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Safe Gas Plumbing & Electrics Reviews 

727
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided from start to finish, highlighting the professionalism and efficiency of the work. Many also commend the staff for being knowledgeable, friendly, and courteous, making interactions pleasant and productive. Reviewers frequently note the remarkably quick response times, with engineers often arriving promptly to address issues. Furthermore, people appreciate the valuable advice offered by the engineers regarding heating systems and other problems. The work is often described as thorough and efficient, ensuring a complete and satisfactory resolution for various needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and friendly.... See more

Response time

Customers had positive experiences with response times, consistently reporting swift and prompt service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from beginning to end of the job. Very easy to arrange an appointment via telephone. Mark visited to assess the problem we had with C/H boiler. He was able to quickly pinpoint the... See more

Company replied

Rated 5 out of 5 stars

Just had my first yearly service of my boiler. (which safe gas installed last year) The engineer was knowledgeable and extremely efficient. Really respect your home. He automatically took his shoes o... See more

Company replied

Rated 5 out of 5 stars

Had a new boiler installed by Safe Gas over a year ago and service was excellent. Have just had annual service done by them and again excellent service. I was given a 4 hour slot and engineer inform... See more

Company replied

Rated 5 out of 5 stars

We asked them to conduct an EICR, Gas survey and Plumbing survey for a property we were in the sales process for. The price seemed reasonable, it was only a few days until an engineer could visi... See more


Company details

  1. Gas Engineer
  2. Air Conditioning Contractor
  3. Electrician
  4. Gas Installation Service
  5. Heating Contractor
  6. Plumber

Written by the company

We are Brighton & Hove's award-winning boiler installers, specialising in all aspects of heating, cooling, electrics & plumbing. Since starting the business 12 years ago we have strived to become the best in the area by providing an efficient, friendly and competitive service. As your local plumbers we are able to offer emergency same day plumbing repairs as well as routine plumbing maintenance. We cover Brighton, Hove, Haywards Heath, Worthing, Lewes and surrounding areas. At Safe Gas we are looking forward to a greener future. From hydrogen ready boilers to heat pumps we can advise on and install the perfect green heating solution for your home. As Worcester Bosch accredited installers with over 20 years experience, we are able to offer up to 12 years parts and labour warranty on every Worcester Bosch boiler we install. We also offer a wide variety of finance options with Novuna finance, including 0%. All of our engineers are trained to meet the highest industry standards and we pride ourselves on the excellent feedback we receive from happy customers every day.

Free Boiler Quotes

Same day quotes and emergency boiler installations

Same day quotes and emergency boiler installations
If you are without heating and hot water we aim to be with you the same day. Our site surveys are always free and we believe a home visit is the best way for our engineers to design a system that perfectly suits you and your lifestyle.

Contact info

4.9

Excellent

TrustScore 5 out of 5

727 reviews

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4.9

All reviews

(727)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

We called Safe Gas Plumbing & Electrics because of an active leak to the flat below. Mark came out the next day to check, he was very helpful but unfortunately our boiler was ancient and there was nothing to do but replace it. We really appreciated Mark thinking outside the box and not insisting we need scaffolding to replace the boiler flue as this would have caused us not to have heating/hot water for several more days. We got an appointment to replace the boiler the very next day, and the team worked non-stop to finish it within the day. They left the place spotless as if the boiler just magically replaced itself. George also fixed our bathroom drain which he noticed wasn't draining correctly which we found very considerate!

January 23, 2025
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback Nora, we really appreciate it.

Rated 5 out of 5 stars

From the first call it was all sorted

From the first call it was all sorted, great communication thru out the whole experience. Had an investigation about loss of pressure to boiler, new boiler needed and quote was dealt with quickly and install was done when arranged and the install was done clean and very tidy. Will use then again if ever needed.

January 17, 2025
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback, we really appreciate it

Rated 5 out of 5 stars

Outstanding service

Outstanding service. I will definitely be using Safe Gas again and recommend highly. The team were very responsive, efficient and courteous.

January 8, 2025
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback!

Rated 5 out of 5 stars

The rockstars of plumbing

The rockstars of plumbing. Depths of winter, check. Boiler breaks and flue leaks, check. Sad and cold teenagers, check.

Called Safe Gas on the Monday and by close of play Thursday have new flue, new boiler, new Hive thermostat, a smart little 0% finance plan and all fitted by a merry crew of very nice humans who if there is just one regret, I didn't supply with enough tea.

Warm house, happy teenagers, peace of mind, 10 yr warranty. Check.

January 17, 2025
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Hi Emma - thank you so much for your lovely review. We're very glad to be crowned 'the rockstars of plumbing', and even more pleased to hear that the house is warm and the teens are happy! We look forward to hopefully working with you in the future.

Rated 5 out of 5 stars

Safe Gas experience

Just moved into a new property just before Christmas. The boiler in the property was old and was not working. Even worse it had to be moved from an inside cupboard to an outside wall. A big job. Phoned Safe Gas as i used them at my old address. Mark came out straight away. And got the job started in a few days. Was not sure anyone would work before xmas. As most workers have a 2 week Xmas holiday break. was very worried about the aftermath. Just had a new carpet laid. Should not have worried. When they left you would not know they had been there. Apart from a boiler on the wall. Would definitely recommend this company.

December 19, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Hi Joan, thank you very much for your kind review. We greatly appreciate that you kept us in mind for this job following your house move and are thrilled that you are happy with our service.

Rated 5 out of 5 stars

5 Star Service

Having been without heating and hotwater for 4 days despite having a Home care contract with our supplier we were let down very badly.
However upon deciding to go else where we found Safe Gas and Plumbing , and oh boy what a difference.
From the first call to their office to the new boiler being fitted within a couple of days it was 5star first class service.
Thank you Mark and all the team !

December 23, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you, Mr. Smith, for your kind review - we are so pleased to hear you are happy with the service provided.

Rated 5 out of 5 stars

Our boiler broke just before Christmas…

Our boiler broke just before Christmas and the parts are obsolete. I contacted Mark and he came out to give us a quote for a new boiler. It was a tough job as all the pipework needed redoing and the flue repositioned. Despite this and Christmas he managed to organise a team with roofer to come out today. They arrived at 7.30am and didn't leave until the job was finished at 5pm. We thought wed next without hot water and heating u til the new year but Mark and his team and George were so efficient and professional. I would highly recommend this company.

December 27, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you very much for your kind review - we are very pleased to hear you are happy with the level of service provided, and greatly appreciate your custom.

Rated 5 out of 5 stars

Excellent

Excellent, fast, efficient service provided at reasonable cost. Would highly recommend.

December 10, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you, Lawrence, for your kind feedback. We are very pleased to hear that you are happy with the service provided.

Rated 5 out of 5 stars

Professional service

Had email from Safe Gas, to say Service was due. We have always had this company as they put in. I thought this service was the best we’ve had . This year we feel it was better. Took their time, not rushed. Absolutely recommend the engineer we had.

November 29, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Hi Suzanne, thank you for your kind review - we are very pleased to hear that you are happy with the service completed by Sam.

Rated 5 out of 5 stars

Affordable friendly and efficient

I had been putting of having a replacement shower fitted thinking the task of replacing my elderly unit would be both complicated and expensive. But George, Alex and Mark took on the task and made a very neat and tidy installation together with replacing the equally old wash basin taps in less than 3 hours - and all at a reasonable cost. I will use this company again when the next plumbing job comes up.

October 25, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

We really appreciate your feedback, and are very pleased to hear you are happy with the service we provided. On behalf of all the team, thank you for using Safe Gas.

Rated 5 out of 5 stars

Fitted a new boiler for us

Fitted a new boiler for us. Quickly, painlessly and with minimum disruption. Great service. Will definitely continue using them and would recommend them to anyone.
Thanks!

October 10, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Hi Tony, thank you very much for your kind review. We appreciate your custom and look forward to working with you in the future.

Rated 5 out of 5 stars

professional, efficient and punctual

I was struggling to find plumber, and gas engineer to refit the restaurant kitchen that I have recently taken over and suddenly bumped into this place which is about 1 minute away from me and I am so glad that I decided to go with them.
They are punctual, friendly, efficient and professional. Finished the job on time and did a fantastic job. I would highly recommend them for all your plumbing, gas and electric jobs. Thanks to Mark and his team.

August 21, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you, Kanthi, for your kind feedback

Rated 5 out of 5 stars

Very prompt and professional response…

Very prompt and professional response by Safe Gas and Plumbing. They came to the property quickly, diagnosed the problem and installed a new boiler the next day. They made sure everything was working properly and organised for a new meter and regulator to be installed free of charge.

August 2, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you very much for your feedback, we are pleased to know that you are happy with our service

Rated 5 out of 5 stars

As always great service from your…

As always great service from your company, and professional work, done with care after six years, by Paul Munson

July 8, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your lovely feedback, and for being a loyal customer after all these years

Rated 5 out of 5 stars

Excellent follow up service

We had a shower leak and contacted Safe Gas who responded rapidly, identified the problem, and sorted it out asap. They take their customers' needs seriously.

April 26, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your lovely feedback

Rated 5 out of 5 stars

Fantastic 5* service from start to finish

We had a complex problem with our hot water and heating. The advice and service we received was nothing short of excellent. The whole team came when they said they would, were courteous, knowledgeable and a delight to have in the house. they left us neat and tidy at the end of each day. We now have a safe and efficient water and heating system. Cannot recommend highly enough.

April 16, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback. We really appreciate it.

Rated 5 out of 5 stars

Efficient and reliable

Easy to book the appointment (for a boiler service); engineer arrived on time, efficient and reliable. Safe Gas installed the boiler 4 years ago and have serviced it since then. Happy to recommend them.

March 6, 2024
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback

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