Wonderful young men packed and moved my whole house from London to Leeds. They were experienced and careful packing everything including my fragile vases and ornaments with extra wrapping. My furnitur... See more
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Really easy to book and very fair price. All inclusive costs so no worrying about surprises. Very easy to amend the booking to add items after the initial quotation and get an updated price. We had ex... See more
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Move for my 87 year old Mother from London to Glasgow was made effortless by brillant removals and their whole team. Arrived on time, met them the other end, team were helpful, polite and everythi... See more
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Booked it with a helpful guy on the phone. Job needed two men. Wanted no risk of help being needed lifting heavy item either end. Not maybe the absolute cheapest- but completely satisfied. Timings exc... See more
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Company details
Written by the company
Brilliant Removals is a trusted, fully insured removals company providing premium moving services across London and Surrey. We specialise in house removals, home removals, flat removals, apartment moves, office removals, office relocations, commercial removals, business relocations, man and van services, long-distance removals, and nationwide moving services. Whether you're moving a single item, a studio flat, a large family home, or an entire business, our experienced team is dedicated to making every move smooth, efficient, and stress-free. Our comprehensive moving services include professional packing and moving, full packing, partial packing, unpacking services, furniture dismantling, furniture reassembly, loading and unloading, secure transportation, and the supply of high-quality moving boxes and packing materials. Every move is carefully planned and carried out by trained professionals who treat your belongings with the highest level of care, ensuring they arrive safely at your new destination. Brilliant Removals understands that every move is different. That's why we offer flexible moving solutions tailored to your individual requirements, whether you're relocating locally within London, moving across Surrey, or relocating anywhere in the UK. We pride ourselves on transparent pricing, no hidden fees, excellent communication, and reliable customer service from your first enquiry through to the completion of your move. In addition to our professional removals services, we also offer rubbish removal, packing material supply, and discounted end of tenancy cleaning through our sister company, Brilliant Cleaner, helping you complete your move with one trusted provider. Our reputation is built on reliability, professionalism, attention to detail, and customer satisfaction. We are committed to providing a first-class moving experience for homeowners, tenants, landlords, estate agents, property managers, and businesses. Whether you need house removals, office removals, packing services, furniture dismantling and reassembly, man and van services, long-distance removals, or a complete moving solution, Brilliant Removals is ready to help. Contact us today for a free, no-obligation quote and discover why so many customers choose Brilliant Removals for safe, reliable, and professional moving services across London and Surrey. Moving Made Brilliant.
Contact info
Office 3 Argyle House, KT12 1PN, Surrey, United Kingdom
- 02034889373
- bookingsteam@brilliant-removals.com
- brilliant-removals.com
4.8
Excellent
308 reviews
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Very good service
Very good service. Punctual, efficient and careful removalists, will definitely use in the future.
August 30, 2023
Unprompted review
Reply from Brilliant Removals
Thank you for taking your time to leave us feedback we are pleased to hear our teams are carful. We are looking forward to hearing from you in future!
Good Company
Delivery men turned up early and completed job on time. Very good pricing, and pleasant staff
August 29, 2023
Unprompted review
Reply from Brilliant Removals
Thank you Shanti for your feedback with details on the service. Thank you once again.
Hands down, the worst removals company in England
The 2 men we hired to help us move home from London to Somerset were totally careless and negligent with our furniture, they wasted precious time (clearly to charge us more money for the additional hrs) in dismantling a single bed frame that could have easily fitted inside the van in its fully assembled form, misplaced the bed's spare parts; as a result we had to buy another bed. They refused to take many of our belongings that we know from personal experience can fit inside a luton van; as result, my daughter had to drive back from Somerset to London to recover them, as exhausted as she was from the previous day's ordeals. They permanently damaged the new wooden flooring we had fitted into our new home by dragging the furniture across the rooms. And they wrongly installed our washing machine that our clothes were completely ruined and we had to pay several local tradesmen to fix their gross mistakes, all of which cost us over £900. This removals company is only brilliant in cheating, extorting & distressing their customers.
August 26, 2023
Unprompted review
Reply from Brilliant Removals
Hi there,
Thank you for your feedback, we value all feedback; both negative and positive.
We apologise to hear that you are disatisfied with our services for one reason or other. As an experienced removal company, we understand moving can be stressful and always endeavour to rectify complaints where feasible. Some of the points raised appear not to be of genuine experience, as they were not raised in your initial complaint we will not be taking those complaints any further.
Please be reminded of the following;
-There are legal limitations on vehicle loading weights, all of our drivers will abide by the law and refuse to overload their vehicle.
-If clients are dishonest with the amount/inventory of items being moved, we cannot be held liable if they exceed the legal load.
-Items will not be loaded in such a way they will likely be damaged during transportation. Every load is packed carefully and safely to ensure the vehicle and contents inside arrive at the new destination without damage. Also considering the driver refused to overload the van, it is highly unlikely a bed of any size would fit safely without being damaged, therefore it would've been necessary to disassemble first.
-we canot be held liable for loss of spare parts that are given to members of the household.
-the significantly damaged floor and signifcant washing machine issue were not mentioned in your initial complaint of subsequent conversations - raising a concern of the authenticity. Nonetheless our bookings team have since reached out to request evidence which has not been supplied.
-Our company strive to uphold our reputation by providing the best service possible, this also relies on client honesty.
We apologise for any inconvenience that may have been caused without our ability to change; we strive to provide the best service possible within legal limitations adhering to all laws.
On behalf of,
Brilliant-Removals
Excellent staff
Excellent very helpful staff in all aspects, punctual and nothing is a problem for them, they go above board to be helpful and ensure everything goes to plan in the time frame. Many thanks
August 18, 2023
Reply from Brilliant Removals
Thank you Bryan for your valuable feedback. Thank you for mentioning the service in details.
Reply from Brilliant Removals
Thank you Youcef for the feedback.
Use them for my second move always…
Use them for my second move always brilliant on time and polite.
August 4, 2023
Unprompted review
Reply from Brilliant Removals
Thank you Najat for your valuable feedback.
very slow
moved into a new flat a week ago, everything is great but the movers are very slow.
July 18, 2023
Unprompted review
Reply from Brilliant Removals
Thank you Cindy. We appreciate your feedback and apologize for any inconvenience caused by the speed of our movers. We strive for efficiency and will address this issue internally to ensure improvements in our service. Thank you for bringing this to our attention.
Last minute move
I booked a last minute move so was great that they could accommodate me with such short notice but unfortunately the movers were quite slow, they only had to move a couple of boxes and items from the 1st pick up and a table from a second one.
They left a box of plants and stool on the 1st location so we had to do an extra trip.
At the end all got done though.
July 14, 2023
Reply from Brilliant Removals
Thank you Regina for sharing your experience, and we appreciate your understanding. We apologize for any inconvenience caused by the slower pace and oversight in the initial move. We'll use your feedback to improve our services and ensure a smoother experience for future moves. If there's anything else we can do to address your concerns, please don't hesitate to reach out. We value and appreciate your feedback.
Great service
Justin and Paul were great. They made our move so much easier, are very friendly and helpful, and nothing was too much. We will use them again when we move next time.
June 21, 2023
Unprompted review
Reply from Brilliant Removals
Thank you Chris for your insightful feedback. We look forward to it.
Very helpful and kept me updated…
Very helpful and kept me updated throughout. Highly recommend.
April 21, 2023
Reply from Brilliant Removals
Thank you Ryan for your valuable feedback.
Highly recommend booked them for…
Highly recommend booked them for packing and moving they was brilliant will definitely book in future again if I need moving again.
April 18, 2023
Unprompted review
Reply from Brilliant Removals
Thank you for your valuable feedback and the recommendation.
Always brilliant service highly…
Always brilliant service highly recommended
January 27, 2023
Unprompted review
Reply from Brilliant Removals
Thank you Bayad for your wonderful feedback! We're thrilled to hear that you've experienced brilliant service with us. Your recommendation means a lot, and we appreciate your trust in our home removal services. If there's ever anything more we can do for you, feel free to reach out.
Moved last week and went really smooth
Moved last week and went really smooth. Definitely use them again.
January 16, 2023
Unprompted review
Reply from Brilliant Removals
Thank you Barzan for your valuable feedback. We look forward to it.
Moved last week and moving went smooth…
Moved last week and moving went smooth and stress free thank you guys it is a scone time to do my move
January 2, 2023
Unprompted review
Reply from Brilliant Removals
Thank you Jonathan for the feedback. We are happy that we are providing the services as we promise, Smooth and stress free!
I use them recently after my other…
I use them recently after my other removal company cancelled I find this company it was brilliant experience.
January 2, 2023
Unprompted review
Reply from Brilliant Removals
Thank you Marco for your valuable feedback.
Service was profect on time polite will…
Service was profect on time polite will book again
December 30, 2022
Unprompted review
Reply from Brilliant Removals
Thank you Madeh for your feedback. We look forward to it.
Brilliant service by Alan and Ali they…
Brilliant service by Alan and Ali they works really hard to get my stuff out and move it in to new home definitely recommend them
December 26, 2022
Unprompted review
Reply from Brilliant Removals
Thank you Armin for your valuable feedback and the recommendation.
With Thanks,
Lisa.
Brilliant Removals.
I have been useing this company few…
I have been useing this company few times to move my tenants houses.they always have made the move free stress also they cleaning are very reliable and professional. Highly recommend them .
December 12, 2022
Unprompted review
Reply from Brilliant Removals
Thank you Karwab Abdullahi for your insightful feedback and your recommendation.
With Thanks,
Lisa.
Brilliant Removals.
brilliant move me yesterday done the…
brilliant move me yesterday done the move with no issues highly recommend
November 30, 2022
Unprompted review
Reply from Brilliant Removals
Thank you Nilu for the feedback.
With thanks,
Lisa.
Brilliant Removals.
I do not recommend them as the drivers…
I do not recommend them as the drivers are not responsible followed by the company’s illogical excuses.
November 24, 2022
Unprompted review
Reply from Brilliant Removals
Thank you Del for your feedback. We're sorry to hear the service didn’t fully meet your expectations. We aim to deliver a stress-free moving experience, and your comments will be shared with the customer support team to help us improve. If you do not mind, please drop us an email for us to understand the situation.
Kind Regards,
Customer Experience Team
Brilliant-Removals
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