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Safe Gas Plumbing & Electrics Reviews 

727
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided from start to finish, highlighting the professionalism and efficiency of the work. Many also commend the staff for being knowledgeable, friendly, and courteous, making interactions pleasant and productive. Reviewers frequently note the remarkably quick response times, with engineers often arriving promptly to address issues. Furthermore, people appreciate the valuable advice offered by the engineers regarding heating systems and other problems. The work is often described as thorough and efficient, ensuring a complete and satisfactory resolution for various needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and friendly.... See more

Response time

Customers had positive experiences with response times, consistently reporting swift and prompt service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from beginning to end of the job. Very easy to arrange an appointment via telephone. Mark visited to assess the problem we had with C/H boiler. He was able to quickly pinpoint the... See more

Company replied

Rated 5 out of 5 stars

Just had my first yearly service of my boiler. (which safe gas installed last year) The engineer was knowledgeable and extremely efficient. Really respect your home. He automatically took his shoes o... See more

Company replied

Rated 5 out of 5 stars

Had a new boiler installed by Safe Gas over a year ago and service was excellent. Have just had annual service done by them and again excellent service. I was given a 4 hour slot and engineer inform... See more

Company replied

Rated 5 out of 5 stars

We asked them to conduct an EICR, Gas survey and Plumbing survey for a property we were in the sales process for. The price seemed reasonable, it was only a few days until an engineer could visi... See more


Company details

  1. Gas Engineer
  2. Air Conditioning Contractor
  3. Electrician
  4. Gas Installation Service
  5. Heating Contractor
  6. Plumber

Written by the company

We are Brighton & Hove's award-winning boiler installers, specialising in all aspects of heating, cooling, electrics & plumbing. Since starting the business 12 years ago we have strived to become the best in the area by providing an efficient, friendly and competitive service. As your local plumbers we are able to offer emergency same day plumbing repairs as well as routine plumbing maintenance. We cover Brighton, Hove, Haywards Heath, Worthing, Lewes and surrounding areas. At Safe Gas we are looking forward to a greener future. From hydrogen ready boilers to heat pumps we can advise on and install the perfect green heating solution for your home. As Worcester Bosch accredited installers with over 20 years experience, we are able to offer up to 12 years parts and labour warranty on every Worcester Bosch boiler we install. We also offer a wide variety of finance options with Novuna finance, including 0%. All of our engineers are trained to meet the highest industry standards and we pride ourselves on the excellent feedback we receive from happy customers every day.

Free Boiler Quotes

Same day quotes and emergency boiler installations

Same day quotes and emergency boiler installations
If you are without heating and hot water we aim to be with you the same day. Our site surveys are always free and we believe a home visit is the best way for our engineers to design a system that perfectly suits you and your lifestyle.

Contact info

4.9

Excellent

TrustScore 5 out of 5

727 reviews

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4.9

All reviews

(727)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliability good.

November 7, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your five star review Stephen. We really appreciate it.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Booked after being let down by another…

Booked after being let down by another company. Great service and I wouldn’t hesitate to use them again.

October 5, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you very much for your kind review. We were happy to assist.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

I contacted Safe Gas as I wanted an inspection of a water tank

I contacted Safe Gas as I wanted an inspection of the water tank at a property I am buying. Not only did they inspect the water tank, but they also, without my asking, inspected the boiler and the gas hob. I was very impressed as I hadn't even mentioned these. Communication was quick and professional; everyone was very friendly and helpful, and I think the standard charge was very reasonable. I have no hesitation in recommending Safe Gas and would definitely use them again if needed.

October 4, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your very kind review Shelley. We really appreciate your feedback.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Always great service

September 19, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you very much for your five star review Amanda. We are pleased you were happy with our service.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Highly recommended

Always very quick, helpful and professional, this company have installed and maintained my boiler over the last five years. Recently they were most helpful in completing the paper trail for my impending house move, and I will be using them again in my new home.

September 12, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review Katherine. We really appreciate it.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Great service and friendly staff

Great service and friendly staff, from the people I spoke to on the phone, emailed and who did the work on the boiler. All very helpful and very efficient.
Will be using them again.

September 8, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your five star review Daniel. We are pleased you were happy with our service.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Totally Trustworthy and Professional

This is the third boiler they have fitted for my family. I can't fault them. They turn up on time are always polite and helpful and their work is carried out to a very high standard. They even helped me out sort out a builder when I needed a quick (non plumbing) repair to be made,

August 15, 2022
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review Nick. We really appreciate it.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Safe Gas installed my boiler 9 years…

Safe Gas installed my boiler 9 years ago and have serviced it every year since. They always do an excellent job, arriving on time and leaving everything tidy. I would not hesitate to recommend this firm to anyone needing a good, reliable heating engineer and plumber.

August 11, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review and recommendation. We really appreciate it.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

This is the third year we have had an…

This is the third year we have had an annual service and we are very pleased. Would highly recommend the company.

August 11, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you very much for your kind review Jenny.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Great service

Great service from booking the appointment to the engineer coming round and servicing our 10yr + boiler and no additional charges. First time customer and will be a regular going forwards

August 11, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review Rebecca :)

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Very efficient

Very efficient – phoned about broken on boiler on the Monday, had new one fitted and working by Friday!

August 10, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you very much for your kind review Chris. We were happy to assist with your new boiler installation.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Great service all round

Great service all round, from the helpful staff that I spoke to on the phone, to Paul, the engineer that came and diagnosed the fault with our boiler. I would have been happy to have you repair the boiler, the only reason I didn’t was because the manufacturer agreed to repair it at a lower cost. But I will certainly contact you again for any plumbing/heating issues I have.

August 10, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review Vicky. We really appreciate your feedback and look forward to working for you again in the future!

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Great service

Was in time, done job fast and brilliant!

August 9, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review Natalia :)

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Great service

The engineer was very knowledgable and answered all my questions clearly. He did a tidy job and gave advice regarding trying to make economical use of my boiler which is very useful at this moment in time! Great service thanks. ⭐️⭐️⭐️⭐️⭐️

July 27, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you very much for your kind review Alan :)

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Efficient and professional service from a great team

Recently had a new boiler fitted by Tomacz and team at Safe Gas and can't praise them enough. They arrived on time, did the job cleanly and efficiently with as little disruption as possible, and left the place clean and tidy afterwards. Highly recommend.

July 11, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you very much for your kind review and feedback which I will pass on to Tom and the team.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Reliable & Trustworthy.

From arranging the appointments,
always arriving on time, advising on appropriate options and sorting the problem out (shower plumbing) - everything done as you would hope. Not my usual experience.
Highly recommend for reliability, trust, friendliness, promptness and competence.

July 7, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review Tim. We were very happy to assist.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Excellent

Very fast, check and fixed the boiler on the same day. Friendly, and honest advice given.

June 1, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your five star review! We really appreciate your feedback.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Great service

Great service. Price as quoted

May 27, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you very much for your five star review. We really appreciate it.

www.brightonplumbers.co.uk

Rated 5 out of 5 stars

Gas safe have been great to deal with…

Gas safe have been great to deal with at all stages of work. From the initial quotation to arranging and carrying out works they have been quick, efficient and a pleasure to deal with. I wouldn’t hesitate to recommend them.

May 26, 2022
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you very much for your kind review and recommendation.

www.brightonplumbers.co.uk

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