We are very pleased with our new Mayfair garden table and armchairs. The furniture was well packed on a small pallet. The table was easily assembled using an Allen key (provided). Our interaction with... See more
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88 Lockfield Avenue, EN3 7PX, Enfield, United Kingdom
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Ordered decking furniture for a golf club and was assured that they would be hard-wearing for our needs.
After 2 weeks several tables collapsed.
Someone from Bridgman came out to investigate and told us it was because we were dragging the tables across the decking - unsure where they where they got this information from.
The issue is that they are poor quality. After ensuring that there is absolutely no way that the tables are being dragged there are still tables collapsing.
3 tables were sent back to be repaired. Originally we were going to be charged a repair fee but after escalating this we were charged only the delivery fee.
8 weeks after they were repaired and delivery was paid for we were still waiting for them to be delivered back to us. After chasing this up they admitted that they hadn’t arranged delivery and they were just sitting in their warehouse.
Not a great experience with this company and for the amount of money paid it wasn’t worth it at all.

Reply from Bridgman Luxury Furniture
Sian-Louise provided exceptional service throughout the process of purchasing the Banbury sofa. Many thanks also to Emma at the Wilmslow branch for welcoming us and helping us make our decision.

Reply from Bridgman Luxury Furniture
Great quality products, with exceptional customer service and aftercare.

Reply from Bridgman Luxury Furniture
I have been discussing my purchase of a cushion storage box with Sian-Louise Kapoor and she has been so helpful. Making sure the dimensions are correct for my chair cushions and ensuring that I have a delivery date that is convenient for me and to enable a 2 man crew to assemble the product. Thank you for all your assistance Sian.

Reply from Bridgman Luxury Furniture
We are very pleased with our new Mayfair garden table and armchairs. The furniture was well packed on a small pallet. The table was easily assembled using an Allen key (provided). Our interaction with Bridgman was via email (with Bruno), who was able to provide all the information needed in a timely and efficient manner. All round a great experience.

Reply from Bridgman Luxury Furniture
Great service from Sian. Would recommend using this furniture store.

Reply from Bridgman Luxury Furniture
Bruno was so helpful in enabling us to make a decision, so patient and informative without being at all pushy. Many thanks Bruno. We have decided to store the furniture safely until spring so although we haven’t unwrapped it, it looks well protected

Reply from Bridgman Luxury Furniture
Great customer service with helpful guidance. Delivery and build was equally smooth. We now have a very comfortable corner sofa that is the exact fit for our room ☺️

Reply from Bridgman Luxury Furniture
Emma was very knowledgeable about the products, a very good saleswoman. It was an enjoyable experience.

Reply from Bridgman Luxury Furniture
I can highly recommend Bridgman furniture and their service. I bought my dining set and sofa over a year ago and it has fitted in perfectly in my garden. The quality if excellent and the service I received from Harry the Salesman in the Walton branch and also the staff in Customer Service when I had a small problem has been superb. I had a problem with one of the sofa cushions and they sent me a complete set as a replacement, saying I did not have to send back to old ones. I also had a problem with the cover to the table and chairs last autumn and the sent me a new cover at not extra cost.

Reply from Bridgman Luxury Furniture
Friendly and knowledgeable salesman, Harry ,at walton showroom delivered and assembled on time very happy

Reply from Bridgman Luxury Furniture
A wonderful service, from viewing to installation. Beautiful quality and super comfortable, whilst being stylish and chic. Thank you.

Reply from Bridgman Luxury Furniture
It was helpful to have someone explain what the product to us.

Reply from Bridgman Luxury Furniture
Emma was extremely knowledgeable, helpful and approachable and we felt she gave brilliant guidance in selecting the right sofa for us. We were very pleased with our purchase!

Reply from Bridgman Luxury Furniture
The furniture is beautiful and Mark and Jacob who delivered it to us (in a third floor flat) were very efficient, polite and helpful.

Reply from Bridgman Luxury Furniture
Having seen the range of garden furniture online, we visited the store in Tunbridge Wells. Although we were limited for time, Sian-Louise took time out to provide us with alternatives from the Mayfair and Kensington range. This enabled us to make an informed decision on the more expensive table and four chairs and we're so glad we chose those. They are really fabulous quality and were delivered in a matter of days. Full marks to Sian-Louise and her male colleague for the whole experience. We would not hesitate in recommending the Company, service and the fantastic range of superior quality garden furniture.

Reply from Bridgman Luxury Furniture
I have had my Bridgman garden furniture for a very long time now, and it has proved to be an excellent purchase. The quality is outstanding and, even after many years of use, it is still well worth repairing rather than replacing.
I recently contacted Bridgman about having my table and chair repaired, and I have to say the whole experience has been excellent. Jane could not have been more helpful. She made everything incredibly easy and straightforward, kept me updated throughout and arranged the repair and collection process seamlessly.
In these days of so many large corporate companies, it is especially refreshing to know that Bridgman remains a family-run business and still maintains such high standards of personal service and customer care. That really comes across in the way they look after their customers.
It is also very reassuring to deal with a company that continues to support its products and customers so well, even many years after the original purchase.
I would thoroughly recommend Bridgman to anyone looking for high-quality garden furniture. The furniture itself is beautifully made and built to last, the staff are a pleasure to deal with and the after-sales service has been first class.
A big thank you to Jane and everyone at Bridgman for making the whole process so simple. A genuinely excellent company to deal with.

Reply from Bridgman Luxury Furniture
Bought a lovely outdoor coffee table from their Walton shop. Harry had kindly bought one into the shop and held it for us so we could see it and then make our decision. Rare customer focus and a real shop to see before you buy! Thanks!

Reply from Bridgman Luxury Furniture
Harry was knowledgeable and engaging. He demonstrated the furniture I bought and had detailed understanding of what I needed and the most suitable product to consider. The payment was straightforward and he gave me help too in shifting the furniture to the transport. His follow up communications were excellent. Overall a great buying experience with a professional, very nice guy!

Reply from Bridgman Luxury Furniture
After a lengthy search for good quality garden furniture, I stumbled across Bridgman when scrolling online. I made an enquiry using their message service and received a prompt response from Bruno. I have to say, Bruno’s knowledge of their products is amazing and he has worked with me tirelessly for a few weeks now as we were undecided whether the Kensington or Mayfair would work well in our garden. It is so unusual to find this level of service anywhere! Bruno has the patience of a saint….
We also visited the Walton-On-Thames store to view the stock and found Harry to be extremely helpful. His knowledge is also exceptional and he liaised well with Bruno, so together we felt very well supported.
The quality of the garden furniture is excellent. It’s robust, stylish and there is a good focus on its longevity with a good after care service available too.
Thank you Bridgman and a huge thank you to Bruno and Harry.

Reply from Bridgman Luxury Furniture
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