Brighter Made Reviews 361

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

There seems to be no answer when requesting a replacement for a faulty night light...I have now written to them 3 times and have still not received a reply. Very odd customer service, unfortunately.

Rated 5 out of 5 stars

We originally bought a personalised light as a gift for our Granddaughter. It was stunning, so much better than expected. Offering a wonderful glow to her room, perfect for her bedtime routine. Be... See more

Rated 3 out of 5 stars

Lovely product, just as advertised, very prompt delivery. Was annoyed to be charged a shipping cost when the offer said free shipping so I've contacted the company. If they don't sort it I'll have t... See more

Rated 5 out of 5 stars

I’ve placed two separate orders with Brighter Made and couldn’t be happier with both of them. Both lots of parents to who the gifts were given to were very pleased and impressed with the workmanship... See more

Company details

  1. Gift Shop

Written by the company

BrighterMade™ Personalized Night Lights. Transform your child’s room into a magical dreamland that’s filled with restful slumbers and a whole lot of love! Let our personalized night light lull your child to sleep


Contact info

3.7

Average

TrustScore 3.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was easy to place order

Was easy to place order. Time from ordering to deliver was quick. Very happy with product. My daughter is going to love her personalised nightlight.

November 9, 2022
Unprompted review
Rated 1 out of 5 stars

No wall plug/10 day shipping time

10 day shipping time
Most important this night light comes with a very short USB cord, not a wall plug so it cannot be plugged into a wall. Did not see this information on their website! Now I need to go buy a plug and extension cord to go along with this gift which will look pretty tacky!

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Beautifully packaged night light

Beautifully packaged night light. The personalisation is perfect. Can’t wait to gift it to my niece. It looks amazing when plugged in. Only saw this company on Facebook but so happy I ordered from them.
Thank you.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Very easy to order and pay, very reasonable delivery (within 7 days from memory) and the product was lovely, very happy with my purchase as a gift for a friend’s daughter.

September 4, 2022
Rated 2 out of 5 stars

Really disappointed with the lack of service from this company.

I purchased 2 nightlights for my Daughters which I absolutely love. Just recently the LED base on both lights have stopped working. I have emailed the Customer Services team twice now and still have not received a response.
Considering these are not meant to be throw away items, I expected them to last longer than 10 months. Really disappointed with the lack of service from this company.

October 26, 2022
Unprompted review
Rated 1 out of 5 stars

Sadly my order never arrived

Sadly my order never arrived, even though I received and email saying that my order had arrived.
I also emailed the same day and the day after and never received a response.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful

A little bit smaller than i thought but very nice. I ordered 2, one for my baby and one for my friend. Shipping was faster that it said on the order. Very nice

October 11, 2022
Unprompted review
Rated 1 out of 5 stars

No response

I received my light in good time but there was a few issues with it. I sent A message through the website, a message on instagram and an e mail. This was 3 weeks ago and still I haven’t received a response!

September 13, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look