Sunberry meet and greet  Reviews 

My car covered 147 miles while in the hands of these people, the radio was re-tuned and I assume there were 3 people in the car at some point in time as one of the previously folded down back seats was folded up again. There was food all over the back seat that they folded up and dried soft drink on the front passenger mat, centre console and drivers side carpet. I tried emailing them so they had an opportunity to explain what happened but they just ignored my emails. I have reported the fraudulent use of my car to Action Fraud so lets see what happens next.. On the plus side, maybe to justify the one star review, after giving the car a thorough clean inside and out I didn't spot any damage.. One word AVOID!!

Further update 11th June - no response from company to any of my complaint emails but on the plus side no parking fines or driving convictions through the post as yet. This doesn't get them any extra stars....

Take a close look at the 5 star reviews before you think about using this company. They were only posted between 15th September 2024 and 16th December 2024, so I assume they were all friends and family trying to make this company look like they are a company you might want to deal with. Every other review after that time has been 1 star - real dissatisfied customers like myself..

We booked a paid for meet and greet. We had no response to the 15 phone calls we made prior to arrival and no response to texts. We had a response after being in the airport and we were advised it was a ‘system error’. Have never received a refund and have now been blocked by them. I would never use.

We booked parking service from Bristol airport. On arriving we waited for over an hour for you to meet us at short stay and had to ring numerous times before they turned up. The car has also been driven over 60 miles, stinking dirty and full of food debris.

Our car is damaged. The front bumper passenger side is cracked and scraped. The drivers door handle is broken. The drivers wheel has been curbed and damaged. This wheel was brand new before we left for holidays.

When I rang they wouldn't discuss and just sent me an email, refusing to answer the telephone. Absolute wrong un's

DO NOT USE THIS COMPANY. Our van was broken into and parts removed from the engine. Crime ref: AS-20250513 trading name: GLD1 Trending Ltd, previously SWIFT PARKING and BRIST PARK Services (changes each year) - 07926402946 they dump the cars in an open field with no CCTV at Queens mead farm, WINSCOMBE, bs25 1pw. We have called trading standards, police and Bristol airport security. Leaving us stranded at the airport and now 600 pounds out of pocket they refuse to answer emails and there phone. They operate at the lower short stay carpark. I am devastated leaving us with a young baby stranded at the airport and having to get a taxi back to south wales last week to then get our car recovered from the farm (over 2 fields and hundreds of cars parked in it). This is an illegal trading company but advertised all over the internet for cheap parking..PLEASE DO not use these and use the official airports parking options

Absolutely devastating experience!!!!
Horrible!!!!
Avoid!!!!

Just like another customer,I could not get thru to the companys tel no on the half hour before arriving at drop and go .So parked on road verge.the guy phoned said not to arrive for 15 minutes
When we arrived the scruffy guy..no uniform (see their website) rudely blamed us for not being on the phone.When I told him it was the other way round he said " I own this company I don't need this and just walked off leaving us our luggage and car stranded in the park and go !!!
As a 79 year old pensioner I thought this rather callous !!
We were rescued by the brilliant team at forge car park.
Interestingly they said that someone had been leaving fake bad reviews about them and suspected one of the cowboy units who had moved in locally.
I wonder who that could be ?????

Sadly as with others this company picked up car find but on day of returned got an early text message saying due to family emergency car was dumped in short stay at 5.32am, we did not land till 12.30 so resulted in hunt for car and £25 extra parking bill. Car had a few scratches no idea of new, bizarrely left £3 change from drop off parking in car!….would not use…but could have been worse, car stolen, car damaged more, or could have left in drop and go park at £6 for 10 mins costing £100sss. Not sure why they bother even trying to service if they can’t fulfill

Update - just found my car had been driven during my holiday as received Bristol airport clean air zone fines. Crime reference number is. NFRC 250507368998. Please quote this if you have an issue.

SCAM COMPANY AVOID!!!
I actually never write reviews because I can never be bothered, however I had to write one for this company because I have never received such bad/scam service.

I used this company on 17th April 2025, had a pick up at 4am for a flight at 6.30am. In the confirmation email they say to ring half an hour before drop off so I did, I rang 3 times with no answer. We got to the drop off at 4am with no sign of anyone and no contact. 10 minutes later the associated phone number rings back and blamed me saying I didn’t ring half hour before which made me furious as I can prove I rang 3 times and left a voicemail. He said he will send a driver but it will take 15 minutes. At this point we are already 25 minutes into our day, so anxious thinking we are going to be late. A woman comes, doesn’t apologise, takes the car and leaves. At this point my anxiety is through the roof and it ruined my holiday thinking who on earth have I just handed my car to. We had no time to ourselves in the airport as we were rushing due to the delay they caused.
I come back on 20th April, ring them when I land at 9pm, no response. I then had a text message off the number saying they had a ‘family emergency’ and had to leave the car in short stay car park with my key on the wheel for anyone to see, and after reading the reviews on here it seems I’m not the only person this happened to. Anyone could have taken my car and left! We had to pay the £25 fee to leave short stay - after I text them and asked them for a refund on the £25, they didn’t answer the message and also hung up on me when I called. I’m appalled with the service, if you book with any company which has +44 7828 763143 as the contact number avoid at all costs, absolute scammers

0 stars. Atrocious rip off service. DO NOT USE. Lied when I rang up to arrange for car to be delivered after landing "we have a driver available, the car will be with you in 10-15 mins". 20 mins later receive a whatsapp with a video of my car saying a new driver couldn't find drop and go so it is in the short stay carpark with the key on the wheel. Had to drag children and all our luggage over to short stay. On going to pay the exit fee it was £25. The car had been there for over 4 hours with key exposed for anyone who cared to look for it and steal vehicle. No response from company thereafter. Booked on a comparison site and company on there was called Royal Valet Parking so avoid that too. (Phone number the same)

Meet and Greet Reservations - National Co
Well - nightmare, I dropped off my car 4th April, 1.15pm, all good, the girl takes my car confirms when I am back, 12.30am 12th April. on arriving back, Called 33 times - the mobile then emailed - called Meet and Greet Reservations, no one picked up - went to voicemail, finally had a reply - man says we work 4am - Midnight, I said no - I have a booking - text it to him, he then says to me - cut the attitude, I said there is no attitude, you can see my booking. Finally says he will get my car, however, I have to pay him £25 for out of hours! - He doesn't bring it to the drop off place, where I am, I messaged him to say where are you, he says check WhatsApp, think his name was Olly, he leaves it in Short Stay Car Park - sends a photo of it - saying, the KEY is on the WHEEL! Took me a further 30 mins to find it! Then I had to pay a further £15 to get it OUT of the short stay! I have also noticed there are scratches on the underside of the passenger side front bumper!
I was a female travelling alone, I finally got in my car just after 3am! This is shocking and avoid this Co!
I have asked for a full refund, and the extra costs, looks like I am being fobbed off!
Wont use them again!

Called number around a dozen times before anyone answered...
Don't waste your money...

Would have left 0 stars if possible. Did not answer phone when calling them numerous times to say what time we would be arriving. Avoid them like the plague.

We got back we had no problem getting car.
But this company was on news as we left.
It was lot of bad press.
The first thing I noticed they unplugged my in car dash cam.
Then we noticed the passenger seat had been moved.
Then we checked milage it seemed a fare few miles was on clock and petrol gauge was lower.
The car was covered in mud.
Then when we seen car in day light.
We noticed scuff marks on back corner of car.
I would not recommend using this untrustworthy company.
They are just someone that is paying a national company in Ireland for bookings.
Never again .there is no one to contact ,no customer service

I would have left zero stars if possible. Paid for meet and greet but on returning back to Bristol they told me my cars battery was flat - never a problem before and found out they’d left the lights on. They then didn’t return my car to me but abandoned it in the short term car park with no indication as to where. The man answering the mobile phone number was criminal as was the whole service. And there is no way of talking to anyone else.

Previous experience superb so rebooked. Tried to ring before arrival got answer phone thought well ok may be driving. And that is all I got , answer phone. No reply and no one at airport to meet us. Still no response to messages or WhatsApp. Had a couple more bookings that I am now cancelling . Ended up having to pay emergency rate short stay. Do not touch with a barge pole ! Update - had a WhatsApp to say they had a family emergency and had no cover. Could have let people know , or even changed their voicemail to advise.

Shockingly bad experience. Drop off smooth - but return involved a two + hour wait. We were given just one phone number and when we landed despite making over 60 calls in two hours, sending texts and Whatsapp messages we were without a car or any response at all. If you give just one contact number it would help if you actually "pick-up"! Eventually called from a different number and driver was very apologetic - but there can be no excuse for such bad customer service. Over six hours later still not a peep from the company to acknowledge my calls, txts, whatsapps etc. Do not give these people your moeny.

I recently returned from holiday and logged into the Land Rover app to discover that my vehicle had been driven 22 miles during its time in your care. This unauthorized use is unacceptable, as it appears the vehicle was being used to transport staff to and from the airport without my permission.

I have already submitted several complaints about this matter but have yet to receive any response. This lack of communication only compounds my frustration and disappointment in your service.

I expect a prompt explanation for this misuse of my property, a formal apology, and assurances that this will not happen again. Additionally, I request compensation for the inconvenience and unauthorized use of my vehicle.

If I do not hear back within [insert timeframe, e.g., 5 business days], I will escalate this matter to [Land Rover Corporate/consumer protection authorities].

I look forward to your immediate response.

I do not believe that this is a genuine Business.

I booked with them and phoned and said I was on my way, the guy who answered sounded like he was half asleep but said someone would be there at 5am. At 5.10 after numerous calls we received a text to say they were not coming to get my car and to use the short stay car park. This incurred a £8 fee to exit the drop and go wheee I was supposed to meet my driver and a £235 parking charge:

I am now unable to get hold of them via email or phone to receive a refund. I have contacted Bristol airport and will be contacting the police very soon.

Do not use!

After texting them the day before, the cancelled whilst we were at the airport waiting for them via text. They have now blocked my number and are ignoring my emails so I have been unable to get a refund.

Awful - do not use!!!

I am not sure if I have ever come across a company so lacking in customer service as this. In fact they were outright aggressive! Similar to another reviewer when we questioned their actions regarding getting our car back at a certain time they threatened us with not bringing it back at all or until waiting 'taught us a lesson'. As a woman travelling alone with my children (as they were aware) this was very upsetting and left a very sour note at the end of our holiday. I'm not sure if I will ever use valet parking again!

Use at your peril - and if you do do not dare to upset them!!