Bristolbouncycastlehire Reviews 

88
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the staff is exceptionally friendly, helpful, and highly efficient when setting up party equipment. People also love the wonderful communication and seamless booking process that makes organizing children birthday parties completely stress-free. Consumers are particularly impressed by how clean the inflatables are and how brilliantly characters entertain everyone involved. Some reviewers were not happy with unfortunate last-minute cancellations caused by unexpected staff shortages or communication breakdowns on celebration days. Others experienced frustrating equipment problems and felt that the items delivered did not match their original booking descriptions at all.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a seamless experience from start to finish.... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, helpful, and professional demeanor.... See more

Product

Customers consistently note positive experiences with product, highlighting reliable options and amazing... See more

Booking process

People report positive experiences with the booking process, describing it as easy and stress-free. Consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys were super helpful answering all my questions before booking a low bouncy castle for my child's birthday party. They showed up promptly, were friendly and even threw in an extra one! Would... See more

Rated 5 out of 5 stars

Booked the jungle castle with slide for our 2 very energetic young grandchildren! Booking was straight forward and easy, and any questions were answered promptly. Arrived on time and collection was a... See more

Rated 5 out of 5 stars

I can't fault this company. I was in desperate need of a bouncy castle this week as the rubbish weather ruined our original plan for a surprise party. I messaged several companies, but Bristol Bouncy... See more

Rated 5 out of 5 stars

Bristol bouncy castle were FANTASTIC!!! My 4 year old had the frozen themed package bouncy castle 3 characters ,smoke machine, dj , sweets , games , the list was endless ..they arrived early which w... See more


Company details

  1. Children's Party Service
  2. Bouncy Castle Hire
  3. Mobile Disco
  4. Party Equipment Rental Service

Written by the company

Bristol Bouncy Castle Hire offers top-quality inflatable castle hire and kids' party entertainment services throughout Bristol and surrounding areas, including Newport & Cardiff Our extensive selection includes bouncy castles, inflatable slides, mascots, and Dj/Disco hire, perfect for birthdays, community events, and family gatherings. With affordable rates and reliable service, we make it easy to bring fun and excitement to your next event. Choose Bristol Bouncy Castle Hire for a hassle-free, memorable party experience! When choosing Bristol Bouncy Castle Hire, you’re selecting the best in party entertainment for Bristol and beyond. Our professional team ensures seamless setup and safety, giving you peace of mind for your event. Whether it’s a kids' party, community gathering, or special occasion, our commitment to quality and customer satisfaction sets us apart from other party hire services in Bristol. Choose us for exceptional service, a wide variety of inflatable options, and a fun-filled, Book Your Paw Patrol Party Today! Ready to make your child’s Paw Patrol-themed party a reality? Get in touch with us today to book your mascot, bouncy castle and party packages! Phone: 07706 719708 (Call or WhatsApp) Email: support@bristolbouncycastlehire.co.uk Website: www.bristolbouncycastlehire.co.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(88)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cancelled on the day of the hire

Cancelled on the day of the hire, said that rain prevented them from delivering the bouncy castle that day. That day saw temperatures of 27 degrees from 10am until 8pm. Absolute load of rubbish, I will never use this firm again and I’m just glad bouncing brothers Bristol were able to save the day

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Difficult to Work With.

One of our worst experiences ever. Even goes so low to Slander peoples families with false accusations that we kill small children. Police had to be notified Owner was that Bad. I don't go round leaving bad reviews but he needs sorting himself out as very poor business minded.

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

They cancelled on me 5 days before party!!

We had planned to have a picachu visit for my son's 5th birthday party this weekend. They sent me an email yesterday to cancel this visit as somehow the costume is beyond repair. Instead of offering another mascot they send a formal email to cancel. I am a working mother and then had to spend all of yesterday trying to find an alternative. They gave me suggested alternative companies based in Lincoln ( I'm Cardiff) and one that said Bristol , contact us for other locations. If the issue was with the one outfit I'd expect them to offer and engage on an alternative mascot. My son was not stuck on picachu. Their website says "Our Mission: To provide top-quality entertainment and exceptional service, creating memorable experiences with mascot visits in Bristol and surrounding areas". This cannot be the case when you cancel on a 5 year old 5 days before his party. He was born in lockdown and didn't have people visiting, let alone parties.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Hired a package for my sons 5th…

Hired a package for my sons 5th birthday it was fantastic, from set up to removal it could not of been easier. Friendly and very helpful and the kids had an amazing time, will definitely be using again

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Hired from these guys and from start to finish they was brilliant. Will definitely be using again.

November 19, 2024
Unprompted review

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