brillen.com Reviews 

This is an update to my Jan 7 review.
I sent details of my complaint to Brillen HO in Germany, addressed to both the Chairman and MD (the Kampetters) twice, apart from an initial email acknowledgment there has been no response at all even in German. Very poor service.
Recently Brillen sent me a marketing email promotion for their age discount on their varifocal lenses. On following up I find it is limited to 70%, so at 85 I am yet again disappointed in their marketing - beware, you don’t get the full story.

Terrible customer service post eye exam and glasses purchase. Unable to get my phone calls answered re delivery. Nobody calls back
Going to report to BBB and fraud dept with my cc

I was very pleased with whole experience. I got what was offered. No bait and switch. No pressured up sales. Have my new glasses and quite happy.

Going to Brillen was a very pleasant experience. They take the CDC requirements seriously. The representative was very nice and helpful. I would and have recommended Brillen to others.

US-S022003760 and US-S022003761

I recently purchased two complete pairs of progressive bifocal eyeglasses at brillen.com in Apache Junction, Arizona, and the service and attention I received was outstanding! I got an eye exam for free, and I paid less than half of what I usually pay for just one pair! I have never before been able to find so many frames I loved in one place (and I am NOT an easy person to please!) I highly recommend brillen.com!

Wasn’t given a proper eye test, just a lens check done remotely over the internet. Glasses ended up being quite a lot more than promised.

Ended up cancelling because they say you can only collect your glasses on a Saturday which wasn’t possible.

Ended up using Boot’s in Uxbridge who were fantastic and actually cheaper !

Brillen keep hounding me with emails despite asking them to stop and unsubscribing. A very bad experience all round.

My husband and I decided to give Brillen a try because it is local to us.
Both Steve and Ross were very friendly and efficient and delivered great customer service.
We are eagerly awaiting our new glasses

My husband and I went to the one on Cactus and 83rd. We where told all frames are made by hand in Europe. First of all they had very few frames to choose from. There advertising was misleading. When we picked up our glasses they look and feel like dollar tree glasses and on the frames it states made in China. What happen to hand made in Europe. We pay almost $400 for garbage glasses.

The experience was certainly different and surprising in several ways as compared to all my prior eye exams. The first thing I did was pick out frames which is usually the last thing I do. I went through some screening tests, similar to what I'm used to, but instead of a doctor looking into my eyes, an optician performed many of the tests, took pictures of my eyes which showed the inner eye (very interesting!). Then a remote doctor from Boston came online via Zoom and conducted more tests. A second doctor then came online from California and went over my test results and the eye pictures and asked me if I had any questions. I didn't know what to expect next! But that turned out to be the end. I paid my bill and the glasses were ordered and I'm now waiting for them to come in and pick them up.

Order #:US-SO22001568

Portsmouth branch useless had to have 2 eye tests agreed on glasses very limited range of frames I was told I would be contacted about price and availability later that day been waiting over 2 weeks now gone to spec savers avoid this place

It was a very good experience, I can't wait to pick up my glasses. It will be better than Pearl Vision

Very rude and inflexible. Made an appointment and ordered a verifocal glasses in December. Had to keep following up for the order as they could not come up with exact delivery date. After waiting nearly over a month, finally on the appointed day, went to collect glasses (at Mill Hill branch, had to collect on weekday as they had no opthalmologist during weekends). Had appointment at 4.30pm. Reached nearly on time, but lost nearly 7 to 8 mins as there was no parking. Finally went in but was again kept waiting by the lone representative as he was attending someone else. Finally at 4.44pm, he checked me up and said he cannot deliver the glasses today as i missed the 4.00 appointment. Explained that appointment was at 4.30pm and I had to take leave from job to attend this appointment. Just give me 10 mins. I even offered to take the glasses without opthalmologist service, as earlier I had my eyes checked with different opthalmologist. Refused to accommodate me and was asked to rebook. I was frustrated by his attitude and then finally asked for a refund, I was told the process will take 15 days.
So what do we have here ? A company which values their time much more than their customers. They would rather destroy a ready manufactured custom made product, loose a customer for ever, rather than accommodate 10 mins. Wow ! Am sure i can find a much better opticians on the high street, with much better qlty glasses, who will value their customers much better. Cannot comment on the quality, as I did not get that far. All I will say is "Caveat emptor". Krish.

Went to Hadleigh in Essex branch the other day and saw Steve and Ross. The whole experience was amazing, highly recommended!!! Great staff, unbeatable customer service and prices on lenses and frames !! So glad we gave them a try.

I saw your ad while browsing on my phone . Reading about your company was intriguing. I was able to secure and early 8:30 am appointment. Arriving to your office on time I was greeted by your representitve AL Cowan who displayed a clean professional attitude with a touch of southern hospitality. A great combination for Huntington Beach. The presentation of your frames was simple an very easy without confusing me as a consumer. I felt very comfortable with the sign in process and sensed the high tech value of the store. I was very pleased with the digital experience with both doctors. The examination further displayed your progression with technology and convenience along with high professional standard. The examination was enlighning with graphic comparison coupled with a feeling that the doctor was right there in the room. The follow up with an additional doctor via display was also new and an outstanding touch. Leaving your location added an additional topper when Al Cowan simply thanked me for the business. I had a great experience.

I didn't know the .co.uk story and I went to brillen.com and found a direct contact number. I called the number, was explaining, the person wasn't sure what name or area I'm talking about. I repeatedly told him, London and one of your branch which is in Waltham... He had an Indian accent and all on a sudden he asked me to put someone who speaks English! I have never received such an rude sentence in my life. What sort of customer service is that?

I went to Tom at 961 Ray Rd in Chandler AZ
I had a fantastic experience. He took his time with the helping me choose the frames it was hard because they have so many ! So I bought 2 pairs because the prices was excellent I am so happy My lens are perfect and I get so many compliments on my frames I would Recommend him any time !

I have just picked up my new specs from Maidstone and found the whole experience excellent. The remote eye test was much better than other eye tests that I have had using one of those dreadful heavy frames that the optometrist changes lenses in manually. This method is so much easier on the person being tested.
The eye health check seemed to take much longer than in other opticians, and every aspect of it was explained to me in detail.
The fitting of my specs was also excellent, and the specs adjusted to fit beautifully, and all information was given about my being welcome to return for any reason whatsoever.

Altogether a very reassuring experience with attentive and friendly staff

Wooow!! Had my first ever remote eye test done at the Bradford Brillen store and loved the experience. The technology is amazing so easy and no time wasting sat around. There was such a big variety of glasses to choose from and the staff she was really helpful and kind. Thank you much. Cannot wait to receive my glasses.

AVOID! It has been several weeks and no news about my glasses, despite ringing them several times I have been given no information on when to expect my glasses after all this delay and no apology.