We bought the mirror for our daughter but the lights did nok work. Bright Beauty Vanity sent a new mirror before we returned it and our daughter received a new one two days after. We are very satisfie... See more
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Review summary
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Reviews shaping this summary
Bought a velvet pink vanity chair. Perfect condition was just like picture easy to assemble. Very happy with my purchase. Delivery extremely fast .
I bought from Bright Beauty a dressing table, it came damaged, when I contacted customer service they could not have been more helpful and understanding. My damaged goods were replaced and I now have... See more
Wonderful products with professional quality! Top packaging and prices in line with their state of the art level.
Company details
Written by the company
Bright Beauty Vanity is a Dutch owned and operated business established in 2018. Today Bright Beauty Vanity is the number one seller of make-up mirrors and tables in Europe. Our mirrors are used by make-up artists, in beauty salons and backstage at events like the Eurovision Song Contest. We offer only the most unique and high quality make-up mirrors and tables, this is what sets us apart from other establishments. We always choose quality over quantity.
Contact info
Stobbeweg 2, 2461 EX, Ter Aar, Netherlands
- 085 - 130 3853
- customercare@brightbeautyvanity.com
- brightbeautyvanity.com
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 2 weeks
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What a perfect solution
What a perfect solution. The mirror dis not work anymore. And we have received it just 2 months before. Without any problem they surprised me to send a new mirror as replacement. Only 1 thing; communication 3 stars. Needs to improve.
April 2, 2024
Unprompted review
Reply from Bright Beauty Vanity
Hi,
Thanks for the review. Very nice to hear that the problem has been fixed.
- Team Bright Beauty Vanity
Quick and safe
March 10, 2024
Reply from Bright Beauty Vanity
Hi,
Thanks for the review, enjoy your purchase.
- Team Bright Beauty Vanity
Very happy with the speed of delivery…
Very happy with the speed of delivery and quality of the product!
March 10, 2024
Reply from Bright Beauty Vanity
Hi,
Glad to hear that you are satisfied with our service and products. Hope you enjoy your purchase.
- Team Bright Beauty Vanity
Everything went great and the mirror is…
Everything went great and the mirror is absolutely perfect!!
March 9, 2024
Reply from Bright Beauty Vanity
Hi,
Thanks for the review, enjoy your mirror.
- Team Bright Beauty Vanity
The quality of the product is above my expectations
The quality of the product in person is above my expectations. I also like the option to choose the light tone as well as the intensity. I am really satisfied with the mirror :).
March 7, 2024
Reply from Bright Beauty Vanity
Hi
Very nice to hear that you are so satisfied with the quality of our products and have lots of fun with the mirror 🤍
- Team Bright Beauty Vanity
Anastasia XL Vanity Mirror
Delighted with the vanity mirror Anastasia XL. It's fabulous and definitely exceeded our expectations. It looks amazing in my daughter's bedroom. The mirror is really good quality and it was really well packaged for delivery to Ireland.
February 29, 2024
Reply from Bright Beauty Vanity
Hi,
Thanks for the review. How nice to hear that you are so satisfied with our products. We wish your daughter lots of fun with the mirror.
- Team Bright Beauty Vanity
The product arrived broken
The product arrived broken, with the mirror cracked and after 3 days I am still waiting for a reply regarding a solution.
*Fast forward, as they had replied to me with their message below, here are the facts:*
- I reported the broken mirror last March 13, and replied to them using the form, attaching pictures of the broken item. In fact, until today, I had repeated the process three times, and attached the sets of pictures of the broken mirror on two different occasions already.
- as of today, March 22, I still dont know what I need to do in order to have a refund for this damaged item. Do they want it back? Any preferred shipper? Last March 18 I specifically asked these questions so that we may move forward with the order, and had asked what the next steps were. It is a mirror that cracked everywhere during shipping so it is questionable whether they want this item back to proceed. Where to ship of this is their requirement? I had asked, but no reply.
I messaged with Coraline, Arianne, and at some point received a reply in Spanish and just yesterday was asked to fill in the form again to attach the pictures.
I am not sure what they are referring to in their reply below, as it is very clear that you need to fill the form for customer issues.
Frankly speaking, It is perhaps simpler to purchase the item again than to receive a reply or solution from the company, but out of principle, this is not the correct way to proceed.
March 4, 2024
Reply from Bright Beauty Vanity
Hi,
Unfortunately, you did not respond to our message in the return form, so we were unable to help you further.
- Team Bright Beauty Vanity
Arrived in perfect condition & within…
Arrived in perfect condition & within specified time
March 1, 2024
Reply from Bright Beauty Vanity
Hi,
Thanks for the review, glad you are so satisfied and have fun with your purchase.
- Team Bright Beauty Vanity
Service client au top
February 22, 2024
Reply from Bright Beauty Vanity
Bonjour,
Nous sommes ravis d'apprendre que vous êtes satisfait de notre service clientèle et de nos produits. J'espère que vous apprécierez votre achat.
- Team Bright Beauty Vanity
Excellent service
Excellent service , product ( a mirror with lights ) arrived in perfect condition. The quality is excellent .
November 24, 2023
Reply from Bright Beauty Vanity
Hi
Thank you so much for the review and have fun with your purchase!
- Team Bright Beauty Vanity
The mirror is so good
The mirror is so good, my daughter is so happy about her gift and everything went well with the delivery ☺️👍
January 30, 2024
Reply from Bright Beauty Vanity
Hi,
Thank you for taking the time to write a review. We hope your daughter enjoys using the mirror.
- Team Bright Beauty Vanity
Amazing Lights!
My daughter was very happy with her new mirror, it's just like she wanted it to be. USB - charge port was a positive surprise we didin't notice before ordering.
January 29, 2024
Reply from Bright Beauty Vanity
Hi,
Thank you for taking the time to write a review. We hope your daughter enjoys using the mirror.
-Team Bright Beauty Vanity
i love it
i have recieved my mirror today, and i love it. But i am giving it 4 stars because i preordered it, but it was my mistake.
January 28, 2024
Reply from Bright Beauty Vanity
Hi,
Thanks for the review! Have fun with the mirror!
- Team Bright Beauty
Very impressed
Hadn’t heard of the website before so was a little sceptical however I was completely wrong
The order was shipped immediately and received shortly after
Quality of the mirror is great
We used the stand and plug in function and it works perfectly with a couple of different settings as well as a usb port
February 13, 2024
Reply from Bright Beauty Vanity
Hi,
Thanks for the review. Have fun with the mirror!
- Team Bright Beauty Vanity
Received a damaged product
Received a damaged product, but the procedure for returning, was smooth immediate and without problems. Received another product a few days later - this time with no damage. A+ experience
February 19, 2024
Unprompted review
Reply from Bright Beauty Vanity
Hi,
Thanks for the review. Great to hear that you are so satisfied. Have fun with the mirror.
- Team Bright Beauty Vanity
Reply from Bright Beauty Vanity
Hi,
Thank you for the review!
- Team Bright Beauty Vanity
Absolutely Perfect
I ordered the Bright Beauty Vanity Namira rotatabIe(white) at first I was quite nervous when ordering this and unsure if the delivery was going to arrive in Ireland in one piece 😬 so anyway took the chance and ordered it on the Sunday it arrived by Wednesday by DPD courier and absolutely perfect, my daughter is over the moon with it and at half the price so I am too, will definitely order from this company again and highly recommend. It does have a 2 pin plug as I see on some reviews that people wasn't happy with that but works 100% with a shaver plug no problem 😁 Thanks so much Bright Beauty Vanity. would have uploaded picture but unsure how too
February 11, 2024
Reply from Bright Beauty Vanity
Hi,
Thanks for the review. We wish your daughter lots of fun with her mirror.
- Team Bright Beauty Vanity
Great service
Great service , delighted with my purchase, good quality, and very speedy delivery 👍🙂
February 11, 2024
Reply from Bright Beauty Vanity
Hi,
Thanks for the review. Glad you are so satisfied with our service and quality! Have fun with the mirror!
- Team Bright Beauty Vanity
Reply from Bright Beauty Vanity
Hi,
Thanks for the review!
- Team Bright Beauty Vanity
Reply from Bright Beauty Vanity
Hi,
Thanks for the review! Glad you are satisfied with our service and products.
- Team Bright Beauty Vanity
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