The content is fun to work though and the range of courses is excellent. I had a bit of an issue with almost getting charged for a year subscription, but after a quick email it was resolved. I only ga... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great learning app that’s easy to use however I didn’t want it long term. I forgot to cancel and, despite their terms, they issued me a refund out of goodwill. Great customer services.
Company replied
I must admit that I haven’t used Brilliant much, but I can definetly see the idea and implementation potential for standard schools etc. The reason for 4 stars is that I started off brilliant wit... See more
Company replied
This app was brilliant teaching me how to code, but it can do many other things. It was soo easy to understand and helpful and support team was very fast and helpful
Company details
Written by the company
Brilliant helps learners achieve much higher levels of ability in STEM, in less time, with more purpose and joy. Its content spans algebra, programming, and other quantitative problem solving across math and computer science. Brilliant’s lessons prioritize visual representations and active learning. Lessons build intuition with visual explanations, hands-on manipulation, and concrete computation. Brilliant doesn’t teach how to do something before asking questions—instead, it lets learners try to find a solution before learning the procedure. Every lesson has associated practice sets. For personalized practice, Brilliant predicts the optimal next problem to ask, so that learners are adequately prepared to answer future questions. This includes spaced repetition in weak areas and mixing practice problems from different concepts, so that learners must identify what approach to use to solve each problem, rather than just applying the same procedure to every problem. Brilliant’s courses are crafted by multiple IMO medalists and PhDs from MIT, Caltech, Stanford, and Harvard. Brilliant serves people who take pride in having a well-trained mind—students seeking to excel in STEM, professionals learning new skills or refreshing dormant ones, and lifelong learners staying sharp. Brilliant’s optimized learning experience is not only effective, interactive, and adaptive—it’s also fun. The gamification layer provides scaffolding for motivation and habit formation. This provides another tool to help learners stick with learning even in the absence of tutors or parents who help foster motivation. The content itself is also designed to feel fun—from the pedagogical design of the interactives and problem progression, to the types of sounds, feedback, and haptics as learners interact and progress through levels of progressively more difficult problem solving in a topic.
Contact info
200 Pine St., Suite 200, 94104, San Francisco, United States
- trustpilot@brilliant.org
- brilliant.org
4.0
Great
3K reviews
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
The customer service was very helpful even for my unreasonable request and they got my problem resolved quickly and nicely even though I was being difficult with them.
October 28, 2025
Unprompted review
Log in issue
I had to resolve issue with log in. Sandy from helpdesk was professional and resolved my problem very quickly.
October 28, 2025
Unprompted review
they don't warn you about the renewal…
they don't warn you about the renewal at all and the app is not worth the money - you can learn much more from free youtube videos
October 27, 2025
Unprompted review
Reply from Brilliant.org
Thanks for sharing your feedback. We’re sorry to hear about your experience and appreciate you giving Brilliant a try. If you’d like us to take another look at your account, please reach out to our support team — we’re happy to help.
Had some trouble logging in because of…
Had some trouble logging in because of a mistake on my part. Made contact and problem resolved over a few emails. I would never have spotted my error.
October 27, 2025
Unprompted review
Great set of courses and high five to customer support
I think Brilliant provides and excellent set of courses on different topics and difficulty levels. For me with a personal interest in math and physics and working professionally with programming, Brilliant has it all.
And for support, I messed up the renewal but it was swiftly resolved so all cred to customer service.
October 25, 2025
Unprompted review
Reply from Brilliant.org
Thanks so much for your kind words! We’re thrilled you’re enjoying Brilliant’s courses and that our support team could help.
Very quick and effective customer service
Very quick and effective customer service.
I had an issue getting into my account, contacting customer support via email resulted in quick responses and a solution.
The app itself is intuitive and great for cementing foundational concepts. Probably more later on but I'm not that far yet
October 17, 2025
Unprompted review
Reply from Brilliant.org
Thanks so much for sharing your experience! We’re happy to hear our team was able to help and that you’re enjoying exploring Brilliant — we hope you continue to love the journey ahead.
Quick and amazing customer experience…
Quick and amazing customer experience plus a great product that makes learning fun
October 22, 2025
Unprompted review
Opposite of brilliant. Missed auto-sub
I signed up for the free trial and was charged a $180 fee on my credit card after missing the auto-subscription email. I did not elect to annually subscribe.
The singular notification email that was sent regarding the auto-subscription was lost in my spam folder.
When I saw the charge on my credit card I emailed Brilliant and received an automated response (this must happen often). They refused a refund - forcing a one-year membership that I don't want.
It has only been two days since the free trial ended, and I have not used the app in those two days.
I am not optimistic about the customer service from Brilliant, as their replies to reviews on here are either stock or snarky. The company must make money off of people forgetting the trial has expired.
Don't get stuck in their expensive subscription.
October 19, 2025
Unprompted review
Reply from Brilliant.org
Our free trial applies to annual plans, which can be cancelled anytime, and we send reminders before the trial ends to help avoid surprises. We’re sorry to hear about your experience — our team reviews each case carefully, and we appreciate your feedback.
An Unforgettable Experience
An Unforgettable Experience. I really Appreciated the support that their team gave. ❤️
October 22, 2025
Unprompted review
Awful company - be careful before signing up
Be very careful- this company will make it appear that you are signing up for a monthly subscription, but will hit you with an annual fee which you won’t realise you have signed up for. They spam your inbox with multiple emails each day so the email notifying you they are about to take payment is hidden among them. It also makes no mention of the sum they will be taking and they refuse all requests for a refund. DO NOT SIGN UP
October 18, 2025
Unprompted review
Reply from Brilliant.org
Hey, sorry to hear you were unhappy with your experience. Our subscription terms are outlined at checkout or when signing up for a trial, and as you point out, we send out reminders alerting users when their trial is ending. If you think we missed something, feel free to reach back out to support@brilliant.org and our team will take another look at your specific situation.
They helped me cancel my unwanted…
They helped me cancel my unwanted subscription.
October 20, 2025
Unprompted review
Reply from Brilliant.org
Glad we could help, thanks for the review!
The company exercises a racket
The company exercises a racket, whereby it automatically takes a premier subscription with no reminder. It is incredibly difficult to request a refund or speak to anyone at brilliant.org. You get sent a blanket email.
October 12, 2025
Unprompted review
Reply from Brilliant.org
Hey, sorry to hear you were unhappy with your experience. We do send out reminders alerting users when their trial is ending or their subscription is renewing, so if you think we missed something, feel free to reach back out to support@brilliant.org and our team will take another look at your specific situation.
My son was questioning what area to…
My son was questioning what area to study in college. Brilliant allowed him to explore different paths. He loved the interactive format.
November 18, 2024
Unprompted review
Reply from Brilliant.org
So great to hear, thanks for sharing!
DISGRACEFUL - TERRIBLE CUSTOMER SERVICE
My son recently tried out your Brilliant platform and accidentally signed up for an annual subscription after the 7 day free trial which I cancelled the day before it was due to start on the 1st October. The funds were taken on the 1st and since then, I have been trying to get in touch regarding a refund but have only received automated responses to date, which is extremely frustrating. This lack of human intervention and empathy is not a good brand experience.
This is the last communication form yesterday I received, again 5 emails later and total denial about the situation and the consumer request. I have read the T&C's and they can refund, they just choose not to. DISGRACEFUL given the genuine mistake here.
"Hi Tracy,
Thanks for reaching out. Unfortunately, as outlined in our Terms of Use, all payments are nonrefundable.
That said, I’ve confirmed that your subscription has been cancelled so you won’t be charged again. You'll also still have access to premium benefits through the remainder of your current term- September 30, 2026. If you’d like to turn renewal back on or view your subscription settings, you can do that here.
Best,
Brilliant Support
Maria
October 1, 2025
Unprompted review
Reply from Brilliant.org
Thanks for your feedback. We review every support request carefully to ensure each case receives appropriate attention. Our team has looked into your situation and reached out directly to discuss the details and next steps. Thanks for giving Brilliant a try!
Reply from Brilliant.org
Glad we could help you out, thanks for using Brilliant!
Best support I’ve encountered
Quick responses!
Very easy to talk to.
Very helpful, got what I requested very quickly
October 12, 2025
Unprompted review
Reply from Brilliant.org
So great to hear, thanks for the kind words!
Clear directions and explanations in…
Clear directions and explanations in courses. Great customer service
October 11, 2025
Unprompted review
Reply from Brilliant.org
Thanks for the kind words, will pass along to our team!
I got my refund
October 10, 2025
Unprompted review
Reply from Brilliant.org
Thanks for giving Brilliant a try!
Lessons too easy
Lessons too easy, begs me to buy Premium which I don't want.
October 9, 2025
Unprompted review
Reply from Brilliant.org
Thanks for the feedback! Feel free to reach out to support@brilliant.org if you have more specific feedback or would like recommendations for other lessons that may be a bit more challenging.
Reply from Brilliant.org
Glad we could help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.