Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... See more
Company replied
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See what reviewers are saying
An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their... See more
Company replied
As a client over the past 3 years, I am very happy with the level of service provided. The regular bookings have helped keep my flat much cleaner than I could manage for myself! Any minor issues... See more
Company replied
The cleaner arrived on time and worked diligently on cleaning my bathroom to a very good standard. She did try to remove the limescale from the shower enclosure but it didn't work. All other fittings... See more
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Company details
Written by the company
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Contact info
London, United Kingdom
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4.6
Excellent
188 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not great
Not great, missed a lot of detail and was left with stain marks from their cleaning product.
October 10, 2022
Reply from Brilliant Cleaner
Hi there,
Thank you for your review and enabling us to identify the issues raised and enable us to ensure correct measures are in place and rectify any issues identified.
I'm sorry to hear you are dissatisfied, I trust the team have been in contact with you to discuss the issues raised in more detail. Thank you for bringing this to our attention.
Linda
Administration Team
Very happy with service
Very happy with service. Easy to book, good availability and the guy that turned up to clean my grandmas windows was very polite. She was very pleased with results. Thank you!
July 18, 2022
Reply from Brilliant Cleaner
Hi there,
Thank you for your review. Brilliant to hear yourself and grandma are both more than satisfied with our services! We hope to see you again soon.
Linda
Administration Team
Would think twice before using again
Generally the job was okay. But in one room the floors hadn't been vacuumed properly, with dust and fluff left in the corner, and the mantle piece hadn't been dusted, with a few pieces of candle wax left on the mantle piece. A couple of photo frames had been knocked off the wall, and it looks like a small bottle of incense oil had been knocked over, spilling some oil onto the bedroom carpet. Small things, but it all adds up. Would think twice before using again.
August 4, 2022
Reply from Brilliant Cleaner
Hi there,
Firstly I would like to apologise for the delay in responding to this review. Despite this, I'm sorry to hear there were some issued raised and I trust the team have been in contact with you to discuss these in more detail. I apologise you were initially left unsatisfied and thank you for your feedback, enabling us to identify these issues and ensure correct measures are in place to prevent recurrence and rectify any issues caused.
Linda
Administration Team
Excellent service
The cleaner was very thorough and efficient. I booked a 3 hour deep clean of only part of my flat, and the job was very well done. I had a consultation with the company prior to booking who advised on the cost and need for only one cleaner. I was very happy with the result and will likely use the service again in future.
August 3, 2022
Reply from Brilliant Cleaner
Hi there, brilliant to hear you were most pleased with our services and continue to use us for future cleans! Your time and review are appreciated - look forward to seeing you in future!
Linda
Administration Team
Excellent cleaning
I was very happy with the 2 cleaners that came. They were polite and friendly. They worked and cleaned well. I will be happy to use service in the future and recommend to family and friends.
July 28, 2022
Reply from Brilliant Cleaner
Hi there,
We appreciate your time leaving us a review and recommendation. Great to hear you were more than satisfied with our service and look forward to seeing you and other soon!
Linda
Administration Team
Excellent service
Charlotte and her team came for a moving in deep cleaning. They have been amazing, both as professionals and personally. Taking care of my new flat for 8 hours and they left the place sparking clean! I cannot be happier.
July 27, 2022
Reply from Brilliant Cleaner
Hi there,
Thank you for your review, we are pleased to hear you were impressed with our team. We hope to see you again in future!
Linda
Administration Team
Really great company
Really great company, organised, fantastic cleaners, I can’t recommend Brilliant Cleaners enough.
July 6, 2022
Reply from Brilliant Cleaner
We are pleased to hear you are more than satisfied with our team and service and thank you for your lovely and positive feedback!
Reply from Brilliant Cleaner
Thank you David for your feedback!
We’re glad to hear you were happy with the deep cleaning of your two-bedroom flat.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Amazing service
Amazing service! My house was fantastically clean and fresh after the Brilliant Cleaner ladies had finished.
Both the ladies were lovely and worked so hard scrubbing and wiping everything in the house from top to bottom!
March 16, 2022
Reply from Brilliant Cleaner
Thank you for your review, we're pleased to hear our team continue to uphold our high standards and left a great impression too!
Brilliant cleaners as advertised
Brilliant cleaners as advertised! Expansive but does more than the job!! Cannot recommend enough !
March 16, 2022
Reply from Brilliant Cleaner
Thank you! We are pleased our services left you impressed and you were more than satisfied with our team. We're grateful for your review and recommendation!
Charlotte and Dillon were super helpful…
Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batteries on fire alarms, change bulbs and also gardening. Highly recommend
February 17, 2022
Reply from Brilliant Cleaner
Despite our late response we are grateful for your review and pleased to hear that you were impressed with our services. Thank you for your recommendation!
My dad was very pleased with the job…
My dad was very pleased with the job they did. It's made his life a lot easier. Would like to maybe use weekly if possible
January 25, 2022
Reply from Brilliant Cleaner
Hi there, thank you for your lovely review! It would be our pleasure - I will ask our bookings team to make contact with you/your dad to discuss this with you directly. Look forward to seeing you again soon!
Highly recommended, professional and friendly service
Found this company online after looking for a reputable deep cleaning service. Went ahead with them based on the good reviews and local distance. I can honestly say my partner and I were impressed from start to finish. The lovely ladies who came round were so professional, friendly and considerate to not only our home but our cats too. The actual cleaning (deep clean) was done to a very very high standard. Everything smelt perfect and all pet safe products were used. The clean was so well it lasted a good while! Also to mention that the bookings team were proactive and replied promptly to all my messages ( even when I had a lot of questions). Would highly recommended! Thanks.
December 26, 2021
Reply from Brilliant Cleaner
Thank you for such a wonderful review Ellie, our team are most grateful for your lovely comments and it has been our pleasure! Our team take pride in their work and aim to offer the best of cleaning tailored to the individual/household - we appreciate your notice of our effort and are pleased to hear you are impressed with our services. We would be more than happy to see you again soon! Thanks Ellie!
Hard working people
Hard working people, they had their work cut out but did a fantastic job. Definitely using them again.
December 14, 2021
Reply from Brilliant Cleaner
Thank you Krisztina, our team take pride in their work and we are pleased to hear this has been recognised - thank you - we look forward to seeing you again soon!
Brilliant service
Brilliant service, communication was also top notch in setting everything up. Highly recommend.
December 8, 2021
Reply from Brilliant Cleaner
Nothing less than we aim to be! Thank you Simon, we appreciate your review and recommendation :)
Excellent service from start to finish
Excellent service from start to finish. The ladies worked extremely hard and were very polite. The flat was spotless by the finish.
December 8, 2021
Reply from Brilliant Cleaner
We are extremely pleased to hear that our team continue to uphold our high standards and left a brilliant impression! Thank you for your lovely review Julie!
Brilliant service & communication throughout
Cleaning team were excellent - such a high standard of work and super professional and friendly.
The staff in the office were also amazing and communicative throughout. Really happy with the work and would definitely use the service again.
December 8, 2021
Reply from Brilliant Cleaner
Thank you Charlie - we're glad to hear you were pleased with our service throughout! It ws our pleasure, hope to see you again soon!
brillant service pro team very good…
brillant service pro team very good couster sevice
October 28, 2021
Unprompted review
Reply from Brilliant Cleaner
Brilliant is our aim! Thank you Ahmad!
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