Brilliant Removals Reviews 

Excellent service. Driver very polite and professional. From time of booking to actual collection and delivery Brillant removals were fantastic.
Highly recommended.

Booked man and van last minute they got to my house and made my move free stress

Hastle free move with super helpful drivers

Until a issue is resolved my review will stay. Wanted to book for 6 hours was told 8 hours, then was stated hours that weren’t used can be refunded. We was also peer pressured into extending this to 10 hours, I’m glad we didn’t, as the move was done in 5 hours. No refund has been given, due to reasons within the office, staff giving false information.

Which is a totally shame as the removal men themselves I can’t fault, they worked solid made the experience stress free & where extremely polite, but communication & staff training within the office is clearly lacking. Giving false information, peer pressure this made it stressful.

In effect of the reply below from the company, the details won’t match myself as it was my ill/disabled mother who booked the service hence why myself isn’t impressed. If you read the original complaint properly it states “ No refund has been given, due to reasons within the office, staff giving false information.” This implies we have already contacted you, which we have, it was stated by a staff member “a person within the office giving false information, so refund couldn’t be issued”.

I would also like to add after looking at other reviews, I also moved most boxes outside the home by the time the removal men arrived, as stress was put on my mum that she hadn’t booked enough time, but she booked plenty with hours to spare (clearly Nice profit for you). We could of used the hours we had spare, but was never a option offered and the impression of a refund was always given. The removal team was late by 15 mins, I can happily publish the emails that exchange this false information being given publicly.

But as stated we have already came to you direct, thank you. You stated the information above, which is what is reflect with the feedback. As I wanted to see how you resolved it & that’s how “the person in the office shouldn’t of said that” but they did, all written in emails.

The drivers were very nice, quick and got the job done. Thanks a lot :)

An efficient service with good customer care.
Highly recommend.

Brilliant service I had from this company I definitely use them again they made my move stress free

Brilliant service on time and helpful with my move highly recommended.

This is the 3rd time we have used this company and every time the drivers have been very pleasant and helpful

Fantastic removals team highly recommended them

The driver and other guy that assisted with load were absolutely fantastic. Polite, efficient, fast. I would use them over and over

Recommend Recommend Recommend!
Such a friendly and helpful team. Really went above and beyond to make everything stress free. Positive experience and we are grateful for their excellent services. Thank you so much guys!

I've used Brilliant removals to move a few times and the driver has always been excellent. I rarely leave reviews but after three very good jobs in a row I finally had to leave one.

Really good and straightforward to use. The removal team were fantastic. Communication was very good as well.

Fantastic service by murad trust service friendly and efficient highly recommended them .

I moved house yesterday, very professional and careful with all items as they moved them.

Professional services provider by Adam grate customer care and lovely workers got to my home on time and move my house with no issues. Thank you guys again

I move my house and i am very happy from the service.

Brilliant team come on time and move my house professionally from start to finish .

The men that showed up were really helpful and professional. Definitely can't fault them and went the extra mile.