A smooth business This is my first time choosing and ordering bricks, and I was helped through the process by Robina who answered all my questions and held my hand throughout, especially regarding de... See more
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Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,h... See more
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Most pallets of bricks was chipped on corners, the type brick was facing. So it did affect our costings and quality of work, when we alerted the supplier we was told they could not doing anything ab... See more
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Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpfu... See more
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Company details
Written by the company
Brick Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 600 bricks from one of the best known UK manufacturers such as Wienerberger, Ibstock, Forterra, Michelmersh and many more at low wholesale pricing and second to none customer service.
Contact info
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, Grays, United Kingdom
- 0203 318 0854
- support@brickwholesale.co.uk
- brickwholesale.co.uk
4.6
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick and easy no problems
June 19, 2023
Reply from Brick Wholesale
Dear Scott,
Thank you for your feedback! We're thrilled to hear that your experience was quick and easy without any problems. Providing a seamless and hassle-free experience is one of our top priorities, and it's great to know that we met your expectations.
If you have any further comments or suggestions, feel free to share them with us.
We appreciate your support and hope to serve you again soon!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Great Experience
We received a great experience of purchasing the bricks from Brick Wholesale. I must note that the whole team is highly-professional, starting with Sales and ending with After-purchase Customer Support. We do appreciate prompt responses, flexibility in negotiations, quick lead time and great product quality. Also, special thanks to amazing Customer Support Representative - Agnieszka Jankowska, who helped us a lot, chasing the transportation company and negotiating the refund for a late delivery. Definitely will place more orders in the future!
June 20, 2023
Reply from Brick Wholesale
Dear Maria,
Thank you so much for your glowing review of your experience purchasing bricks from Brick Wholesale. We are delighted to hear that you had a great experience and that our team was able to meet your expectations from start to finish.
At Brick Wholesale, we strive to provide a high level of professionalism and excellent customer service at every stage of the purchasing process. We are thrilled that you appreciated the prompt responses, flexibility in negotiations, quick lead time, and most importantly, the great product quality.
We are especially grateful for your kind words about our Customer Support Representative, Agnieszka Jankowska. We take pride in our dedicated team members who go above and beyond to assist our customers. Agnieszka has been commended for her efforts in resolving the issue with the transportation company and negotiating the refund for the late delivery. We will be sure to pass along your appreciation to her.
We look forward to seeing you shop with us again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
excellent service fab experience
June 15, 2023
Reply from Brick Wholesale
Dear Mr Malik,
Thank you so much for your fantastic review! We are absolutely thrilled to hear that you had an excellent experience with our service
Providing top-notch service is at the core of what we do, and we're delighted that we were able to meet your expectations. Your satisfaction is our ultimate goal, and it's incredibly rewarding to know that we were successful in delivering a fabulous experience for you.
Thank you once again for your kind words and for taking the time to share your feedback. It means a lot to us!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Reply from Brick Wholesale
Dear Sentinel,
Thank you for your kind review!
We are pleased to hear you had a positive experience with our communication and delivery. We strive to maintain clear and effective communication with our customers, and we are glad that we met your expectations in this regard.
Thank you once again for your feedback and for choosing our services.
We value your business and look forward to serving you again.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Recommended. Great Service
Great service. I actually changed my mind on the bricks I ordered and then the team did a brick match for me and then the returns process was very easy so I now have the bricks I want. Thanks again!
June 15, 2023
Reply from Brick Wholesale
Dear Chetna,
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with our service and that we could assist you in finding the perfect bricks for your needs.
We understand that sometimes preferences can change, and we're always here to accommodate our customers' requirements to the best of our ability. We're glad to hear that our team was able to perform a brick match for you, ensuring that you got the bricks you truly wanted.
Our priority is to make sure that every step of the process, including returns, is hassle-free and convenient for our customers. We're pleased to know that our returns process met your expectations and helped you get the desired bricks without any inconvenience.
Once again, thank you for choosing us and for taking the time to share your positive experience. We truly appreciate your feedback and look forward to serving you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Very helpful
Very helpful staff.
Had a slight issue with the delivery but they sorted it very quickly and kept me informed all the way through. Would definitely recommend.
June 15, 2023
Reply from Brick Wholesale
Dear Irv,
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are delighted to hear that our staff was helpful in addressing your needs.
We apologize for the slight issue you experienced with the delivery. However, we are pleased to know that our team swiftly resolved the matter and kept you informed throughout the process. Ensuring excellent customer service and prompt problem-solving is of utmost importance to us, and your satisfaction is our top priority.
Your recommendation means a lot to us, and we are grateful for your trust and support.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Excellent service
I was very impressed with the service overall, I was contacted within 24 hours with a delivery slot, and as promised the load arrived in good time. The only slight issue was that the pallets were delivered in a lorry with a tail lift and pump trolley which meant that it was difficult to unload the bricks to where they were to be stored - it did end up with a lot of hand balling! Overall though can't fault the service!!
June 14, 2023
Reply from Brick Wholesale
Dear Mr R P Rogers,
Thank you for your review! We're thrilled to hear that you were impressed with our overall service. We understand the importance of efficient communication and timely delivery, and we're glad that we were able to meet your expectations in these areas.
Please note that our website indicates the use of a third-party haulage company to deliver goods, and orders consisting of 1-4 packs are typically delivered on a tail lift lorry using a manual pump truck. If crane offload is necessary, please make sure to request it in the delivery notes or contact our Sales or Support Team.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Great service and delivery driver was…
Great service and delivery driver was very helpful
June 8, 2023
Reply from Brick Wholesale
Dear Anthony,
Thank you for your review! We're delighted to hear that you had a great experience with our service, and that our delivery driver was very helpful.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Reliable and fair prices. Highly recommended
Very fast delivery, reliable and good quality for a fair price.
That's the 2nd time ordering from them and I highly recommend it.
I'll definitely be back soon.
June 14, 2023
Reply from Brick Wholesale
Dear Eduard,
Thank you so much for your fantastic review! We're thrilled to hear that you experienced very fast delivery, reliable service, and good quality products at a fair price. Providing efficient delivery and maintaining the quality of our products are top priorities for us.
We greatly appreciate your continued support as a repeat customer. Your recommendation means a lot to us, and we're delighted to know that you would highly recommend us to others.
Thank you once again for choosing us and for your kind words. We value your business and look forward to serving you again.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Fast delivery
All went well. But delivery of bricks on a tail lift with pump truck is a bad idea. So heavy they can only be dragged off the tail lift (just about) so have to be hand moved straight away unless your lucky enough to have a large concrete area a lorry can park on.
June 12, 2023
Reply from Brick Wholesale
Dear Paula,
Thank you for taking the time to share your feedback with us.
We appreciate your business and are glad to hear that, overall your experience went well. However, we're sorry to learn that you found the delivery of bricks on a tail lift with a pump truck to be inconvenient.
Our aim is always to provide a smooth and hassle-free delivery experience for our customers, and we regret that we fell short of your expectations in this particular aspect.
I would like to clarify that we do state on our website that we use a third-party haulage company to deliver the goods, and by default, the orders between 1-4 packs are delivered on a tail lift lorry with the manual pump truck.
In case the crane offload is required, this must be requested in the delivery notes or communicated with our Sales or Support Team.
If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out to our customer support team.
We appreciate your business and hope to have the opportunity to serve you even better in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Reply from Brick Wholesale
Dear Thomas,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience. We take pride in delivering products that exceed our customers' expectations, and we're glad we could do the same for you.
We genuinely appreciate your positive feedback and look forward to serving you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Great service entirely
Even though bricks weren’t in stock they managed to dispatch my order within 48 hours, great service, and kerb side delivery dropped the bricks out of the way and out of site to I didn’t have to move them immediately. My 2nd time using these guys and will definitely order from them again should the need arise.
May 31, 2023
Reply from Brick Wholesale
Dear Adam,
Thank you for sharing your positive experience with us!
We are delighted to hear that despite the bricks not being in stock initially, we were able to dispatch your order within 48 hours. Our team understands the importance of timely delivery, and we always strive to meet our customers' needs as efficiently as possible.
We are grateful for your continued trust and loyalty as a returning customer. Should you require our services again in the future, we will be more than happy to assist you.
Thank you for choosing us and we look forward to working with you again soon!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Faultless performance
Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpful. Great price too! Would highly recommend and will certainly use in future.
May 28, 2023
Reply from Brick Wholesale
Dear Mick,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our delivery service met and exceeded your expectations.
We take pride in our punctuality and effective communication, and we are glad that our driver promptly called you and coordinated the positioning of the bricks to your satisfaction.
Your trust means a lot to us, and we will continue to work hard to maintain the high standards that you have come to expect from us.
Thank you once again for choosing our delivery service, and we look forward to serving you in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Kept us informed of the delivery
Kept us informed of the delivery, very friendly customer service team who's willing to help out and go extra miles. The product quality is very good, would highly recommend them.
May 23, 2023
Reply from Brick Wholesale
Dear Faizan,
Thank you for taking the time to share your positive experience with our company. We greatly appreciate your feedback and are delighted to hear that our customer service team kept you well-informed throughout the delivery process.
We're thrilled that you found the quality of our products to be very good. Maintaining high standards is important to us, and we continuously strive to offer top-notch products that meet our customers' expectations.
Thank you for recommending us! We truly value your support and trust.
We look forward to working with you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Commercial Excellence
A company prepared to deal with small volume bricks for specialist remedial works. Knowledgeable and helpful- especially with brick matching and unplanned returns. Customer Support Rep, Agnieszka Jankowska was fundamental in the success of Our Project. Great set up.
May 22, 2023
Reply from Brick Wholesale
Dear Simon,
Thank you for taking the time to share your wonderful feedback! We're delighted to hear that you had a positive experience with our company.
We understand the unique challenges that can arise when it comes to brick matching and handling unplanned returns. We're thrilled that our team was able to provide you with the knowledge and assistance you needed throughout your project. We take pride in our knowledgeable and helpful staff, and it's great to know that Agnieszka, our Customer Support Rep, played a fundamental role in the success of your project. We'll make sure to pass along your kind words to her.
We're committed to providing our customers with the best solutions, no matter the size or complexity of their projects.
Your positive feedback is truly appreciated and serves as an encouragement to our team
We are so happy to have been a part of your project's success, and we look forward to serving you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
brilliant thank you.
May 18, 2023
Reply from Brick Wholesale
Dear Haif'a,
Thank you so much for sharing your 5* review with us! We are thrilled to hear that you found our service brilliant, and we sincerely appreciate your gratitude.
We look forward to working with you again and maintaining the high standards that have earned us your appreciation.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Reply from Brick Wholesale
Dear Parth,
Thank you so much for your kind review! We greatly appreciate your positive feedback about our customer service and support. It's always our top priority to ensure that our customers have a great experience with us, and we're thrilled to hear that we met your expectations.
Your feedback means the world to us, and it motivates us to keep up the good work. We look forward to working with you again in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Good price, quick delivery, pleasant service.
Ordered some bricks on sale. Large pack split into two pallets for delivery. Delivery price as per one pallet. Asked driver if he could get them on the driveway for me and told "no problem" The price was very good and delivered inside a week. Great experience.
May 12, 2023
Reply from Brick Wholesale
Dear Jack,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that your order of bricks went smoothly and that you found the price to be excellent.
It's fantastic that our delivery driver was accommodating and willing to help you get the bricks onto your driveway. We always aim to provide excellent customer service, and we appreciate your kind words about our driver's assistance.
We're thrilled to have met your expectations on all fronts. Thank you once again for choosing us for your brick order, and we hope to have the opportunity to work with you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
When we say jump
When we say jump, they reply how high!
This is the level of service we expect from our suppliers without no question
Brilliant, brilliant & brilliant….
April 25, 2023
Reply from Brick Wholesale
Dear James,
Thank you for your glowing review!
We're thrilled to hear that our team was able to meet and exceed your expectations. We pride ourselves on providing exceptional service to all of our customers, and it's always rewarding to receive such positive feedback.
We'll always be here to help and provide the same level of service that you've come to expect from us.
Thank you again for your kind words, and we look forward to working with you in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Good and helpful drivers
Good and helpful drivers
delivery on the day I asked
And for me On a 18ton or smaller rigid lorry so no problems getting to site
Great service
April 26, 2023
Reply from Brick Wholesale
Dear Adrian,
Thank you for taking the time to write such a positive review about our service. We are thrilled to hear that our drivers were helpful and that your delivery arrived on the day you requested.
Thank you for choosing us and we look forward to seeing you shop with us again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
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