BringFido Reviews 415

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service representative did the best thing for us. We chose the hotel we wanted and then she called them directly to make sure a room was available. Great decision because we were told upo... See more

Company replied

Rated 5 out of 5 stars

I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent. Sadly on the last day of my trip, tragedy... See more

Company replied

Rated 5 out of 5 stars

I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a... See more

Company replied

Rated 5 out of 5 stars

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high e... See more

Company replied

Company details

  1. Media Company

Written by the company

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach? BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

BringFido DOES charge a booking fee

I had booked a room through BringFido but asked for a receipt from the hotel when we left. The room price was $40 lower on the receipt for the room.

I told BringFido about it and asked for a refund. They told me that they are part of Expedia and get a share of the comissions they take for booking rooms. On the BringFido website they state that there are no booking fees with their services. They told me in writing that they get a share of the commission.

They have refused to refund the difference. I would think they would be liable since their website states no fees are taken.

Sounds like false advertising to me. I'd be wary of booking with them and just use them to find hotels and then book with them directly.

March 13, 2024
Unprompted review
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Reply from BringFido

We're sorry you had this experience. The hotel printed a receipt showing their wholesale rate, which is not offered directly to customers. BringFido never charges a fee for any reason. We simply don't operate that way. We have many partnerships that allow us to offer the lowest rates possible, but any fees collected by the hotel are theirs alone, and not shared with BringFido.

Rated 5 out of 5 stars

Great location

The staff was terrific!
The rooms were clean.
Property has been remodeled and gorgeous.
The price was very fair and reasonable.
They offer a full breakfast which changes every day.
The kitties were happy looking out the window at the new wildlife and very happy in the room.
We will recommend to others.
We would go back.

March 7, 2024
Unprompted review
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Reply from BringFido

Thank you for sharing your experience with a hotel you booked through BringFido! Please feel free to also leave these thoughts on the property's page on our website so that other travelers can benefit from your insight!

Rated 5 out of 5 stars

Staying at the Sheraton Philadelphia University City

When I thought about staying in a hotel with my puppy BringFido came to mind. I am so happy I booked with them. They showed me the best hotel to go to with my pet. I was so pleased I will always book through BringFido! My dog was treated like Royalty! Bones at the front desk. Courteous employees who cared about my pet. Very Very clean rooms. I am very satisfied!

March 11, 2024
Unprompted review
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Reply from BringFido

This is great to hear! Thank you so much for your review!

Rated 5 out of 5 stars

Find great dog friendly places to stay…

Find great dog friendly places to stay or even eat, drink and relax.
Always found great hotels and condos thru Bring Fido at the best prices, they also have fantastic customer service and no I don’t work for them just really had good experience with using them. Will always use these guys first. Keep up the good work

March 7, 2024
Unprompted review
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Reply from BringFido

This makes our day!! Thank you so much for your kind words. We have a hardworking and caring team, so we're thrilled to know you've had a good experience with our service.

Rated 5 out of 5 stars

This website is soooooooo helpful

This website is soooooooo helpful! Grateful to have stumbled upon it. Have shared it with friends who also travel with fur family! Not inly does it help find a hotel but also pet friendly surrounding spots like restaurants, things to do etc. Love this site so much. Genius move! Expedia!

February 29, 2024
Unprompted review
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Reply from BringFido

You've made our whole day! Thank you so much for your glowing review!

Rated 5 out of 5 stars

Easy!

The extra pet fee was already added for a very smooth check out experience for me and the worker! Will use them again!

February 23, 2024
Unprompted review
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Reply from BringFido

Thank you for sharing your thoughts about a hotel you booked through BringFido! Please also feel free to add them to the property's page on our website so that other travelers can benefit from your experience.

Rated 5 out of 5 stars

The Team Member that took my call and…

The Team Member that took my call and handled assisting me to schedule a little vacation getaway was knowledgeable, kind, and professional. I appreciate the assist she provided me with.

January 26, 2024
Unprompted review
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Reply from BringFido

Thank you so much for your kind review.

Rated 5 out of 5 stars

Great resource for pup parents

Great way to find out if a place is dog friendly (and how good it is). Use this website often when traveling or out and about in my local area.

February 21, 2024
Unprompted review
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Reply from BringFido

We love to be of service! Thanks for your review.

Rated 5 out of 5 stars

Super Helpful

Extremely helpful website and customer service. Helpful reviews. And exactly what we needed when we picked up a new fur-baby (a kitten).

February 17, 2024
Unprompted review
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Reply from BringFido

We're happy to be of service, and congratulations on your new family member!

Rated 5 out of 5 stars

Great app

Great app! Showed me what I wanted to know so I could decide where to stay before I ever arrived. I spent consecutive nights at two different places and found the BringFido reviews and ratings spot on.

February 16, 2024
Unprompted review
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Reply from BringFido

Wonderful! Thanks so much for sharing your experience, Rita.

Rated 5 out of 5 stars

I have used BringFido several times…

I have used BringFido several times when planning trips with my two large dogs. I always find something interesting to do in the location I am going to or through. The most important thing for me is finding lodging that will accept two dogs over 60 pounds each. I have always found something that worked for us and the reviews seem to be quite accurate. It's nice to know I can count on BringFido when I need it the most in a new town. It allows me to travel with my pets with confidence

February 3, 2024
Unprompted review
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Reply from BringFido

We are delighted to hear this, Kim! Thank you so much for sharing your experience.

Rated 5 out of 5 stars

Great Job

Using BringFido makes traveling with our Greyhounds so much easier. They do a great job.

January 26, 2024
Unprompted review
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Reply from BringFido

Thank you!

Rated 5 out of 5 stars

Clean, pet friendly

Found TownePlace Suitesby Marriot Tacoma Lakewood through Bring Fido - Clean, comfortable hotel that allows large dogs and has a dog potty area outside.

Would stay again.

December 27, 2023
Unprompted review
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Reply from BringFido

Thanks so much for sharing your experience with a hotel booked through BringFido! We'd love it if you would also post your thoughts on the hotel's page on our website so that other travelers to the area might benefit! Happy travels!

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