale
Dear Mark,
Thank you so much for your lovely 5* review, we are so happy to have you as our customer.
Should you ever require any products in the future please do not hesitate to contact us.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Good Service
January 26, 2023
Reply from Brick Wholesale
Dear David,
We would like to thank you for taking the time to leave us a 4* review. We really appreciate the feedback.
Should you require anything at all in the future please do not hesitate to contact us.
Best Wishes,
Loreta Grudzinskaite
Head of Sales
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