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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the staff for their knowledge and professionalism, making the tax preparation process much easier. Many people appreciate the user-friendly online portal and the clear guidance provided, especially for those with complex tax situations or living abroad. However, some customers were not happy with the responsiveness and communication, noting slow replies or a perceived lack of personalized support. A few people also mentioned issues with a new questionnaire format, finding it confusing and generic, and some felt that the service this year did not align with their expectations or previous positive experiences.

What people talk about most

Service

Consumers find service to be positive. Many customers praise the professionalism, efficiency, and helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the promptness... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the online portal and client... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brighttax was able to clean up a multiyear snarl of mistakes from other tax firms that had compounded across 1 US and 2 european companies as well as personal taxes. Their client portal software is a... See more

Company replied

Rated 5 out of 5 stars

Great service and knowledgeable staff. They understand the challenges of living abroad and filing US taxes and are able to provide excellent guidance. Their online portal is very easy to use and inspi... See more

Company replied

Rated 5 out of 5 stars

Bright!Tax did a wonderful job on my taxes. Instructions were clear from the beginning to the end. My Bright!Tax contact always quickly responded to my questions and made the process painless.

Company replied

Rated 5 out of 5 stars

Our Bright!Tax preparer is responsive, knowledgeable and confident. He makes us feel like we are in expert hands and we hope he continues to work for Bright!Tax so we can continue working with him wel... See more

Company replied


Company details

  1. Tax Preparation Service
  2. Accounting Firm
  3. Certified Public Accountant
  4. Tax Advisor
  5. Tax Consultant
  6. Tax Preparation

About Bright!Tax

Written by the company

At Bright!Tax, we focus exclusively on US expat tax – it's all we do.

Our team works one-on-one with you to address your unique needs. So whether you're filing, amending, or catching up on taxes, you're able to connect with a CPA (on day one!) to ask questions & outline a plan that will guarantee your best filing outcomes.

Bright!Tax is loved by Americans living in every country worldwide. Why? We're expats ourselves, so our expertise goes beyond taxes - it's personal. We intimately understand the complications, complexities, and confusion of the US tax system while living abroad. It's become our mission to leave you feeling confident and stress-free, year-over-year.

Don't just survive tax season - thrive. Receive your maximum possible refund, or we'll make up the difference, guaranteed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

707 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Knowledgeable and responsive

Everyone at Bright!Tax is knowledgeable and responsive. They have helped me through some complicated fillings and I have full confidence in them. I would highly recommend them.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

What I appreciated the most was the…

What I appreciated the most was the fact that they always got back to me in a timely manner and they were very helpful no matter how many questions I had! Very professional and kind at the same time. I felt like a person not just like a filing form. Very good experience.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly people, excellent service

Availability.
Clear, pleasant, helpful communication, especially valuable for potentially confusing points.
Patience. (In 2024 the prep on my side, especially mandatory document and info gathering, lasted from May into September.)
Perseverance, accompaniment.
Secure system.
Trust.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Have been using bright tax for 4 years…

Have been using bright tax for 4 years now and I can always trust them to make sure I have all of my paperwork in order and they’re always there to answer any of my questions when they come up! Such an incredible team and I feel lucky to have found them when I first moved abroad.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great attention to detail

Great attention to detail, super kind and professional. And the prices are reasonable! I live in Portugal and they've even catered to my time difference. Highly recommend. Good luck! (Obrigada Bright!Tax)

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

I've worked with Bright!Tax for three years now. They are consistently professional, knowledgeable and fast, and allow me to worry about other things than filing my taxes. I plan to work with them for the foreseeable future. Thanks again!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Bright! Tax makes my Tax Planning Easy-Peasy

I think Bright! Tax's turn-key approach makes tax prep almost pain-free. Their platform is easy to use, and their staff is efficient and easy to reach when I have questions or concerns. I'm very happy with them after working with them on 3 tax years so far. I'll be back!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Our CPA of Choice

Bright!Tax has been our international CPA of choice for several years now. We've dealt with others for other various things but no others come close to them. Each tax season they are proactive, they explain things, they answer our questions. If they don't know the answer they find it and convey that info to us. Highly recommend the Bright!Tax team to others.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Put my mind at ease...

Put my mind at ease...
This is my second year with Bright!Tax and from the first moment I met Melissa via the video consultation call to filing my taxes for the second year with them, the team with Melissa and Flor have been nothing but professional, thorough, and kind. I felt relieved to know there was a someone who cared to do a professional job on the other end of the internet and they always answer every single question I have. They helped me file form 8858 as an American based in Japan with a small sole proprietorship.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Kind, Helpful and Knowledgeable

Have been using Melissa at Bright!Tax For the past few years to file my taxes (I’m based in Australia). The team are very responsive and were really helpful when I was starting with them and had lots of questions (especially about superannuation vs 401(k)). They also automatically applied for a filing extension for me when I was delayed getting info to them during a family health emergency.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Dead simple

The volume of paperwork required to get my taxes squared away, and the nuances of overseas bank accounts were mind-numbing to me. The ease of information submission did everything I hoped for in making a bewildering situation a breeze.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Another great year

I have been working with the Bright!Tax for almost 8 years. The team is always communicative, accomodating and professional. Thanks for another great year!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

I have used Bright!Tax for the last 2…

I have used Bright!Tax for the last 2 years while living in Portugal. I had the same team at B!T both years. I like the personalized service, knowledge, reminders, and submission of documents process. Very fast responses to any questions or concerns I may have. I feel B!T is going to be in my future for a long time.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Bright tax keeps the process clear

Bright tax keeps the process clear, and they are polite, responsive and helpful. This is so rare these days and I feel it gives them a wonderful competitive edge. I also feel the price was related to the quality of the organization and the work and very fair. I am grateful to have found Bright Tax and plan on using their services next year.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience of Bright!Tax

Very happy with my experience of Bright!Tax. On contacting them, I received a speedy response and was put in touch with a dedicated team of two people. Following a video call with my dedicated tax preparer, the whole process of preparing my expat return was very clear and easy, and the team were professional, friendly, efficient and responsive. I felt in reassuringly safe hands throughout the process, and would not hesitate to recommend Bright!Tax to other expats.

August 16, 2024
Unprompted review

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