Brilliant Removals Reviews 

308
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wonderful young men packed and moved my whole house from London to Leeds. They were experienced and careful packing everything including my fragile vases and ornaments with extra wrapping. My furnitur... See more

Company replied

Rated 5 out of 5 stars

Really easy to book and very fair price. All inclusive costs so no worrying about surprises. Very easy to amend the booking to add items after the initial quotation and get an updated price. We had ex... See more

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Rated 5 out of 5 stars

Move for my 87 year old Mother from London to Glasgow was made effortless by brillant removals and their whole team. Arrived on time, met them the other end, team were helpful, polite and everythi... See more

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Rated 5 out of 5 stars

Booked it with a helpful guy on the phone. Job needed two men. Wanted no risk of help being needed lifting heavy item either end. Not maybe the absolute cheapest- but completely satisfied. Timings exc... See more

Company replied

Company details

  1. Moving Company

Written by the company

Brilliant Removals is a trusted, fully insured removals company providing premium moving services across London and Surrey. We specialise in house removals, home removals, flat removals, apartment moves, office removals, office relocations, commercial removals, business relocations, man and van services, long-distance removals, and nationwide moving services. Whether you're moving a single item, a studio flat, a large family home, or an entire business, our experienced team is dedicated to making every move smooth, efficient, and stress-free. Our comprehensive moving services include professional packing and moving, full packing, partial packing, unpacking services, furniture dismantling, furniture reassembly, loading and unloading, secure transportation, and the supply of high-quality moving boxes and packing materials. Every move is carefully planned and carried out by trained professionals who treat your belongings with the highest level of care, ensuring they arrive safely at your new destination. Brilliant Removals understands that every move is different. That's why we offer flexible moving solutions tailored to your individual requirements, whether you're relocating locally within London, moving across Surrey, or relocating anywhere in the UK. We pride ourselves on transparent pricing, no hidden fees, excellent communication, and reliable customer service from your first enquiry through to the completion of your move. In addition to our professional removals services, we also offer rubbish removal, packing material supply, and discounted end of tenancy cleaning through our sister company, Brilliant Cleaner, helping you complete your move with one trusted provider. Our reputation is built on reliability, professionalism, attention to detail, and customer satisfaction. We are committed to providing a first-class moving experience for homeowners, tenants, landlords, estate agents, property managers, and businesses. Whether you need house removals, office removals, packing services, furniture dismantling and reassembly, man and van services, long-distance removals, or a complete moving solution, Brilliant Removals is ready to help. Contact us today for a free, no-obligation quote and discover why so many customers choose Brilliant Removals for safe, reliable, and professional moving services across London and Surrey. Moving Made Brilliant.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

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4.8

All reviews

(308)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very positive experience

Very positive experience. Punctual, efficient and friendly service.

October 29, 2022
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Reply from Brilliant Removals

Thank you for your valuable feedback.

With thanks,
Lisa.
Brilliant Removals.

Rated 5 out of 5 stars

Driver

Driver : punctual, professional, following instructions to access property well.
Customer service : quick to response and giving best solution, since there’s one item less need to be collected from what I’ve paid on the service for.
Will definitely use the company again for future references on moving heavy household items

October 20, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Vijay for your insightful feedback. We look forward to hearing from you.

With Thanks,
Lisa.
Brilliant Removals.

Rated 5 out of 5 stars

This service was excellent

This service was excellent. Very professional. It couldn’t have gone any better ten out of ten I will definitely use again. I have already recommended brilliant removals to friends and family.

October 14, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Louise for your valuable feedback. Thanks a lot for the recommendations. We look forward to hearing from you.

With Thanks,
Lisa,
Brilliant Removals.

Rated 5 out of 5 stars

Top service

Top service, reliable and safe.

October 8, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you for your kind words! We’re pleased to hear you found our service reliable and safe. Your satisfaction is our priority, and we look forward to assisting you again in the future.

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

I booked a single trip for a 2 seater…

I booked a single trip for a 2 seater sofa and a blanket box. Collection at the self storage centre was quick and easy, Tim the driver was very helpful and friendly. He dropped off the iten and helped unload the items. I was surprised how cheap and easy the entire process was. Highly recommend, especially for short trips

October 14, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Loide for your valuable and detailed feedback. Appreciate it.

With Thanks,
Lisa,
Brilliant Removals.

Rated 5 out of 5 stars

Excellent and Professional Service and…

Excellent and Professional Service and punctuality.
Looking after very well customer: High profile technology on communication: calls and text message SMS, emails and chats. Proud of you regarding all your updates regardless my move. The Driver Alaa is a natural very very Friendly even though my wife , the receiver said:” Alaa is a nice Man”. I am proud of you on the first task. I recommend people to use brillant removals as a secure, fast and reliable. Congratulations! Bravo!

October 12, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Badis for your detailed and insightful feedback. We appreciate it.

With thanks,
Lisa.
Brilliant Removals.

Rated 5 out of 5 stars

Booked it with a helpful guy on the…

Booked it with a helpful guy on the phone. Job needed two men. Wanted no risk of help being needed lifting heavy item either end. Not maybe the absolute cheapest- but completely satisfied. Timings excellent, and communications very clear before and throughout the move.

October 7, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Shazad for your valuable feedback. We are happy to have served you with our Brilliant service we promise.

With Thanks,
Lisa.
Brilliant Removals.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Communication impeccable, brilliant and all staff exceptional and very helpful and freindly. Drivers turned up on time and looked after my very heavy sofa very well. Will be recommending this company to all my friends. Thank you

October 5, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Nem for your insightful feedback. We are happy we could provide you the excellent service we promise.

With Thanks,
Lisa.
Brilliant Removals.

Rated 5 out of 5 stars

The best one in the town

The best one in the town, very good service for cheap price. 👍😃

October 4, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you for taking your time to post a feedback we are glad you have been happy with our service.

Rated 5 out of 5 stars

Brilliant service prompt and efficient…

Brilliant service prompt and efficient took great care with the item.
Patryk the van driver was really personable.
Was delivered on time, definitely recommend

October 1, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you for taking your time to share your experience with us, we aim to make our coutomers happy with a best service we provide. Hope to see you again soon in future.

Rated 5 out of 5 stars

I cannot recommend brilliant removals…

I cannot recommend brilliant removals too highly.
The whole experience was seamless and the level of service and communication excellent.
I will certainly use brilliant removals again should I have the need and also recommend them to my friends should they need this type of service.

September 26, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you for taking your time to share your experience with us we appreciate your recommendation and hope to see you again in future.

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly drivers. Would recommend

September 22, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you .

Rated 5 out of 5 stars

Very good moving of our good from two…

Very good moving of our good from two very nice gentleman called Ali and Kaywan. Moved all our things from the van to our apartment for us and they were very polite!

September 16, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Akbar for your valuable feedback.

With thanks,
Lisa.
Brilliant Removals.

Rated 4 out of 5 stars

Booked them for the second time and the…

Booked them for the second time and the driver was late but they move my Piano to the 3rd floor with no issues and the good thing they had special equipment I recommended them .

September 15, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you for your feedback! We appreciate your continued trust in our service. Apologies for the delay, but we're glad our team handled your piano move smoothly with the right equipment. Your recommendation means a lot! Let us know how we can make your next move even smoother!

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

Van arrived early and did everything we…

Van arrived early and did everything we needed quickly. The driver was really polite and helpful - can't thank him enough.

September 11, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Hemm for your insightful feedback.

With thanks,
Lisa.
Brilliant Removals.

Rated 4 out of 5 stars

The drivers arrived early which was a…

The drivers arrived early which was a bit stressful but they were very professional and quick. They dismantled my bed efficiently and assembled it the other end. Everything went smoothly.

September 10, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you for your feedback! We appreciate your honesty and are glad to hear that our team was professional and efficient. We understand that timing is crucial during a move, and we’ll take your feedback into account to improve our scheduling. If there’s anything we could have done differently to make your experience even better, we’d love to hear your thoughts. Kindly email to bookingsteam@brilliant-removals.com.

Regards,
Brilliant Removals

Rated 5 out of 5 stars

I had booked brilliant removals 3 times…

I had booked brilliant removals 3 times they office quick responsive removal guys always work hard will use them again if I need moving in future.

September 8, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Goran for your valuable feedback.

With Thanks,
Lisa.
Brilliant Removals.

Rated 5 out of 5 stars

Driver was polite

Driver was polite, helpful & within correct times. Would recommend.

September 11, 2022
Unprompted review
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Reply from Brilliant Removals

Thank you Felipe for your valuable feedback.

With Thanks,
Lisa.
Brilliant Removals.

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