The whole process of signing up etc was smooth and stress free. I was approved, received my products with clear instructions and began the injections. Three months late, I’ve lost 26 lbs following... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Signing up was very easy, doctor visit was with in 24hrs, the medication came very quickly, everything was clearly labeled, there were plenty of supplies, it was all packaged very well not a chance of... See more
Company replied
Speaking from a customer support experience I give brightmeds 5 ⭐️. I was with a different company which at some point clearly moved over to AI assistants. I had hit a plateau and repeatedly asked to... See more
Company replied
BrightMeds has been easy to work with. The application and determination processes went smoothly. The medication arrived quickly and had clear directions for use. I’ve seen steady progress in my weigh... See more
Company replied
Company details
Written by the company
Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Contact info
United States
- brightmeds.com
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The customer service was outstanding
The customer service was outstanding! They quickly solved all of my issues in an instant. I highly recommend this company
September 17, 2026
Unprompted review
Reply from Brightmeds
Thank you for the wonderful review! We’re happy to hear our team was able to quickly address your concerns and make the process easier for you. We truly appreciate your recommendation and your trust in Brightmeds!
This company has the best customer…
This company has the best customer service! I have gone through other companies and I cannot say the same. I also appreciate Brightmeds cost!!
September 17, 2026
Unprompted review
Reply from Brightmeds
Thank you so much for your kind words and review! We’re thrilled that you’ve had such a positive experience with our customer service and appreciate you recognizing our affordable pricing. It means a lot to have you as part of the Brightmeds community!
Tirzepetide 3 weeks in
About 3 weeks in and have lost about 9 pounds. Tirzepetide has helped curb my appetite. Still on starting dose of 10ml a week.
September 17, 2026
Unprompted review
Reply from Brightmeds
Thank you for your review! We’re so glad to hear you’re already seeing progress and that your treatment has been helping with appetite control. We appreciate you sharing your experience and look forward to supporting you along the way!
Reply from Brightmeds
Thank you for sharing your feedback! We’re glad to hear you received a quick response from our team. We appreciate you choosing Brightmeds and look forward to continuing to provide you with helpful and responsive service!
Customer service is fantastic
Customer service is fantastic! Very happy with my decision to choose Brightmeds. Would highly recommend!
August 14, 2026
Unprompted review
Reply from Brightmeds
Hi Shawna,
Really glad to hear that! Picking a healthcare team is a big deal, so it's awesome knowing you feel good about going with Brightmeds.
Thanks a lot for taking the time to leave a recommendation, we're glad to be working with you!
- The Brightmeds Team
I have lost 65 pounds with the support…
I have lost 65 pounds with the support of the Brightmeds team. My patient coordinator, Nema, responds quickly to questions. They listen and go the extra mile to ensure the medication is delivered on time so there are no gaps in my treatment. Outstanding customer service with Brightmeds.
September 16, 2026
Unprompted review
Reply from Brightmeds
100 pounds in 16 months is an incredible achievement! congratulations! We're so happy for you!
Staying dedicated and keeping up with your nutrition and exercise through a surgery hiatus shows serious commitment to your health. We are honored to be a part of your journey, and we’re right here cheering you on as you cross those final finish lines. Thank you so much for sharing your story with us!
Thank you, Sharon
- The Brightmeds Team
100 pounds lost!
Brightmeds have been instrumental in my weight loss journey. To date I have lost 100 pounds over 16 months. There was a few months that I had to go off of it because of a surgery. But I continued to eat right and exercise to a certain extent. I am continuing my journey as I would like drop a couple more pounds. I would have never been able to lose the weight without Brightmeds!
September 16, 2026
Unprompted review
Reply from Brightmeds
Hi there!
00 pounds in 16 months is an incredible achievement—congratulations!
Staying dedicated and keeping up with your nutrition and exercise through a surgery hiatus shows serious commitment to your health. We are honored to be a part of your journey, and we’re right here cheering you on as you cross those final finish lines. Thank you so much for sharing your story with us!
- The Brightmeds Team
Reply from Brightmeds
Appreciate it!
We always try to keep things simple and quick on our end, so it's awesome to know that was your experience. Thanks a lot for leaving us a note!
Thank you, Brenda!
Doctor contact was ify
The price was $299 a month. I had been on GLP1 for a year and a half but stopped seeing movement for the last 9 months. I kept asking questions, filled out the monthly form saying I wasn't losing, explained my diet, but never got a real response, just that my meds were being shipped. Then there was an issue with my card being expired. I updated it and waited. I reached out a week later asking what the hold up was and it took a few days to get a response. I decided to just cancel my subscription and the next day the payment was processed. I reached out again and I did get it refunded. I decided to try another company at half the price.
September 15, 2026
Unprompted review
Reply from Brightmeds
Thank you for taking the time to share your experience. After reviewing your account and your communication with our customer support team, we confirmed that we missed following up on your request to receive additional information from your doctor. We appreciate you bringing this to our attention, as it allows us to identify where we fell short and take steps to ensure this does not happen again in the future.
After you contacted us regarding your refund, our team reviewed your account and investigated the concerns you raised. Following our review, we attempted to reach out to you directly to provide additional clarification, but unfortunately, we were unable to get in contact with you.
We understand your decision to explore another option, and if you ever decide to return to Brightmeds, we would be happy to help. We appreciate you bringing your experience to our attention and wish you all the best moving forward.
Great experience with Brightmeds
Great experience with Brightmeds! They are fast, reliable, and always on time! I would recommend them to anyone looking for this type of service!
September 13, 2026
Unprompted review
Reply from Brightmeds
Adam, we're smiling reading this! Dependability matters, and it's rewarding to know our service has been consistent for you. Thank you for the trust and for sharing your experience with others!
We don't take it lightly!
- The Brightmeds Team
Courteous and friendly response and no…
Courteous and friendly response and no stress resolution...thanks
September 12, 2026
Unprompted review
Reply from Brightmeds
Hi Valerie,
Keeping things simple and treating people right is always our priority, so we’re glad the team got everything sorted out smoothly for you. Appreciate you taking a second to leave a note.
We're here whenever you need us next!
- The Brightmeds Team
not honoring their promotional pricing
not honoring their promotional pricing.
Get you to sign up on a first month rate, then increases the rate by $100 the next month after you paid for the second treatment. then want to add another $100 after the seconnd payment was allready processed.
September 14, 2026
Unprompted review
Reply from Brightmeds
Hi Francois,
We appreciate you sharing your experience so we could take a look at your account.
Our team reviewed your file and made sure your billing is resolved. We reached out directly with the exact pricing details available in your state so there is clear transparency around all refill options.
If you have any remaining questions or need any further assistance, please feel free to contact us directly at support@brightmeds.com—we're always happy to help.
- The Brightmeds Team
Positive
I have a had a successful overall experience using Bright Meds. Physicians and team representatives are extremely communicative, thorough, and I have received top care and treatment using their services. Over a period of two years, I have experienced positive results and would recommend.
September 12, 2026
Unprompted review
Reply from Brightmeds
Hi Charlotte,
Results over a two-year stretch speak louder than anything else!
Keeping our providers accessible and the care details locked in is always the goal, so it’s awesome knowing that standard has held up for you long-term. We really appreciate the shoutout and the recommendation!
Thanks for riding with Brightmeds!
- The Brightmeds Team
I had no problem with bright meds…
I had no problem with bright meds whatsoever. It was a good experience. But unfortunately, now that I’m retired I can’t afford the cost. I will have to change pharmacies.
September 1, 2026
Unprompted review
Reply from Brightmeds
Hi Debbie,
We totally get it. Managing costs on a fixed budget in retirement is super important, so we’re really glad we could help transition you to one of our other partner pharmacies for a better rate.
It’s great to hear your experience with Brightmeds has been smooth across the board, and we’re happy to keep making things as easy as possible for you.
Thanks for sharing your feedback and sticking with us!
- The Brightmeds Team
I am impressed with the responsiveness…
I am impressed with the responsiveness of Brightmeds staff. Every time I reached out with a question/concern I got a response, even on weekends. Honestly I have not experienced such excellent customer service with any of the other companies I have dealt with. They met/will meet expectations that we use to count on.
September 11, 2026
Unprompted review
Reply from Brightmeds
Hi Jill!
Weekend support for the win!
Knowing we stood out compared to other companies you've used is huge for us. We know health questions don't strictly happen Monday through Friday, so our team makes it a point to stay responsive whenever you need clarity.
Thanks a ton for the incredible compliment and for letting us exceed your expectations!
- The Brightmeds Team
Zoe was so knowledgeable
Zoe was so knowledgeable; she walked me through the process from approval to shipment and eased my mind about any challenges.
September 11, 2026
Unprompted review
Reply from Brightmeds
Hi Beth,
Thank you for this wonderful review! We're so glad Zoe was able to guide you through the entire process and put your mind at ease—but honestly, it's patients like you who make our work so rewarding. Your trust and patience throughout the journey mean everything to us. We'll be sure to share your kind words with Zoe—she'll be thrilled!
- The Brightmeds Team
Brightmeds allowed me to get…
Brightmeds allowed me to get tirzepatide. I was able to lose 47 pounds over 18 months. This weight loss changed my life. I have osteoarthritis in my right knee, but I no longer have pain with walking and can walking normally. My self-image has vastly improved and I once again enjoy shopping and wearing clothing. I have recently taken up golf - and before all my activities took place inside, and usually sitting down. There were some hickups with deliveries, but their customer service got the incidents straightened out so I could receive my medication. Many, many thanks for my changed life.
September 1, 2026
Unprompted review
Reply from Brightmeds
Pam, thank you for this heartfelt review! It's incredible to hear how far you've come—less knee pain, more confidence, and a new passion for golf. We know delivery hiccups can be frustrating, so we're glad our team was able to resolve them and keep your medication on schedule. Your story is exactly why we're here.
Congratulations on your changed life!
- The Brightmeds Team
Great experience
Great experience. Customer service is super fast. Love the online chat!
September 9, 2026
Unprompted review
Reply from Brightmeds
Love this feedback! We know how much convenience matters, so it's great to hear the online chat has been a highlight of your experience. Thanks for choosing us—we're here whenever you need!
Thank you so much!
- The Brightmeds Team
Reply from Brightmeds
Kim, thank you! We're so glad our team could provide quick and helpful support when you needed it. We appreciate you taking the time to share this!
- The Brightmeds Team
I have had great service
I have had great service! I had many questions and sent many emails. They were always answered and I was given the needed help. I highly recommend this service. I’m just starting this journey and feel it will be successful.
September 6, 2026
Unprompted review
Reply from Brightmeds
Hi Dena,
We love hearing this—thank you! Knowing that our team was able to answer all your questions and make you feel supported means the world to us. We're excited to see where this journey takes you and are honored to be part of it. You've got this!
- The Brightmeds Team
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