Beautiful ring, absolutely love. No complaints about quality. Only little request would be to have better tracking of the order on the website or through email. I was just nervous having spent that... See more
Company replied
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Review summary
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Reviews shaping this summary
Website was easy to navigate and designing a ring was fun. When I had a question the team member on chat was friendly, efficient and helpful. I was really impressed that she also emailed me the inform... See more
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When I showed up for my appointment, I was greeted by Abiy and his manager Diana who personally guided me through each step of the selection process. Before I arrived, they had already set aside diamo... See more
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My daughter and I came to the Santa Monica, CA store and immediately as we enter the store we are greeted warmly and offered water, chocolate and cookies!! Of course I let my daughter dive into the ch... See more
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Company details
About Brilliant Earth
Written by the company
Brilliant Earth is a global leader in fine jewelry. Whether you're searching for the perfect engagement ring, a meaningful gift, or everyday fine jewelry, Brilliant Earth combines unmatched quality, premium experience, and transparent sourcing to create pieces that will be treasured for generations.
From our award-winning Signature Collections to our custom designs, every Brilliant Earth piece tells a story of exceptional craftsmanship. We offer endless ways to design your own engagement ring, wedding band, or fine jewelry piece, starting by selecting one of our iconic settings and choosing from our industry-leading assortment of lab or natural diamonds.
Over the past twenty years, we have become global leaders in ethically sourced diamonds and precious gemstones – from our unmatched selection of Beyond Conflict Free Diamonds to our innovative lab diamond collections. We champion responsible practices throughout our supply chain and work with our partners to advance the industry through innovation and planet-first practices, such as blockchain-verified traceability.
Our showrooms across North America offer personalized consultations with jewelry specialists, while our seamless online experience brings a new ease to fine jewelry shopping.
Over the past twenty years, we have become global leaders in ethically sourced diamonds and precious gemstones – from our unmatched selection of Beyond Conflict Free Diamonds to our innovative lab diamond collections. We champion responsible practices throughout our supply chain and work with our partners to advance the industry through innovation and planet-first practices, such as blockchain-verified traceability.
Our showrooms across North America offer personalized consultations with jewelry specialists, while our seamless online experience brings a new ease to fine jewelry shopping.
Contact info
300 Grant Ave, Floor 3, 94108, San Francisco, United States
- 1.800.691.0952
- info@brilliantearth.com
- brilliantearth.com
4.1
Great
1K reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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10/10 doesn’t cut it!
Dealing with Brilliant Earth was just incredible. Phenomenal designs, easy to use site, and it made an important purchase feel effortless. Loved everything about it!
October 10, 2025
Reply from Brilliant Earth
Wow, we're so thrilled to read your kind review and to hear about your experience! Thank you for your recommendation!
Fantastic online experience
Website was easy to navigate and designing a ring was fun. When I had a question the team member on chat was friendly, efficient and helpful. I was really impressed that she also emailed me the information proactively without me even having to ask. I’m usually hesitant when I can’t go to a shop to try something but Brilliant Earth made buying tailored jewellery from the other side of the world easy!
October 29, 2025
Reply from Brilliant Earth
Thank you for this wonderful feedback for our team! We're so thrilled to hear about your experience and that you found your dream ring. It means so much that you felt the service was attentive and helpful. We appreciate your recommendation!
I love the ring
I love the ring. The color is beautiful. The style with the two diamonds on the side is absolutely stunning
November 6, 2025
Reply from Brilliant Earth
We're so thrilled you love your ring and thank you for choosing Brilliant Earth for such an important purchase!
Triniti Williams from the Alpharetta…
Triniti Williams from the Alpharetta branch made my experience great! She helped me find the perfect ring for my fiancée and gave several recommendations and suggestions. She was very kind throughout our entire conversation. When I had questions, she was patient and thoroughly explained the matter at hand.
October 27, 2025
Reply from Brilliant Earth
We're delighted to hear about your experience with Triniti at our Alpharetta showroom! Thank you for trusting Brilliant Earth with such an important purchase.
Great website and easy to purchase and…
Great website and easy to purchase and receive gift. Value was decent.
November 13, 2025
Reply from Brilliant Earth
We're so glad you found our website easy to use! Thank you for choosing Brilliant Earth for your gift.
Great quality men's 14K wedding band.
Great quality men's 14K wedding band.
Shipping a little slow, and price wasn't the most competitive, but not unfair. I would recommend Brilliant Earth.
November 13, 2025
Reply from Brilliant Earth
Thank you for your honest feedback and for recommending Brilliant Earth! We're so glad you're happy with the quality of your wedding band.
Satisfied
The ease and simplicity of selecting your items. And the communication and knowledge of the process is really customer friendly.
November 12, 2025
Reply from Brilliant Earth
We're so happy to hear that, thank you for your kind review!
The staff was extremely professional
The staff was extremely professional, knowledgeable and friendly.
November 7, 2025
Reply from Brilliant Earth
We're thrilled to read about your experience, thank you for your review!
Reply from Brilliant Earth
We appreciate your kind review, thank you!
Zero updates
Zero updates. Over 40 days with no update on what the status was. Ordered Sep 14 only update I got was tracking number the day before it got sent out for delivery Oct 26. Item is great but the lack of communication from this company is baffling
November 11, 2025
Reply from Brilliant Earth
Hi John, thank you for sharing your experience and we're happy you love the piece. We see that your piece was delivered on the estimated delivery date, but we understand that receiving additional updates would have been helpful. Thank you for taking the time to speak with our team. We're glad we could connect with you and hear your feedback. Please don't hesitate to reach out if you have any further questions or concerns.
Good hoops for birthday gift
My daughter and I came to the Santa Monica, CA store and immediately as we enter the store we are greeted warmly and offered water, chocolate and cookies!! Of course I let my daughter dive into the chocolate as I searched for the perfect gold hoop earrings for my fiances' birthday! The staff were really awesome in letting me take my time and didn't pressure me into anything like other stores have. We will be coming back again for other gifts! Thank you!
November 11, 2025
Reply from Brilliant Earth
Thank you so much for this wonderful feedback for our Santa Monica team! We're delighted you and your daughter felt so welcomed and that you found the perfect gift. We love creating a relaxed, pressure-free shopping experience, and we can't wait to see you both again!
Try knowledgeable staff
Try knowledgeable staff. Everyone was very quick to respond about any questions or inquiries. They were very helpful with size, type, and ideas for rings and diamonds.
November 10, 2025
Reply from Brilliant Earth
Thank you for the kind words! We're so glad our team could help guide you through the selection process and answer all your questions. Wishing you all the best!
Ordering from Brilliant Earth is…
Ordering from Brilliant Earth is seamless from beginning to end! Great Customer Service. Wonderful products!
November 10, 2025
Reply from Brilliant Earth
We're thrilled to hear you had such a seamless experience from start to finish! Thank you for choosing Brilliant Earth.
Reply from Brilliant Earth
Thank you so much for the amazing review!
They sparkle with such depth
November 10, 2025
Reply from Brilliant Earth
We're so glad you love it! Thank you for your kind words.
Great piece and delivery as advertised.
November 10, 2025
Reply from Brilliant Earth
Thank you for your feedback! We're happy everything arrived as expected.
Love the collection
Love the collection. Only thing, I don't like is with my 2 caret real diamond tennis bracelet, there wad no IGI certification included.
I will still give 5 star.
November 10, 2025
Reply from Brilliant Earth
Thank you for the wonderful review! We're so glad you're loving your tennis bracelet. Please feel free to reach out to our customer service team regarding the certification—we're happy to help!
Drew Hendle was such a huge help
Drew Hendle was such a huge help! She was kind and informative! It was easy to purchase my items. We kept in touch while it was being delivered! The whole process was easy with her! I think your company is great! You have a lot of options to choose from! I appreciate your efforts in making it possible!
Thank you,
Janet
November 10, 2025
Reply from Brilliant Earth
We're so thrilled to hear about your experience with Drew! Thank you for trusting Brilliant Earth, and congratulations on your purchase!
Reply from Brilliant Earth
We're so glad you love your new ring, thank you for shopping with us!
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