⭐️⭐️⭐️⭐️⭐️ Had a really great experience working with Bridges Estate Agents. The whole team was professional and efficient throughout, but I have to give a special shoutout to Matt Parsons — top lad!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Bridges: Independent Local Letting & Estate Agents: Successfully selling, renting & valuing properties since 1991: Aldershot, Ash Vale, Farnborough, Farnham, Frimley, Fleet, Camberley, Hook and Basingstoke.
Contact info
75-77 High Street, GU11 1BY, Aldershot, United Kingdom
- 01252 361550
- eratcliffe@bridges.co.uk
- bridges.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great experience with Bridges and Mel…
A great experience with Bridges and Mel helping us with progressing the sale along.
We would recommend them. Many thanks
ABSOLUTELY DISGUSTING BEHAVIOUR
ABSOLUTELY DISGUSTING BEHAVIOUR , THEY ARE SHYSTERS AND WILL DO ANYTHING FOR MONEY.
THEY TOLD MY SURVEYOR WHO TOLD MY UNDERWRITER THAT THE BUYER WAS NO LONGER SELLING TO ME WHICH WAS AN ABSOLUTE LIE,
Steve was extremely personable
Steve was extremely personable, supportive and understanding of the set of needs we faced in both selling one property and purchasing another. He was always quick to respond to questions and went above and beyond to help us. I cannot recommend Bridges highly enough, they are definitely a company I would use in the future.
Thank you so much Steve and the rest of the team. You were all always very professional and approachable. You made something that could have been very overwhelming manageable.
Excellent service
Excellent service, professional, timely and transparent. Katherine has been extremely helpful, patient and easy to communicate
Proactive approach
Although, found a new home through another estate agent Bridges was proactive to find me one. Particularly big shout out to the Ash branch (Alice). Fast response and knowledgeable about the area and processes involved.
We would like to thank Jasmine and the…
We would like to thank Jasmine and the team at Bridges Estate Agents Farnborough for all their help and hard work in selling our property and getting our desired property in North Wales. We started in January and finished in July. The journey made easier by Jasmine's input, along with the rest of the team.
Our contact at Bridges was Matt…
Our contact at Bridges was Matt Parsons, who dealt with us in a very professional manner, prior, during and after our viewing of our 18th viewing (not all with Bridges). Matt was very empathetic to our situation, having not been successful in a volume number of viewings prior. He responded effectively and efficiently to all our questions and queries, and gave us great support after. He's a very well mannered conscientious individual, and as I have said, professional at all times. We wish him continued success, in his chosen occupation, he is a credit to his profession, thank you Matt from all of us.
Brilliant estate agents (genuinely!)
Melanie at Bridges has been brilliant throughout our house purchase, along with Libby and Matt. Between them, emails and queries get answered instantly, nothing sits waiting around.
When issues came up with the sale they flagged them straight away and pushed to get things addressed.
They are genuine problem solvers who clearly care about getting the right outcome for you, not just closing the deal. Can't recommend this team highly enough
Many thanks,
Adriana & James
Very helpful and friendly service.
Very helpful and friendly service.
Great service
Thanks to Hayley, Petra and the team at Bridges for helping us with our house move. Hayley was exceptional throughout the entire process. Her communication was always clear, prompt, and helpful, and she kept us updated at every stage. Hayley was highly efficient and proactive, making everything run smoothly and taking the stress out of what can often be a complicated process.
Her excellent service and attention to detail really stood out, and she was always willing to help with any questions or queries.
Our experience with Bridges Ash Vale
Our experience with Bridges Ash Vale - Dan, Ben & Alice were very helpful throughout the whole process from the initial appointment, to viewings and to the final offer. An initial offer which was accepted fell through, but the team worked to get more viewings through the door and subsequently secured us another buyer. Service was very good, we were kept in the loop with the condition of the market etc, and always given advice on the best solutions to securing the sale, especially from Dan! Thank you very much.
Dan Jordan and the Ash Vale team
Dan heads up a super team at Ash Vale and was very proactive and consistent with his advice . I was so pleased that we chose Bridges and particularly Dan to guide us through the sale process and where necessary to recommend other relevant professionals along the way. His friendly and approachable manner ensured that he was a pleasure to contact at any stage and I would highly recommend him and his team .
Bridges estate agents Ash Vale
My husband made contact with Ben at Bridges in Ash vale and Ben suggested to view a house after my husband explained what we were looking for.
We fell in love with the house and put an offer in that day, it was excepted and we complete this week! Bridges have been very helpful and supportive, we used bridges in Ash vale many years ago too and have always found this branch to be professional.
Ben has made the process easy and smooth and kept great communication.
Ash Vale and Frimley Branches
Hayley the sales progressor was absolutely fantastic. She went above and beyond when trying to get our sale completed, and kept me informed (even if the news wasn't what I wanted to hear) every step of the way. James and Galiye at Frimley branch were really helpful and proactive. In the last 5 months we have sold 2 houses and bought one through Bridges, and I'd be happy to recommend them
I cannot rate Hayley enough
I cannot rate Hayley enough, she’s been an absolute godsend throughout the whole experience. Always happy and helpful, nothing was too much trouble, always dealt with any worries immediately. She’s an all round lovely lady. We have used bridges before and would definitely use them again
Bridges Estate Agents, Ash Vale.
I have now used Bridges at Ash Vale on the last 3 occasions that I have moved, in 1994, 2013 and 2026. In my experience, they are best Estate Agents in the local area.
On the most recent occasion, Bridges sold my property on the very first day that it was put on the housing market.
My agent, Shaun Sims, is very professional, he has been
helpful and is easy to get on with.
If I ever decided to move again in the future, I would not hesitate to use Bridges again.
Great sales progression
We are very grateful to Mel who handled the sales progression of a difficult transaction for us. She happily put herself in the middle of multi-way communications between various solicitors and maintained a cheery reassuring demeanour at very stressful times. We got there in no small part thanks to her advocacy. Thank you.
The Bridges company is extraordinary…
The Bridges company is extraordinary with prestige and competent employees and professionals in the real estate field, offering the best options in this regard. I preferred Bridges and I am extremely happy I have the property I wanted and I am very happy that everything went very well and very quickly!
Just had an offer accepted on a…
Just had an offer accepted on a property with Shaun at the Ash Vale branch, As a first time buyer i have done plenty of research and only ever read how stressful the process is, Dealing with Shaun has been completely stress free! he has found me the perfect property, given me some amazing advice and has just been an absolute pleasure to deal with, answering my phone calls and responding to my partners emails at any hour of the day, Shaun is most certainly someone who gives estate agents a good name. Could not recommend Bridges Ash Vale and Shaun enough!
Booked two viewings never turned up for…
Booked two viewings never turned up for either on time or actually show the property one of the times didn't even have the keys. Rude don't care avoid.... And the 4.9 Google reviews they proudly have all over their office is false marketing and out of date

Reply from Bridges Estate Agent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







