Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... See more
Company replied
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See what reviewers are saying
An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their... See more
Company replied
As a client over the past 3 years, I am very happy with the level of service provided. The regular bookings have helped keep my flat much cleaner than I could manage for myself! Any minor issues... See more
Company replied
The cleaner arrived on time and worked diligently on cleaning my bathroom to a very good standard. She did try to remove the limescale from the shower enclosure but it didn't work. All other fittings... See more
Company replied
Company details
Written by the company
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Contact info
London, United Kingdom
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4.6
Excellent
188 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They very professional brilliant job…
They very professional brilliant job got done
October 26, 2021
Unprompted review
Reply from Brilliant Cleaner
Thank you Rakar!
I was really happy with the cleaning…
I was really happy with the cleaning service
October 26, 2021
Unprompted review
Reply from Brilliant Cleaner
Thanks Zana!
I highly recommend them they really…
I highly recommend them they really good very professional and friendly team and very thought full of the job they do .
October 16, 2021
Unprompted review
Reply from Brilliant Cleaner
We aim to always do our best! We're pleased to hear the team continue to impress and thank you for your kind review - hope to see you again soon!
I higly recommend this company’ grate…
I higly recommend this company’ grate service and brilliant team they worked really on point at my property i will definitely be using them for my rest of the propertys
October 16, 2021
Unprompted review
Reply from Brilliant Cleaner
That's brilliant to hear, we are pleased you are pleased - it will be our pleasure to help you again in future! Thank you for your review Walat!
Excellent customer service from the…
Excellent customer service from the beginning to the end. Sarah was efficient and helpful when arranging a good value for money quote. Zoey and her team did an excellent job cleaning the house. It was spotless. Highly recommended!
October 14, 2021
Reply from Brilliant Cleaner
Thank you Sam, we are more grateful for your lovely review and recommendation! Happy New Year to you!
I highly recommend them very…
I highly recommend them very professional team very ,Very friendly ,hard working team ‘
I would book anywhere eals I use them again and I highly recommend them .
October 14, 2021
Reply from Brilliant Cleaner
We are pleased you were more than satisfied with our services and team. Thank you for your review, we look forward to seeing you again in future!
They very good veryfrindly hard working…
They very good veryfrindly hard working team i highly recommended them.
October 10, 2021
Unprompted review
Reply from Brilliant Cleaner
Thank you, we're grateful for your review and recommendation!
they are brillant company and very pro .
October 7, 2021
Unprompted review
Reply from Brilliant Cleaner
Thank you, we appreciate it!
I highly recommend them I use them 2…
I highly recommend them I use them 2 times and I’m very happy with they service I definitely recommend them to friends and family.
October 6, 2021
Unprompted review
Reply from Brilliant Cleaner
Thank you George, we appreciate your review and return custom. Hope to see you again soon!
Nowt "Deep" about this clean...
Rightly or wrongly, I was really disappointed and underwhelmed with my experience with these guys. I went for a 2 person deep clean for 3 hours, and therefore expected my fairly tidy 2 bed flat to be sparkling! Sadly, it was far from that, with dirty dishes left in the sink, the floors not being cleaned or vacuumed properly and really basic things like bin not being wiped or microwave not being cleaned - unsure what exactly was "deep" about this clean...
What was more disappointing was the response from management not willing to resolve these issues, instead taking 3 days to reply in a fairly defensive and unhelpful manner.
I really wanted to use an independent business vs. a cleaning app, and was happy to pay a bit more to support the cleaners, but having had much better cleans by a solo cleaner in 4 hours, and the really crappy way they responded to the clear photos I sent of areas I wasn't happy with, from my experience I definitely won't be using again and wouldn't recommend.
October 5, 2021
Unprompted review
Reply from Brilliant Cleaner
Hi Andrew,
I'm sorry to see you were disappointed with our services. I understand this response is late - we faced some access issues. I can see our team have been in contact with you since this post and hope some satisfaction was achieved. I further apologise for any inconvenience caused!
As we live overseas.....
As we live overseas I wanted an easy trustworthy company. Brilliant cleaner delivered exactly what I wanted.
September 26, 2021
Reply from Brilliant Cleaner
Thank you Mamta, we greatly appreciate your feedback and trust in us.
Providing peace of mind and dependable service, especially for overseas clients, is something we take pride in.
We're delighted we could meet your expectations.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
They done a really great job
September 17, 2021
Unprompted review
Reply from Brilliant Cleaner
Thank you Jack for the lovely review!
We’re so pleased to hear you were happy with the results.
Hope to see you again soon!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
They are very professional and nice
They are very professional and nice. Elizabeth did a very good job in my apartment when I booked her. Like she take care of the smallest details in the house. I highly recommend her.
September 13, 2021
Reply from Brilliant Cleaner
Thank you Khalid for your lovely feedback.
We're pleased to hear that Elizabeth delivered to the high standard we strive for, and that her attention to detail stood out.
Your recommendation means a great deal to us, and we look forward to continuing to provide excellent service in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
I’m very happy with this company…
I’m very happy with this company service I highly recommended them to all my friends.
August 19, 2021
Unprompted review
Reply from Brilliant Cleaner
Thank you Alan for the 5 star-review. We love hearing this and thank you for the recommendation! We're so pleased you’ve had a great experience and appreciate your support.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Brilliant team with the great service…
Brilliant team with the great service highly recommended
August 18, 2021
Unprompted review
Reply from Brilliant Cleaner
We sincerely appreciate your feedback and your recommendation. It’s always rewarding to hear that our team’s efforts are recognised and valued. Thank you for the recommendation!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
I’m very pleased with they service and…
I’m very pleased with they service and they have good staff friendly and professional.definitely book them again
August 17, 2021
Unprompted review
Reply from Brilliant Cleaner
We truly appreciate your positive feedback. It's wonderful to hear our team made such a strong impression. We’d be pleased to serve you again.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Very professional cleaning very…
Very professional cleaning very friendly I’m really happy with a service I definitely book again thank you brilliant cleaner
August 17, 2021
Unprompted review
Reply from Brilliant Cleaner
Thank you so much Hedi! We're thrilled you had a great experience — friendly and professional is what we aim for every time.
Looking forward to your next booking!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Top service im very happy
August 14, 2021
Unprompted review
Reply from Brilliant Cleaner
Thank you Sorin. Brilliant Clenaer values all our clients and their feedback - we hope to see you again soon :)
I highly recommend this company .they…
I highly recommend this company .they done they best job im very happy definitely book you guys again Sara was very friendly and professional.
August 14, 2021
Unprompted review
Reply from Brilliant Cleaner
Hi Abubakr, we are pleased you are happy with our service and staff. Thank you for your review and we look forward to cleaning for you in future.
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